Jack Brickey Expert

If the developer has browse permissions and comment permission and is added as a watcher the they will see updates. The agent can mention the developer who can respond via comment. This article might help - manage-your-developer-escalations 

You can archive for as long as you want. Here are my recommendations: * if neither Agents nor customers need access then archive. * if agents need access but not customers BUT these customers need access to the old issues then hide the request types so that customers cannot create new issues * if agents need access but not…

Hi @Vera Valshonok , Here are some options: * archive the project in the old instance if it is not needed * update permission scheme - settings > issues > permission schemes, find your project's scheme and update the permissions to remove Service Project Customer - Portal Access from Browse. Important don't do this if the…

If you do report and get a response back, please update the post here for all of us interested in the outcome.

I remain intrigued. I found this post from February of 2023 which illustrates the same wording on this permission. So, while the wording hasn't changed, may be something in the behavior has. Where-is-the-"Restrict-any-issue" permission 

That is interesting. I had not experienced that prior but admittedly I do not use TMP much.. Maybe something rolled out to change the behavior. Might be worth contacting Support to inquire.

The ability to restrict is a project admin only operation as stated.

Hi @Uladzislau Samuseu , you mentioned "how it was before". To the best of my knowledge this access permission has not changed since introduced. However maybe I am misunderstanding a question.

I guess you will have to rely on manual editing.

They will be able to log into your instance and investigate further.

So you need to ensure you are in one of the groups/roles that have the necessary to Browse, create etc. go to Settings > User management and search for your user name and click show details to inspect the roles you are in and cross check that against the project permissions.

Thanks for sharing @Scott White . There is a tremendous value here that can help everyone on the project stay current with how things are progressing.

Hi @David Stokes , I am not a Confluence automation expert at all but I am unaware of editing the contents of a page using automation. You can publish a new page or copy a page and give it a new title.

yes good point... TMP is a likely suspect

Hi @Sien Xia , Could you try {{issue.program owner.displayname}}?

Ok can you go into permissions under project settings and provide a screenshot ?

Hi @Rama Venu , welcome to the community. Based on the image you have shared access to this project issues. Are you able to create issues and view issues? Are you able to get to project settings?

Hi @arti_b_patil , yes you can achieve this depending on your exact scenario. There could be difficulties depending on your email format. You would set up an automation rule that would trigger on a new issue being created with a condition of the issue being created via email. Then you would extract details from the body of…

Thanks for sharing. While you can use the Edit action in automation to update the Sprint field of issues the challenge is in choosing the appropriate sprint. I can't see how that could dynamically be done. You could update the automation rule and statically define it in the rule with each new dev sprint.

Hi @jose_aparicio , I am a bit puzzled by your post as I try to understand tge use case that is driving your implementation goal here. Can you explain your UC? In Agile best practices, adding issues to active sprints should be rare events. As such, creating an automation rule to do so feels unnecessary if not misguided.

what context is the email associated with. on the surface it seems phishy but cannot say for sure. consider opening a support request.

you bet. if it works out consider accepting the answer, otherwise let me know where you are stuck.

No problem I'm glad to help. There are actually templates available for many automation scenarios and your use case is one of those. Follow the below steps to find the template. * Click on project settings and select automation in the left sidebar * click on templates in the automation menu * search for "breach" and you…

Lol...well I got what I asked for so thank you but my Russian is nonexistent. Still let me try to navigate your automation rule. It seems that you are triggering on a comment and then expecting to see that it is a public comment. I am unsure if you have a condition that verifies that the individual making the comment is a…

Hi @glubold , one thing that I tripped up on when doing a similar rule creation is that if I start creating a rule and then in another screen go and create a label then that label will not be available. I have to exit the rule and reopen. Is it possible that this is the situation you're up against? 

Hi @Eran Roiter , based on what you have stated here, I gather that you are using a team managed project. Please correct me if I'm wrong. I would like to have a screenshot of what you are experiencing. If you are adding a child directly from within an issue and you click the create button within the issue screen and not…

Can you share a screenshot of your automation? This will help us give you a precise solution.

Hi @Kishor Mudhili , there isn't a means of determining percentage, at least not dynamically in run-time. You can create Automation rule(s) to send reminders based on 'days until breach'. So if you want percentage then you need to calculate that ahead of time and factor into your rule. Obviously this is static and would…

Hi @grillin , in JSM it is pretty straightforward to simply reply to an email from Jira and have the attachment added to the issue. In Jira it is a bot more challenging but you can set up an incoming mail handler to create or add comments with attachments. incoming mail handler can be configured here…

I see. It is difficult to provide a good solution without understanding your business workflow. However, I would suggest looking to Automation and the new AI as a possible solution. For example if the program team updates the status on the page then Automation could be triggered by these updates and notify the Program…