Jack Brickey Expert

Probably not 😕

project settings > workflows edit the workflow, select the transition in question and click on Validator then add validator.

you do not need to expose the approver field to the customer at all. simply hide the field and set the approver to be a specific person. When the agent transition to "needs approval" an email will be sent to the user that must approve/decline the feature.

you need to have edit comments permissions.... I'm unsure about your second issue unless maybe the comment is coming via email and you have an image in your signature. maybe if I saw a screenshot of the issue I could theorize further.

Hi @abarringer and welcome to the Community. From within the JSD application I can either drag and drop an attachment or I can click on the paperclip icon on the comment area in the detail view. From the Protal a customer can click on the little files&images icon.

you can have a field required as part of a transition (unless you are using Next-gen projects in cloud). For classic projects: * edit the workflow * add a Validator to the transition using one of the two options below

sorry i'm not sure where this is located. can you provide the details of how you are getting here? Is this from w/in Jira settings if so where?

Does server have a "notification helper"? Cloud allows you to check what should happen for a given user and issue and event. Did you check the workflow to ensure that the Generic Event is in the Post Function for the transition to closed? I would be surprised if it was missing but something to check.

Where are you trying to delete your account? Screenshot?

This is not available.

@Katharina Kluge , can you share an image of the board where you want the issue to appear? If it is a default board that comes with a project you cannot configure it. However if it is a classic Kanban board where you can select Board settings then you can edit the filter defining the the board so that it includes the…

Is it possible that you have the Assignee included as a Customer in the project?

What about Issue Statistics gadget?

The first thing to check is the chosen board. You are viewing the CDPM board and they are viewing the Master cost board. Please see if they can select the CDPM from the drop down you see in you images. If they cannot then I suspect that the board is not shared with them. Go to Board settings and General and edit the Share

You can read about setting up approvals in JSD here - what-are-approvals . you could easily set up automation to create linked issues upon approval.

* No * TBH, I’m not sure as I have not tried free but I expect there is a means to upgrade under the Jira settings. Possibly under Billing. * see #2. If there isn’t a built in way to do this then I’m sure you can reach out to Atlassian Support and they can assist. Absolute worst case is to perform a backup and use it to…

You may not have permissions to create a classic project. If you are not an admin reach out to the admin to inquire.

It really depends on your process. There are a number of good posts in the Community that discuss so you may wish to review. Some are shown to the right under related content. With that said here is what I do in one instance. * move the JSD ticket to a “development” status which triggers an automation * use Automation for…

Unfortunately they are separate. You cannot add the standard JSD reports on a dashboard.

I’m not exactly sure what you are looking for but here is the search result for sharepoint with Jira. Sharepoint 

Are you using the “Field modified” Validator possibly? This Validator requires that you modify in the transition not before the transition. So if you were to log time and then attempt transition it would fail as it requires you to update in the transition screen. If you simply want to ensure the time spent is not blank in…

Once you have an environment where the assignees are logging time and updating their issues then you should look at using the Dashboard feature and the many gadgets that are provided. It is a good resource for PMs to monitor and report on projects.

You should consider using the 2-Dimensional gadget on a dashboard. Of course if you have many users it may be a bit unwieldy.

The shortcut will be in the sidebar exactly where the “add shortcut” is. Maybe we are talking past each other here?

I expect you have an automation running that is setting the issue to Done. At least that is what I would look at first.

workflows are defined at the issuetype level. So either you build one big workflow that allows for the different scenarios or you move the issue to a new issuetype w/ a new workflow.

i don't have any experience w/ any but if you are looking for a "sum up" function I think you can achieve with Scriptrunner or maybe look at this - sumup-for-jira 

natively it works like this... * there is one Help Center where all portals are located * what a customer sees when they go to the help center depends on which projects they are customers of * if you don't want a customer to see all projects (typically the case) then simply ensure that they only are listed as a customer of…

See if this article helps you out - configuring-file-attachments certainly note the limitations on storage for your instance. 24m files will add up quickly.

Well you can certainly easily measure issues completed, due dates met, etc on an Assignee by Assignee basis. The bigger challenge in something like this is measuring the difference (complexity, scope) of the tasks. If the are always equal then no issue but rarely is that the case. You could create a “weight” custom field…