Jack Brickey Expert

I would highly recommend familarizing yourself w/ workflows. here is a good place to start - workflows basically these are the steps: (pre-req you need to be an admin) * project settings > workflows * click pencil to edit the workflow; use Diagram mode for the purpose of the following steps * click the transition into the…

Just add a Condition for that field on any Workflow transition where you want to prevent transition if not set. 

The 2-dimensional gadget. 

Where are you getting this error? Is it possible that you have had more than one project by the same name? Maybe the “id: 11000” project has been removed and replaced by a newer project that then would have a different id.

Personally I think 2-D works well to show work distribution by assignee. For groups, how are you defining work for groups? You could create a custom field for this and have a drop down single select. Then you could use that field in the gadget. 

@Sandra Kamphuis , I suspect you are creating an issue for your customer using the “+” in the sidebar and then changing the reporters to be the customer. If so then you must also set the Customer Request Type. A better way to open issues on behalf of the customer is to use the raise request in the sidebar which takes you…

This is not possible

Have you toyed with Dashboards? Generally they work best for this. There are a number of gadgets that should meet your needs: 2-dimensional, issue stats, pie charts, etc 

That is correct BUT you must add a screen to the transition so that the user can enter a value into the field during transition. If you double-click on the transition the dialog pop up will have an option to add a screen. Before doing this create a new screen for this that you can associate to the transition that has the…

Hi @Katharina Kluge , some boards are not configurable. If your board is configurable (board > board settings) then you can edit the filter to include other projects’s issues. If it is not configurable I recommend creating a new Kanban board from a filter that represents your needs.

You cannot. Validators are associated with a transition. Depending on your goal you might consider an automation or scripting addon. Maybe if you describe your requirement we could provide a solution.

it has not changed. copy and paste in a CSV.

sorry i did not fully understand your requirement and not sure I do still. But yes you only choose a single filter as with all gadgets.

@Stefan Forstmoser _beecom_, to be clear your comment refers to a solution requiring your addon. Katelyn's objective may or may not require an addon depending on the details of her needs.

can you share screenshots of where you did this in the workflow and what you are seeing on one of the detailed issue view on the portal. I have never had this not work. Here is an example...

agree Nic. the Labels field is designed to be a free form text filed that gives users the freedom to use as they will. This is both powerful and slippery. Peter Parker Principle - "With great power comes great responsibility." ;-)

Use this link - https://support.atlassian.com/contact/#/ @Sander H , we will be keenly interested in the final outcome. Please post here.

You need to expose the transition on the portal. You do this by editing the workflow, selecting the transition and checking the box to include on the portal.

You can’t do this OOTB. You might check Scriptrunner. I found this answer where it appears Scriptrunner was helpful but it is an old post - How-can-I-find-jira-issues-that-are-linkes-to-a-specific 

yes it is a nightmare and one we deal with here in the Community. :-)

i did not mess w/ attachments. I recall looking at this when I migrated from Spiceworks to JSD and it was problematic. I simply imported the ticket as a URL reference which would allow users to access the original ticket if they needed.

this is the #1 asked question in the Community... you must set the Resolution when marking the issue as Done. there are a number of posts that will guide you on this. Basically either: * add a post function to the transition to done in the workflow to set the resolution to "Done" or... * add a screen to the transition so…

understood. hopefully you will hear back soon!

yikes! you don't have any admin? I would reach out to Atlassian Support and have them assist. you can't create a backup w/o that role.

you need to be a system admin. if you do not see "Jira settings" in the sidebar after clicking the Jira icon in upper left then you do not have the necessary permissions.

can you share what you have? I would think you could get there OOTB. Something like... when - issue commented issue matches - status = xxxx (the initial create status), comment by Agent, comment is public, etc. then do this - transition issue to In progress it all depends on your workflow and requirements. in the end you…

Two things. First there generally is an automated response going to the customer for every issue created unless you turned this off ( project settings, customer notifications). Second you can control the status transition upon comment under Automation (project settings > automation)

Can you provide more info? A screenshot of how you are doing this maybe?

Jira settings > system > backup manager check the box for attachments, etc and click creat backup for cloud.

You need to control this under the Manage Sprints permission.