Jack Brickey Expert

Bu soruyu anlamadım. Bu bir Jira sorusu mu?

The portal only works w/ JSD not Jira. You might look at addons. Maybe something like Refined Structure/Theme. It all depends on what you want out of a Jira portal. The issue is how you give 'customers' access. JSW doesn't have the formal treatment of "Customers" like JSD does so ultimately your requirements might drive…

Interesting idea for sure. Maybe a game show format w/ SWAG give-aways. Jeopardy? Family Feud anyone? ;-) If we did this as articles and allowed members to use comments as their answers and maybe the Community Leaders could use Like button for correct answers. The only concern is getting leaders scheduled/committed to make…

Hi Paul, welcome to the Community! There are two possibilities, either your admin permissions have been removed or you were (are) and admin of one project but not the current one in question. In either case you need to speak w/ one of the current Jira admins and request access or have them consider editing the workflow.

Where are you trying to add this? You should be able to use “Priority” in the JQL for the goal. Example below...

I have moved the post out of Spam.

This is controlled in your Global permissions - Jira settings > System > Global permissions

You would need an addon for this. Examples: Scriptrunner, automation for jira, power scripts, etc.

There is Canned Responses Pro. I don’t use it so cannot comment on how effective it is. Certainly this needs to be an in-built feature IMO. Here is one open JAC for this - JSDCLOUD-631 

You can create a Kanban project (or scrum) for Business projects and you can then create swimlanes as you have inquired about. The only thing to be aware of is that you can’t create these boards directly “within” the project, rather when you create the board select your profile as the “Location” for the board. Once created…

If you are on Cloud yes there should be. Are you not seeing the template?

I suspect the reason you are only seeing the two transitions/statuses is that form the Open status you only have the two transitions. If you want to be able to transition from say Open to In Progress then you need to add a transition to support that. Please verify my theory.

Unfortunately not. Customization of the portal is fairly limited. 

Dashboards provide various gadgets that leverage filters you create and save. to create a filter go to Advanced search after clicking the magnifying glass in the side bar. You can use Basic search or JQL. Here is an example JQL for you. project = ABC then you can save it and associate it to any gadget on a dashboard you…

this is an awesome feature! thanks for adding.

did you try a different browser?

It just means that they are still Customers for one or more projects and can go to the portal and log in if they wish. Then can also create a ticket via email w/o logging in if you have email setup. unlike JSW users the invite for Customers doesn't timeout I believe.

Welcome Christine! Glad to have you as part of the Community.

great. LMK how it works. I have been using this for years and prefer it over "Your work" as it give me more info and metrics. I use various gadgets to create a "My Activities" dashboard for all my users and it has been well received.

Congratulations Jodi! Your contributions and commitment to the Community is simply amazing!

Ah I see where you are going. You are looking for conditional fields based upon selection. I think you should look at an addon. Maybe something like dynamic-forms-for-jira or a scripting addon like Scriptrunner.

I don’t know if there is a definitive written answer out there or not but IMO most certainly the old issue view will disappear once all ‘blocking’ issues are resolved. Of course ‘blocking’ is subjective. Trying to maintain two issue views would not be maintainable. If I were a betting man I would put money on <6mos time.…

Atlassian Cloud was experiencing issues this morning so that is one possibility. Other things to try: * a different browser * create a new dashboard to see if that one works

It may be that the defaults are added on new projects or some other reason. Regardless you can create your own easily enough using Custom. Basically you create an SLA (e.g. non-responsive customer) that starts when the issue is moved to some status and breaches in 5d. Then you use automation to act on the SLA. If you need…

Make the testing field of type Cascading Select.

Please keep reply within this thread by using “reply” vs. “answer” button. In the portal you cannot search by issuekey. Are you an admin of the project? If so please look at “customers” and search for the user in question to determine if they are a Customer or not. Please also check to see if in fact they are a “Watcher”…

So that I’m clear is this user a “customer” and do they happen to have a JSW user license? They are a “watcher” and not a “request participant” correct? For JSD, Customers who are made “Request participant” should be able to comment by replying to the email notifications or going to the portal. Additionally they should be…

While you cannot modify “Your work” you could consider creating a “My Work” dashboard that leverages the JQL function “currentuser()” in your filters. This allow the Dashboard to be shared with any logged in user and they will see what is on their plate.

I would not delete issues. You should consider simply mark as done with a resolution of won’t do or similar.

yep, you won't get that info. I don't know of any way to gather this automatically. Manual scrub and then wait for someone to report something not working.