Jack Brickey Expert

I certainly understand the interest but TBH I disagree with the idea of allowing custom fields across NG projects. I say this based on the fundamental premise that NG is built on. That is, NG is supposed to be a singular project that does not require a system admin to manage. It is to be self contained so that a change in…

Have you tried using the Jira extension for Excel (free)? you will see something like this... you can change the Max rows.

i'm suspicious that the multi-project aspect of the filter is somehow at the root of the anomaly. Just a guess. The only way to figure it out for sure is to do a bunch of troubleshooting tests.

i expect they are rolling this out now. but it might return in some form. i have provided feedback requesting such.

Archive and Trash are new features in Cloud Premium. So even though you have indicated you are on Standard it appears you are on Premium, possibly in a trial? I don't have premium so I can't say for sure how it all works. However, I know that it is restricted to admins. You might scour the Atlassian documentation for…

here are two options to consider: * edit the workflow and create a transition from Deployed back to itself. Call it say "fix-it". in that transition you can create a post function to set the resolution to done. publish this workflow and use bulk edit ... project = abc and status =deployed and resolution is empty. Use Bulk…

if indeed nothing has changed it seems like something for Support. I have never had it not work. Short of that my suggestions: * try another board/project * have someone else attempt * try another browser and/or clear cache (doubtful)

up vote for the NOTE. always important.

this is a nasty side effect of deleting the project. deleting things generally is a bad idea and this is a good example of why. The delete isn't a clean 'uninstall' process. I would use suggestion from Reshma or contact Atlassian Support for assistance.

actually I like "issues" for JSW. i use "tickets" for JSD. but that is just me. :-)

Sigh... :-( yes i ran into that yesterday. it appears that it has recently been removed either by accident or on purpose. What is displayed when you click on Search has changed so frequently that I can't keep up. On a good note, the other buttons (issues, boards, etc) is now back. Two methods to consider... * enter "g"…

well that is certainly interesting. I'm not sure why that would cause an issue and would suggest submitting a support request. It doesn't cause an issue for me but i'm on cloud so that is of little value. I also too a quick look in JAC for any bug report but did not find anything. Should you find the answer please post…

ok so try something completely different. if it is still an issue I believe you have something going on w/ your instance, i.e. not associated w/ the SLA goal. Do you have a lot of goals for this SLA by chance?

Hi Joel, I have see some interesting Community post about having issues creating customers recently. I have to wonder if this is a newly introduced issue. I would recommend reporting to Atlassian Support.

that doesn't sound like an error associated with the JQL. Have you tried another JQL and found it successful? How about simply "Customer request type" = "Document and video updates (????)"...leave off the last bit since I would think it would be redundant anyway unless you have that same CRT associated to a different…

is there a compatibility matrix somewhere for Marketplace app for Cloud? I have never seen. While I don't use many apps (4-5) I have never run into a compatibility issue that I can recall. Doesn't mean it won't happen. Regardless, w/ Cloud instances changing very frequently I don't see that it would matter. You would be…

i did a bit of translating, enough to follow along. Being on Cloud i'm not sure I can really help further. I will ping some server collegues to see if they can assist. The terminology is quite different.

Hi Luca, welcome to the Community. It appears you are talking about JSD but the post is posted under Jira collection (I will move). So with JSD the only form the customer has access to is the Create form (at time of creation). You can't present them w/ a followup form. So there are two options (maybe three): * make sure…

you would need an addon, e.g. Scriptrunner, Power Scripts, Automation for Jira, etc. I use A4J but I'm on cloud and it is built in there (free).

do you mean as in below? Note this is cloud so different from Server. Regardless to access the admin area you must be a system admin.

In Cloud I have the ability to zero in on the link issue type as follows issueLinkType = "relates to" check if you have this and if so you should be able to either add a quick filter to exclude or simply exclude always by adding the appropriate JQL to the current board filter. Now, I see a potential flaw in this as I…

Go to the issue detail view and click on drop down under Activity and select Worklog. In that view you can edit the entry 

Hi Ozgur, welcome to the Community. I am not sure what you mean by “special area”. Can you elaborate?

There are a couple of approaches here that I would suggest: * SLA - you could create an SLA that when breached would trigger an automation. * Automation - schedule a daily automation (scheduled is the trigger) to run and compare to your conditions and action.

For NG project the way to do this is to create the The story from the Epic view or the Roadmap view. You cannot link the story to the epic when creating a story otherwise.

There is nothing like this at least out of the box. I’m not familiar with and addon that would support this but that doesn’t mean one does exist.

Consider using Automation. Have a look at it under Project settings > automation. Here is a link to documentation- automate-your-jira-cloud-processes-and-workflows if you hit a roadblock let me know.

There is not time period that can be set. You would have to manually revoke the customers access.

Sending an email won’t create a customer if you have it set to “customers my team adds” but then the ticket would only be created if the customer already exists. While you can edit the email notification you cannot remove the link to the portal. 

Unfortunately with Jira you are limited to two levels. I do wish it supported 3.