Jack Brickey Expert

can you also check say the "In Use" transition not the status? I suspect there is nothing there either but want to rule it out.

that is certainly interesting. Does this happen with every email sent to that address? Here are my thoughts.... * I'm suspicious that something outside of Jira is causing this, i.e. the email server is somehow issuing two emails. Do you have the login creds for that email? If so I would log in an watch to see if two emails…

are you an admin? If so go to project > project settings > workflows and edit the associated workflow in diagram mode. Double click on one of the transitions that you are not able to execute. From your initial images it appears that when an issue is in the To Do status you cannot transition it which is pretty bizarre given…

one often culprit is that the reporter Cc various people and when someone on the Cc list responds to the original email then it will indeed create a new ticket. Comments are not added to an existing ticket based upon the same subject in the email, rather commenting is done when the incoming email subject includes the…

@Yogita Patil, unsure why it isn't working for you it does for me. In any event Ollie provided some and you can simply go to marketplace and enter "test management".

did you drill down into the transitions themselves (double-click the transition) and check for Conditions? You mention they are "random issues" but I suspect there is something unique about those you cannot transition unless you are saying that an issue can be transition one moment but not the next.

interesting. i tried and received this - https://atlassian.app.link/jira i found this link too via google - https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&hl=en_US 

if your "customer" is a user in your JSW instance then they should get notified. If not check the project settings > notifications. if they are not a user then the reporter is getting set to the "default" that is configured in the email handler and unfortunately you cannot send the actual reporter an email, at least OOTB.…

easy enough. go to the Epic and change the "Epic Name". That will be reflected in the "Epic Link" for all children.

you need to enter your mobile number at which time the "Get the app" link should be clickable. It will send you a link via SMS. Of course you could simply go to the Apple Store or Google Play store too.

check your workflow for a Condition that restricts who can transition.

@Jolanda kreeuwen, just to be clear here is this a question about JSD or Paypal? Are you using Paypal to pay your monthly JSD bill? Assuming you are using paypal for your JSD billing then you should be able to make any changes here... Jira settings > billing > billing details click on the pencil to edit the contact and…

You have to read the page and drill down. It is there. 

does this help? https://www.atlassian.com/software/jira/update 

Maybe this would help? list-of-archived-projects-from-database 

oh, wait maybe you are dealing w/ known bug of issue in NG w/in an Epic not showing in backlog.

can you share your boards filter and maybe a screenshot of the backlog so I can get 'eyes' on your situation?

@Pooja Heda, you may wish to vote/watch this issue - JRACLOUD-68818 FWIW, I agree w/ you and it would be nice to have. I will however note that there are only 3 folks currently voting for this so given the huge backlog of suggestions this one is quite buried. There are similar open suggestions out there I think.

So I assume built-in Approval feature won't work for you? If not you will need to consider an addon like Automation for Jira which allows you to send a notification to a non-customer/user.

either there is a very weird bug in your instance or there is something fundamental being overlooked. Unfortunately I cannot really troubleshoot from afar and recommend opening a support ticket so Atlassian can dig into the logs more completely. Prior to that I would again suggest you look at the logs provided to you -…

I would recommend looking at an addon: Automation for Jira, Scriptrunner, Powerscripts, etc.

Hi @Tomaž Aljaž , yep this is an often asked question. Basically you are looking for 'time in status' and while you can actually see this info in the History of a given issue you cannot really track as metrics; at least OOTB. You are likely going to want/need an addon for this. While I haven't used it myself, I see folks…

Hi Alok, can you explain where you are seeing "view customer request" and where it takes you once you select it? Maybe screenshots?

I would recommend using a Dashboard with various gadgets, e.g. pie charts, created vs. resolved etc. You might find this article useful - configuring-dashboards 

it sounds like maybe a browser/connection issue. Is it repeatable? If so I would try w/ a different browser when you next see the issue.

yep that would do it. thanks for sharing the cause here.

you can add the following to the end of your filter that defines what your Filter list gadget displays.... ORDER BY assignee ASC, priority DESC in the above your list will first sort by assignee and then by priority.

As Haran suggested the best/only OOTB solution is a filter subscription and I use this quite a bit. The only real downside of this is that it you have to predefine the folks to be notified, i.e. the notifications are 'filter results dependent'. So if the potential list of Assignees is very dynamic it can be a pain to…

and remove "delete issue" permissions from everyone except the admin.

that is certainly odd. one question/thought... How are these emails being created. Is the user replying to the Jira notifications for these existing tickets or are they creating them from scratch. I wonder if the user might be replying to the first ticket and changing the subject to the second. I know that I have been…