Jack Brickey Expert

Hi Elaine, AFAIK there is no way to have conditional approvers OOTB. I found this addon that “may” solve this but I have no personal experience- approval-path-for-jira . now, as I type this a complex idea has formed in my head. I don’t think it would be scalable if you were to have more than a handful of approval paths.…

This is not how I would attempt to accomplish this. Running an automation every 5min is a performance hit. Have you considered setting up an sla that starts when you enter waiting for customer and an automation that triggers at breach?

Hi Genine, welcome to the Community. Unfortunately, to be able to view boards/dashboards you must have a license. Jira doesn't have the concept of a free (or even reduced cost) read-only license. There are alternatives you can consider. Such as, Free: use screenshots or use Excel to pull data and produce charts and post…

Actually, and this is where a apology might be warranted ;-), I may have misspoken about the inability in NG. I just had a quick look and there is the Manage rules that might allow you to achieve this and, if so, more easily. Yay for NG? Try this... * click on the ellipses in the top right of the board view and select…

Hi David, welcome to the Community. Please, no reason to apologize for asking a question in this forum. ;-) Assuming you are on a Classic project and not NG, you achieve this by adding a Post Function into the associated workflow. A post function is an action that is fired associated with a specific transition in the…

Hi Rosana, There are two ways (actually more) to add a public comment w/in JSD. The actual behavior depends on how you have it configured in your system. However, here is what I have and recommend. Respond to Customer - this is a transition meant to pass the issue back to the customer for more info/consideration. The…

do you mean like a FAQ type solution? I certainly would not choose JSD for that. Now you can certainly set it up where every new issue is broadcast to the masses by placing all customers under an Organization and enabling the (mis-labeled IMO) customer notification "Organization added". This will result in everyone in the…

Are you sure there is a link for this issue? Can you try adding a new link to the issue as a test? Can you go to the Advanced search area and enter this JQL - linkedissue = RES-2 what results are shown? Do you see the issue in your image?

Given you are on Cloud I would probably use the built in Project automation (project > project settings > project automation OR if on NG project - project > project settings > apps> project automation). You will want to use some condition to control when a sub-task is and is not created. I’m assuming you don’t want a…

Hi Rob, it sounds like you primary question here is how to record solutions. As Patricia conveys, this ultimately falls on your agents to document a concise and meaningful solution. For sure JSD can provide the means of recording the solution. For this I would create a custom text field called say “Solution” and have it on…

Tina, I believe you are on the wrong forum. I searched for some of the terms you are mentioning here and they have nothing to do with Trello.

You indicate you are on Cloud. If that is indeed accurate you should have Project Automation.if you go to your project page then in the left sidebar you should see Project settings and in there Project automation is very near the bottom of the sidebar. However, if you are in a next-gen project you will find here - project…

If you are doing this on a per project basis then it is unlimited. you are limited to 500/mo for Global rules.

looks like John has you covered here...

Hi Tina, can you point me to this video? I'm not a Trello super-user but I am unaware of the connection between Asana and Trello. AFAIK they are simply independent tools. I do not use Asana at all.

Hi Amy, I would suggest looking at setting up an automation rule in conjunction with creating groups. Create groups for each team and add the members. Your automation would look like this... When Issue assigned Condition: If/Else block and use JQL for each team, e.g. assignee in membersOf("teamA") Action: Manage Watcher…

You will need to consider using an automation or scripting addon, e.g. script runner, automation for Jira, power scripts, etc. 

Hi Scott, I would recommend using Automation. Every time a new issue is created you would transition it from the initial status (to do) which equates to your backlog to the initial Kanban status (such as In Progress). Further I would add a label in the automation e.g. “new” And use the label to create your swimlane. Or you…

I wonder if this is a customization and custom help text? I’m not familiar with this as stated. Also are you saying the shortcut is indeed CTRL when using Mac and PC alike?

You can also creat directly in board I believe unless something has changed. 

Hi @StepStream_GmbH , I wonder if this thread might answer your question. Basically, you don't need to consume a JSD agent license as a site-admin but there are limitations that ultimately may not be desirable. Is-Site-Admin-a-counted-agent-and-a-number-of-the-licence-count 

Hi Sofia, did you check under project settings > customer notifications? Here is a document that covers many aspects of customer notifications in Server. - managing-service-desk-notifications 

only if you are an admin. you can copy the filter or dashboard then make them your own.

i haven't looked at the details here or rather I have not attempted to set up a test and try but here would be my first theory... if the epic is deleted how would the automation be able to reference the epic in the "for stories (or other issues in Epic)" for that condition to pass? I wonder if an approach like this might…

Can you ensure that the desired users actually have permissions to the project in questions? A good test is to see if the Assignee can be changed to another user and then use that user as a test in an @mention

Hi Esme, you really can't do this OOTB. Now you might look at Behaviors in Scriptrunner if you have that as it might give you what you need but if memory serves (don't currently use Scriptrunner) there were limitations since there are multiple places that the FV can be set.

One option you have is to use the Kanban sub-filter (board settings > general > sub-filter) that would remove done issues that are not to be released. so for example you could use a label e.g. "non-release" on the issues you do not want released. then exclude any issues where status = done and labels = non-release. then…

JSD Customers are limited to Portal access they do not have access to the application UI like Jira users. The service desk customer role is just a means of specifying the users as customers. Where exactly are you viewing these nomenclatures?

could you have them try a different browser? Is it possible these individuals have browse on,y permissions?

Hi Jake, welcome to the Community. There isn’t a notification for project created or even when someone is added to a project unfortunately. You will need to notify them thru traditional means. You might wish to send feedback thru the feedback link (bottom left of screen)