Jack Brickey Expert

you simply need to set up the permissions to allow who you want to have access. For example if you don't add any of the roles/groups that contain your JSW users to your JSD project permissions they will not have access. 

yes you can set up a separate afterhours SLA using an afterhours calendar. you could have something like the following Time to Resolution w/ an 8-5 calendar and Time to Resolution After Hours w/ a 1800-0500

great. please update here once you hear back.

ah...next gen. Well you aren't loosing your mind. I just checked a NG test project I have and I observe the same thing. Unsure if that was an intended update or unintended regression. I would recommend reporting to Atlassian Support. If you are on a starter license LMK and I will report it.

OOTB, unless something has changed, you cannot edit that text. There are portal addon/alternative options that would allow you to present different text.

are you an admin? if so please check the permissions for the project to ensure you have Manage Sprint permissions. if not discuss with your admin.

or create a new date field "my resolution date". might satisfy your requirement.

I believe, but not 100% sure that Rich Filters is associated with the addon from Qotilabs. Whereas the manage filters is associated with OOTB functionality.

could you check the detailed issue view just to confirm that it isn't being set. something like this.... (new issue view)

another thought - do you have a custom field called Resolution and mistakenly either setting that or setting the real one but viewing the other in filter result? Long shot but I have sure seen it happen.

lots of great screenshots! thanks for sharing. My first suggestion is to ensure that you have published the workflow.

quick test - if you click on the Jira icon in upper left do you see Jira settings in the sidebar? if you click on it do you have access to System, User Management, Apps, etc? if so you have the highest admin rights given to Cloud users.

correct that would be 7 customers and 1 organization. but why are you concerned about the number of customers? they are not paid users licenses.

Did you check the box on the task to include sub-task effort?

Can you confirm that the email you provided (which you should remove here since public forum) is indeed your JSD email channel? Go to project > project setting > email requests and confirm the email that is set up.

Hi @Dominika Rita Szabo , if a story is part of a scrum board it will have a sprint value in the existing Sprint field. Any issues not on a sprint board will not have a value in that field (unless previously in a sprint). I’m a bit unsure what your goal is here?

Why not simply use a dashboard gadget. For example using the 2D gadget you could show status (x-axis) by assignee (y-axis). Just use the SER project as the filter. This would give you a running view of issues assigned to agent. Of course this assumes that the Assignee is the on marking as ‘done’. But you could address this…

Agree - triage is just a term and it depends on how you define it for your process. For example, in my case I consider Triage to = unassigned. So my triage queue is Assignee is empty

Be careful with this method. You really should be using Resolution is not empty. Resolution should always be set when transitioning to any ‘Done category status’ and cleared if ever reopened.

Sounds weird for sure. Would like to see a screenshot. My immediate thoughts would be either a browser issue or an addon conflict or finally an actual bug. for the first test out a different browser. For the second you can disable addons one by one. The final one would be to contact support. oh and one other possibility-…

I created an extra email for testing that is a customer only. the pain with this is having to logout and back in but you can work from two browsers.

I have never seen this. I am guessing that this is a custom group someone created. Do you see the group under user management > groups? If so you could add yourself to the group.

Chuck, What Support are you referring to? If you are having an issue with your atlassian products maybe I can help? Note that I’m just a user like yourself. Can you explain the issue you are facing? FWIW, I will say that the support I have received when I have reached out has been very good

So you need to check to ensure the user is actually part of the project. That they have browse and other necessary permissions. You cannot mention a user that does not have browse permissions. check your permissions and ensure the user is in the appropriate role/group.

interesting. so for a given project where you are trying to mention the person, can you assign an issue to them? Just wondering if somehow the user is no longer part of the project.

are you sure you do not have a custom field names status? can you share the details of your columns as far a status mapping?

you can't set the default on these default system fields. A hack to consider though... * create a custom field, e.g. default-component and set the default value you want * in the create transition of the workflow associated w/ your goal use the copy field value post function to copy from default-component to Components.…

Are you wanting to "delete" the customer altogether or simply remove from project? Delete Account or Revoke access - (you need to be site admin) Jira settings > user management > Jira service desk > search for customer, click on ellipses at the right and Delete account OR what I prefer/recommend is to Revoke access.

Can you view the details of the “assigned to me” JQL by editing the queue and share here? Also, if you use this filter as a test what are the results? Assignee = currentuser() and resolution is empty

Sorry I misspoke here. Use the Field required Validator. Yes add JSU.