Jack Brickey Expert

You could create a custom select field with values 1-5. Of course, unless controlled by some algorithm the ratings are going to be subjective.

Thanks Bill. Where is the setting?

Also, your QFs appear different than mine. yours seems to be a drop down while mine is a list across the top. I didn't think drop down still existed. hmmmm

ha! one would think. I just did a quick test on one of my projects. I'm using scrum and here is what i see.... Active Sprint: * 3 issues are displayed as they are still in To Do status * 1 of the issues is a Bug Backlog: * count shows "33 issues"... so technically there are 36 issues in the backlog view (Backlog + Sprint)…

@Travis Wolf, you should only get redirected to the Community if you are on Free but your post shows Standard. I will raise this concern with some Atlassian Colleagues.

so you have attempted to reach out to Atlassian Support and are unsuccessful?

Hi Brett, welcome to the Community. With JQL (OOTB) there is a "was" operator that will work w/ some fields but not all. I'm afraid that there isn't a way to create a filter based upon when time logging occurs. You could achieve this with an addon where you create a listener that monitors for changes to fields and sends a…

Ah, I see. You want the notifications back to the Reporter/Request Participants to include Reporter. Correct? So you can edit the Customer notification under project settings > customer notifications. For each notification you wish to display the reporter click Edit and add the Reporter variable.

Hi Pam, when a Customer creates a ticket by mail there are three fields that are driven from the email: email Subject = JSD Summary email Body = JSD Descriptions email From = JSD Reporter I am not familiar with the "Reporter Name" field. Are you referring to "Reporter" or is this a custom field?

Currently you cannot. Please see this suggestion - JSDCLOUD-5746 

I can’t say. You might wish to use the feedback link and/or check jira.atlassian.com to search for an open suggestion.

If the client is to be a customer Vs. an agent then simply go to the The project and click o. customers and add customer. Use their email to add them. You might find this useful - add-a-customer-to-a-service-desk-project 

Ok so when you order by rank then they should maintain the ranking. Some things to consider: * ranking can appear disrupted depending on swimlanes * ranking can appear disrupted based upon status (column) however if you create a sprint and order the issues and then you start the sprint then the order should maintain. For…

Hi Ana, please check the Permissions For the JSW project. I believe you will find that the JSD Agent is in a role or group that has permissions to Browse/Create/edit.

What does your board filter look like? Are you using order by Rank?

when you use Stories for swimlanes then you should have a swimlane for each story that is in the Active sprint. You will see sub-tasks associated w/ active stories in the swimlane. You will not see a story-swimlane if the story is in the backlog. Issues without sub-tasks will be shown in their own group at the bottom. Here…

There isn't a way to do this in NG board. You could consider creating a "classic" kanban board for the NG project. This would allow you to exclude issues via the board filter. for example you could have a field for 'won't do' issues and exclude all issues w/ that field set.

I assume you are referring to this addon - calendar-heatmap-gadget Disclaimer, I have not used this addon so I cannot speak from experience. However, the installation instructions don't suggest the need for supplying your Jira license key. That would seem odd to me, TBH. If you are having issues w/ installation of the…

Aniket, you might find this article useful - Epics Also, if you perform a google search you will find countless articles on the topic.

Hi Yanmin, welcome to the Community. "Verified Date" is not a default field in JSW. I suspect this is either a custom field your admin added OR it is associated w/ an addon. If I were to guess it would indicated when an issue was verified, e.g. a bug fix, etc.

By gadget do you mean dashboard gadget? How do you want the data to appear? A simple filtered list or something else. you can create a JQL filter like this - project = xxx and updated >= startOfDay(-1d) You can leave off the project piece or modify according to you needs. Save the filter and associate it to the gadget of…

Try using bulk edit... * click in the search bar * at the bottom click on advanced search * in advanced mode create a JQL that resolves to the issues you wish to move * click on ellipses and select bulk edit * click on edit And follow the steps to the edit screen * edit the Sprint field and enter the sprint * complete the…

Can you create a new test user, and see if the issues happen with them. Also please share your permission scheme. Is this a Classic or NG project?

Try this - atlassian-cloud-staging-and-testing-environment it gives you several options. I would go with setting up a free site personally.

Please not that if the individual that is escalating is a customer they will not get a screen. Only agents or collaborators would see a screen within the app.

Ok, I have cleared the acceptance. Now onto troubleshooting. so is this repeatable? If this user creates another issue is it too not viewable? If not I’m suspicious that the initial one was in fact deleted. If it is repeatable then something else is amiss. Does this only happen with one user? Can you review any automation…

Yes you can do this. Edit the work flow and place a Validator on the desired transitions to only allow desired individuals to execute the transition. When completed those users not allowed will not see the transition in the drop down.

Hi Ola, There are two methods of Automation in JSD: Automation and Project automation. It appears you are using the first which is found near the top of the project settings. You will need to use Project automation to achieve your goal as the first doesn’t allow sending emails to non-users. Project automation can be found…

You need to be sure that your secondary rule is set to allow it to be executed by another rule. By default this isn’t set when you create the rule.

Linking allows you to associate issues. Which can serve a number of purposes. You can also use Automation to act on linked issues when it’s ‘mate’ is acted on.