Jack Brickey Expert

Hi @Lindsay Siurna something seems to be missing in your explanation. I'm wondering if you are saying that when you escalate the issue the person that is taking ownership (T2) is not an agent in the current project? Here are my thoughts... You can either have the T2 users as agents in the current project or you can create…

You can disable (for now) the new view by going to your settings. Click on your avatar lower-left > settings and toggle Jira Labs. Eventually the old view will disappear but you can still do all of the things you require in the new view. You simply need to configure the Layout - Project settings > Issue Layout.

Is the issue still occurring and if so have you tried other browsers?

você pode baixar / instalar aqui - https://www.atlassian.com/software/jira/service-desk e então você pode começar aqui - https://support.atlassian.com/jira-service-desk-cloud/ 

With Jira software there are a number of reports to analyze time estimates and time spent but JSD is a bit different. You could certainly create a weekly report based upon a filter to display the individual issues along with the two time fields but you can’t show as a percentage. You could consider an addon or export to…

Glad to see this much awaited feature. NG is approaching serious consideration for me.

Hi Karen, what sort of report are you looking for? You could certainly it together a dashboard an leverage the custom field. I will say that working with time fields can be somewhat difficult to report on depending on your goals.

Got it. FWIW, most (90%+) answer seekers land here from Google actually which doesn't exclude Discussions and if the searcher uses the search bar above they will also see all collections. The only case Discussions would be excluded is if they specifically go to the Explore/Community menus and select only Questions.

Hi, Jeanne I noted this was a duplicate post. I earlier moved the other to the discussion collection as there is not real question here to be answered. Please let me know if I am mistaken. p.s. i did vote for the issue.

what format do you want this to be in? You don't email "cards" in Jira. You could consider the following options: * use the filter that defines the board and setup a subscription. This article may help - working-with-search-results * you might consider giving your manager access to the project and allow them to access the…

Thanks for the latest update. Keep the improvements coming!

Hi @Roland_Peer , please note the message at the top of your first image "up to three extra fields". You already have three configured so the "Add" is greyed out.

if you can share what you see after clicking on "Jira settings" maybe I can assist further. p.s. please use the "reply" box vs. "suggest an answer" box.

Maybe you are not an admin? Can you share a screenshot of what you are seeing, i.e. where you are looking for User Management. Example...

You cannot apply a roadmap to Classic projects. However, maybe you could create a NG project that would independently represent the roadmap for those projects. Unsure how manageable that would be TBH.

I note from your data that there is a delta of 12 between each. My theory is that there is some automation creating sub-tasks when you create an issue. As Leonard suggested first verify if there are indeed gaps.

no idea why this would occur. What field/fields are being duplicated? Here are my current theories: * The duplicate fields are actually in the backup and being restored * You have a custom field in the backup with a name equal to a Jira system default field (bad form) * There is a bug * Some other cause but not apparent…

Yes this has been my experience as well. The KB is not separated out between cloud/server. In my searches most of the articles apply and have been helpful. While it would be ideal to have the two separated out I'm not sure that would be the best solution. I would rather see a demarcation of what platform it applies to…

I don’t understand. Importing a Jira-dump? Do you mean you are restoring from a backup? If the instance is new and now custom fields have yet been created and you aren’t doing a merge then duplicates won’t occur. 

based upon your goals I'm not sure that NG is the best choice. While you could certainly achieve your goal of moving issues backward (In Progress) or forward (Done) in NG it sounds like you are trying to formalize your pass fail paths. However, sticking w/ the current NG you could do the following: To Do <--all In Progress…

Options: * use a single email and leverage an addon to parse for urgent requests and set up the necessary notifications/alerts and SLAs accordingly. * use two emails and two projects and couple this with an addon like queues-for-jira-service-desk to allow your agents to work from a combined view * research using both the…

1) the new issuetype would adhere to the single workflow. w/ simplified WF there "can be only one". just like in Highlander. :-) 2) you go to the Boards page and click on the "Create board" button (top right). Likely you will want to create a filter and save it and use it for defining the board. If you do not see the…

Jira does not prevent you from doing this. You admin(s) must be diligent and not create this issue as it will become challenging to mange to be sure. You need to either get rid of one of them or rename one of them. If you choose to combine the two then I would recommend you first rename one as that will make it easier to…

yep paste doesn't work in the Community which is frustrating. You can save to your desktop and click the camera icon in the reply to import. if the above is a copy and paste of your query there are some syntax errors. there is a space between the ">" and "=" which is invalid. "startofyear" is misspelled. You can't enter…

maybe something like this? status was Done BEFORE startOfWeek() AND status changed to "to do" after startOfWeek() tweak to align w/ your workflow, e.g. you might need to change the actual statuses here.

they work fine for me. I am on cloud but expect the server version is the same where this is concerned. please post a screenshot of the JQL you entered and the error. you can also begin typing the jql as you see it and select from the auto-complete offerings.

Hi Victor and welcome to the Community! I suspect that the issue is there but maybe your board filters are such that the issue isn't included in the query. Remember that a board is simply a visual representation of a DB query w/ some added feature for dealing w/ the issues, e.g. drag&drop. Here are some things to look at:…

let's keep the conversation w/in this single thread by using the "Reply" button vs. the "Suggest an answer" section. You could create a classic Kanban board and not age the issues off. Example: * click magnifying glass * click advanced search * create a filter for the NG project and save it * click magnifying glass * click…

If these 400 are to be Customers then you simply need to add them as customers. It can be tedious w/ that many but if you can get all of their emails and paste into a CSV format you can easily copy and paste that into the "add customer" dialog window.

Hi Cheryl, see if any of this helps... * Created this year - issuetype = epic and createdDate >= startOfYear() * Completed this year - issuetype = epic and status = done and status was not done BEFORE startOfYear() * Created this year & completed this year - issuetype = epic and createdDate >= startOfYear() and status =…