Jack Brickey Expert

Hi Edgar, I am wondering if you are using Next-gen JSD project or Classic. With Classic this is certainly possible but w/ NG I believe that is not the case. Please review this thread - https://community.atlassian.com/t5/Jira-Service-Desk-questions/Next-gen-Service-Desk-Issue-Created-Notifications/qaq-p/1136149 Note that,…

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ah, i see. I never used that in the old view for anything so have not experienced/suffered the loss, but for sure it isn't there now as far as i can see. I would recommend providing feedback in the link.

You will need to ensure the first rule results in an event that can be used as a trigger in the second automation. I have not attempted but wonder if this doc tip might not help though. Worth a go I guess. If this issue is affecting your rule, you can introduce a delay into your rule by adding a number of Re-fetch issue…

Hi Hugo, welcome to the Community. You may find this thread useful - https://community.atlassian.com/t5/Jira-questions/Change-order-workflow-transition-buttons-in-new-Issue-view/qaq-p/1163157 there is a suggestion open for this as stated there - JRACLOUD-72069 As an admin you used to be able to do this prior to the new…

Hi Juan, welcome to the Community. For this you should consider a scripting or automation addon, e.g. Scriptrunner, Automation for Jira, Power Scripts, etc.

Hi Sarah, are you referring to the ability to add a URL in the sidebar for a project? If so do you see this in your projects?

Hi @Felipe_Araya_Tobar , are you referring to how you can map statuses from the unmapped columns to the other labeled columns? If all statuses have been mapped already then there are none available to map. Or do you refer to something else?

I’m confused by your request. It seems that you are looking for sub-tasks of sub-tasks which does not exist.

If you need assistance consider the Atlassian Partners.

Hi Abir, System admins should be able to delete shared filters here - Jira settings > system > shared items > filters

You should be able to upgrade under Jira settings > products pricing info is here - https://www.atlassian.com/software/jira/pricing basically $7/user/mo up to about 100 users and beyond that the price drops/user

Hi @Lucca Padoin Custódio , just copy and paste you text in as an Answer and I can accept on your behalf

Hi Vera, there is an issue open on this, at least for Server (JSWSERVER-10805 ). The reason for the behavior is that’s scrum boards, and associated sprints, are not project specific. You can, and many do, choose to create a scrum board that is cross-project. For this reason, if you were to restrict a sprint to a project…

Yes have her create her own account and you can invite her to the board.

Thanks for sharing @Ali Sanne . I always enjoy reviewing where we stand and our growth. The growth in leaders is very surprising!

The Active sprint show all issues in the sprint. You can choose to break into swimlanes to categorize them, e.g. by priority, labels, components or pretty much any valid JQL. are you maybe trying to create a board that that covers all other Scrum boards - Scrum of Scrums?

Can you click on the drop down and select unassigned?

Hi Alan, welcome to the Community. This is a rather odd request. Statuses are shown in columns not swimlanes. When you refer to in progress do you literally mean the “In progress” status or something else?

Hi Chris, My instance seems to be fine. I checked the Atlassian Statuspage and it show operational. I would try a different browser and then try again again in say 30-60m and if you still can’t access report to Atlassian Support. 

Unfortunately this forum cannot help with this request. Are you on the free version? If not you should reach out toAtlassian Support 

Yes you can change the project key successfully.

Pedro, I must apologize as I now see your question is about a Trello not Jira. I answer many questions throughout the day and I missed this being Trello. I expect you could use a power up like Butler to have a secondary board follow the primary. You would have to somehow link the cards. Unfortunately this is not my area of…

the only way I could think of would be to create issues and then delete. that would be 10000 - 350 = 9650 issue. yikes!

Hi Isabel! If you want informal training (on your own) you can search Youtube. There are a lot of good videos out there but many are dated though still provide good concepts. There is always the documentation and finally there is formal training thru Partners. Here are more links... free-training-catalog…

cool. fingers crossed then we can put this novel to bed. ;-) have a great weekend!

Hi Don, welcome to the Community. Do you mean to change SD-350 to SD-35000? This is not possible until you approach 5-digits worth of issues, i.e. SD-9999 leads to SD-10000.

click on the history tab for SEH-9473 and see if that label added after the fact. we may have a smoking-gun here?

OOTB Jira doesn't track working hours. You might consider Tempo while I do not personally use it seems to be popular. There are other addons for this too.

Portals don't apply to JSW only JSD. Not sure I understand how your customers are able to access a JSW project/issues.