Jack Brickey Expert

Two options to consider: * use different JSD projects * use Issue Security

Hmmm, it doesn’t make sense (on the surface) that it would not trigger if your trigger event is issue created. I wonder if we are dealing with a permissions issue. Who is the creator in the case of your mail handler and do they have permissions in the project?

Hi Robin, with NG Resolution doesn’t really exist as you have realized. You might find this thread of interest discussing this topic - Jira-Next-Gen-Still-Unresolved-stats-of-Resolution-under-queues . One thing I have seen others do is to add columns to their NG boards to represent Resolutions other than Done, e.g.…

Hi @Thierry , welcome to the Community. What you want to do is to ensure that the JSD agent has only Browse, Create and Comment issue permissions in the JSW project. Go to the JSW project > project settings > permissions to do this. This article might help - view-and-edit-project-role-permissions note this assumes you are…

What do the automation logs say about these events? Can you share your automation here? Is this a new automation rule or has it previously worked?

With NG you cannot use the traditional means of a Validator or Condition. With Automation you could transition the issue back to the previous status but this is an after-the-fact event. If you do this I recommend adding a comment as part of the automation rule so that users have a clue what happened and why and what to do…

not at all. you can absolutely reuse statuses and should. What someone has done is to create duplicates which is not necessary and ultimately results in the issue your are now experiencing. What Mikael is saying is that you need to combine duplicates into one. to do this you rename one of them to say "awaiting staging…

I suspect someone has wrongly set the Resolution field to be mandatory. First check and see if when creating an issue the Resolution is required. If so remove this requirement.

this is not something you can/should do. you should break the story down at the per team/sprint level so each can work their tasks independently.

So it doesn't make sense. Even if you are somehow still on Free the email count resets daily. Have you reached out to Atlassian Support? if you attempt and are redirected here then that tells me you are still on Free, at least in the eyes of Atlassian. LMK and I will see if I can get some further assistance. Otherwise…

no. You indicated you wanted to have 3 separate boards to present data to your three groups (researchers, developers, QA). I assume this is associated w/ a single NG project, correct? Assuming so, my suggestion was to create three filters: * researchers --> project = myNGproj and xxx * developers --> project = myNGproj and…

There are differences in how Epics work in NG (no epic link). Here is how I would do it... Create new epic in classic project to receive the issues. Move all issues from NG to the other project and bulk edit to link them to the epic. Tedious? Yes.

great! also worth be aware of this in case you run into it - JSWCLOUD-17987 

Hi Ian, for me, If I go to a ticket portal and I see my issue listed I know my issue is raised. There is a ticket number and a status so it must have been successful. Regarding the SAVE button, agree that ideally that would not show until you clicked into the comment box. you might wish to use the Feedback button in your…

@GZ, even though this is NG, you can create separate kanban boards, placing them under your profile and add shortcuts to each on your project sidebar. Just create the three filters to achieve what you wish to display in each.

@Alex Wildingare you still experiencing this issue?

yes exactly == very bad

I'm unclear what you are trying to do here. what documentation are you referencing here? Can you share the link? BTW, users can individually manager their accounts at id.atlassian.com > click on avatar > manage account

Hi Gasper, welcome to the Community. I suspect if you look at the History tab you will see it transition to 'done' at some point and then back to 'open'. Further, when your issues move to 'done' either a post function in the workflow or the user selects the "Fixed" Resolution. However, the reopen transition is not clearing…

Not really. Your best options: * feedback link inside the application * Atlassian Support * check JAC for an existing suggestion and vote if found or create a new suggestion

Yes you need to share the Dashboard and the Filters. This has always seemed overly complicated to me TBH but there are more important things to whine about. ;-) Here are the steps: Dashboard - click on ellipses > edit dashboard and update the Access to share w/ desired group/role Filters - for every filter reference in the…

you should investigate some of the addons that allow connecting two JSD instances - https://marketplace.atlassian.com/search?hosting=cloud&query=connect%20service%20desk%20instances 

Hi Luca, welcome to the Community. To be clear the composition of this forum is largely made up of users like yourself, partners and a few Atlassians. With that said we do not have access to your instance. Whenever you would need someone to actually log into you cloud instance that would need to go directly to Atlassian…

If by branding you mean the banner, basically you can brand the Help Center but not individual project portals. The only 'branding' you can do at the project level is the icon associated w/ the project under Project settings > general.

let me see if I can get someone from Atlassian to assist here.

G GG, i looked at this further and indeed it appears you somehow ended up on this forum while you were trying to recover your Minecraft password maybe from this site - https://bugs.mojang.com/ Mojang apparently uses Jira Service Desk for their bug tracking system. However, this forum cannot assist w/ you Mojang account.

Hi Parrish, I haven't seen any other reports. I checked statuspage but didn't see anything there. However, TBH, unsure if Structure status is reported there or not. If this continues I would contact Atlassian Support.

G GG, I am wondering if maybe you are in the right place for help. I saw another post from you about Minecraft? Are you trying to access your Jira account or you Minecraft account?

Hi Accure, welcome to the Community. I would suggest you look at this free Excel extension. Of course, I'm sort of making assumptions on your exact requirements/needs but generally this being able to pull data from Jira directly from Excel in a repeatable manner is handled well by this tool.

Hi Marco, welcome to the Community. This is a very often asked question here and I encourage you to use the Search bar above to gain more responses and options to what I have answer with below. The short answer is that, very unfortunately, you cannot do this OOTB. Specifically, as you have found, you will not get the…