Jack Brickey Expert

Further, it would be interesting to see if an actual comment by a user works correctly or not.

I suspect this is an issue with the xMatters addon. I would suggest contacting their support to confirm/refute.

One caveat- the sender of email must be a Jira user. Otherwise the default creat user in the email handler will be reporter and be notified. 

So the "Get" is greyed out for me. ahhhh.... now i see that i need Catalina. :-)

i would go to the Report sprint report and look for the incomplete and use view in issue navigator. or us jql (something like "sprints = mysprint" and resolution is empty") and see if you can find the 144. Once you have that then you likely will want to force the Resolution on any issues w/ a status of Done as I suspect…

yes, i would suggest bringing it to Atlassian Support's attention. There isn't much configuration w/ NG especially where workflow behaviors come into play.

w/ NG boards when you move to Done column (far-right) you should get a checkmark and if you move back it should clear. Example... Done... undone...

just create a filter and associate w/ the various gadgets you want to see. Example... labels = "uat" save the filter and give it a name.

as JG conveyed please be sure you have the "Description" field included in the request type used for email. I assumed that this was already the case but should not assume anything here. :-)

You can’t delete the field. However you can hide it or remove it from all screens. 

Correct. A couple of things to note. First "Customers" cannot access JSD except via the portal unless they happen to have a JSW user account in the same instance and you give them browse/comment permissions. I'm guessing this is what you have done with SVD Customers group, i.e. these customers are internal and have JSW…

agree. i vote to pseudo-archive thru permission scheme, deleting old dashboards, filters, etc. that are no longer needed.

yes. that is what i use but there are others that can as well so always good to check to see if you have an existing addon.

is this on all issues? was this created by email or portal? is it possible the description was created after the fact? can you reproduce? if so how.

you should be able to do this though I have not attempted. You would need to use a unique issuetype, then using post functions on the create transition set all of the values you need. Here is a thread that discusses the direct link that might help.

You would need a listener for this. You might check addons, e.g. Automation for Jira, Scriptrunner or Power Scripts.

@John Funk it was edited and removed. 

what is a "standard" kanban board? If you can edit the Board configuration you can create a quick filter to temporarily filter out unwanted issues in the to do column. If you don't want them at all then add the filter to your board filter so it never shows. Generally, solving long To Do columns is done by enabling the…

I would direct you to the Atlassian documentation. Here are a couple to get you started. overview-of-knowledge-base-access link-a-confluence-space-to-your-service-desk 

I am not seeing this. Have you verified that the "Description" in JSD indeed contains text. Can you share a screenshot from both the portal and JSD detailed issue view that illustrates this?

@Barkha Agrawal , you have accepted answers here but wanted to verify that you question is indeed answered. Let us know if you need further assistance.

You are limited without admin privileges. One thing you can check is the attachments for a given page. At least you can do this in Cloud and I expect it can be done in Server. At the top of a page you should see an icon for attachments or in the ellipses (more) drop down in top right. This will show all attachments on the…

You will need an addon for this. You cannot do it with post functions. Have a look at Automation for Jira, Scriptrunner, Power Scripts, etc. maybe you already have one of these.

Are you asking about changing the sprint within the detailed issue view? If so check the “more” link and if not there click on the ellipses at the top left of the issue view and select Configure and look for the field in the list of available and drag to the layout. If not there you will need to add it to the screen first. 

Are you speaking of Jira or Jira Service Desk? You have posted in the Jira collection yet you are speaking of queues which is a JSD term. Where are these queues you speak of? If you are talking about JSD queues then simply edit the queue in question and ensure it does not include rejected. Create a new queue that will…

I expect that the email is still associated with the deleted Project in the DB. You can either create a new email or reach out to Atlassian Support and request help full deleting the association remnant.

you can edit the administrators for a board in the board config general screen

After you backup you can download. It presents a link if memory serves. 

Badges Badges Badges....Get 'em while they are hot!

currently there are 4 reports (up from 2 when the was originally posted): burnup, burndown, velocity, cumulative. The first three can be used to assess past sprints.