Jack Brickey Expert

You need to be a site admin. Is there someone else that fills that role?

Yes. The best way is to use a Validator on the Create transition in the workflow. Edit the workflow, open the Create transition and click on Validator then add Validator. Use the custome Issue field required function.

Hi Bunty. I have never observed this to be the case. Please provide a screenshot example. I assume you are looking at the indeed looking at the Status and not the column header? Another possibility - do you possibly have another “status” custom field?

add them to the administrator group. you should look at your account and see which group(s) you are associated with for administration.

Hi Paul and welcome to the Community. Can you elaborate on this. How did the customer comment? Email or portal. If email did they reply to their original email or did they reply to the email sent by Jira once the ticket was created? For an email reply to be considered a comment on an issue the reply must be made above the…

lol... that would be scary. remind me not to buy the product your company produces. ;-)

there isn't a way to export requests from the portal. See and vote for this if interested - JSDCLOUD-4212 you might check the Marketplace to see if there is some solution there. if you give your customer access to JSD (browse) they pretty much can see all aspects of the issues. Not a good idea IMO. You could consider…

so did they actually open via the portal or did an agent open for them? Check to ensure that they are the reporter and that the Customer Request Type is set.

if it works great. however, the reliability of text is questionable. Another consideration is that a new bug can be created and the "Affects version" is used. Upon triaging you discover that it is related to the bug that was supposedly fixed at which time you would link the new bug to the original. You could create a new…

see if this helps - restoring-a-project-from-backup the idea being - backup in current instance and restore a single project in the other. Also, i recommend you search the Community using the search bar as there have been a number of discussions on this and there may be some interesting ways folks have done this including…

There should be a group called administrators that has this access. You would need to be added to this group. If that group doesn't exist for some reason please have the current site-admin check which group they are in for this.

that depends on your requirements. You can easily (?) simply move all issues from JSW project to JSD project but if you want workflows and project config to migrate then look at an addon. Personally, I would configure my new JSD and move the issues over. This is because typically JSD projects are better served with a…

yes! that is correct. I should have noted what it is by default. You can make it be what you want.

Hi Dean. First I recommend you redact the email as this is a public forum otherwise your JSD may get spammed. :-( So you are claiming that simply adding a Request Participant adds a new ticket? Does this happen every time you add a new participant? If so I wonder if there may be some Automation that is doing this. When 897…

It looks at the Resolution being set. So unless you are setting the Resolution at Pending then it will not be considered.

That would depend on your workflow and the process you use. If your workflow has a status for this scenario, e.g. “reopen” and it is only used for the scenario where the fix is released and fails then you can use JQL to capture this. Further, if desired you could create a custom field checkbox, e.g. “release failed” and…

Is this associated with customer notifications or internal user notifications. Can you share an image of you Customer Notifications.

Sorry, I shouldn’t of misused the term queue here. What I mean to say is that you can use the team custom field to create a custom filter for each team. Now if you want to use this on a scrum board you could use swim lanes per team with any not assigned to a team swim lane falling into the everything else swim line.…

@Gil , you can use the custom field in a PF however, you can’t assign to a “group”. My intention here was to use unassigned as the triage queue and the teams would monitor and keep that list empty by assigning each issue to a single user and/or set the Team custom field to the appropriate team. If the Team field is set and…

Do you have the same org in the two projects? One think that can be overlooked is when adding a customer to an org where the org is shared between projects.

@Mary Tresa Gabriel , I would strongly advise against deleting issues. Rather I would suggest you simply mark them as Done with a resolution of won’t do or something similar. Once you delete them they cannot be recovered.

There are a few listed on the Marketplace

What do you mean by “embed”. You should be able to attach the file such that the reader could download. You could also consider copying and pasting into a Confluence table if not too large. 

correct. there are a lot of posts on this and here is an article that might be useful - export-over-1000-results-to-excel-from-jira-cloud

:-( it will all come down to your backups. if you happen to have a backup right before deleting you could restore. however, any changes since the backup would be lost which could be worse then losing the 545.

agree. the implementation request seems flawed on the surface. maybe if he stated the requirement vs. the solution you could present a suitable solution.

yes. you could test by reopening one and unassigning if you like.

i considered this when looking at the images but your goals use issuetype. what is "Type" field in the filtered list? Your far left "T" column is your issuetype. does that equate to Incident?

No. Request Type is what is exposed to the customer that they select from. Request Types are associated to Issuetype.

if you are on cloud (your url will be something like urcompany.atlassian.net then please reach out to Atlassian Support i'm tied up at the moment and may not be able to help you resolve quickly.