Jack Brickey Expert

Hi G GG, welcome to the Community. First let me clarify that the Community is a user forum and we do not have access to your instance of Jira nor should we. So regarding your last point regarding contacting your Jira admin you would need to find out who that is in your company and contact them. Maybe they have a project…

This is not currently configurable.

Hi Myra, welcome to the Community. You simply need to create a new Kanban board using a saved filter that looks something like... project in (abc, def, xyz) Edit the filter to equate to you needs.

You need to add a Post function to the transition back to Doing from done to clear the Resolution field

So if you create a new issue in this project you are able to transition that from waiting for support to in progress but not if it was previously resolved? If in fact this is a shared workflow with the other project and the previous statement is true then I’m scratching my head. Can you check for any Conditions on this…

at one time I had heard that a reduced feature set for Roadmaps was coming to Standard but unsure if that is valid. Time will tell.

can you try another browser? If that fails then please check the accuracy of the URL.

Have you inspected the workflow? Can you share a screenshot of the workflow? When you are in Waiting for support what transition options do you have?

You used to be able to switch back to the old UI but believe those days are over at this point.

thanks Sue. Update us here if you find the cause. BTW, I just had a look at JAC and found this issue - JSWCLOUD-16794 which sounds familiar but unsure if it is the same issue or not. TBH, I'm surprised this issue is still open and listed as a Suggestion rather than a bug.

Hi Sue, that is odd. I have not updated mine in forever so unclear if some new regression has occurred. For this I think I would suggest reaching out to Atlassian Support. however, it might be interesting to ask a colleague to give it a go and see if they experience the same thing or not.

In Standard Jira you are limited to Epic -> Task/Story -> Sub-task. You can consider: Advanced Cloud, Structure or Portfolio.

here is a test I just was successful with. Note you cannot use "Project automation" you can only do this via "Automation".

Please note that the "Request form" you find under project settings > request type > edit is for the "Create" operation not the "view" operations. To have a field appear in the view screen it simply needs to a) be defined on the view screen and b) contain data. So in your test issue do you have something actually in the…

I don't have any experience with this TBH but found this thread that may be of interest to you - Generate-JIRA-Service-Desk-ticket-from-Exchange-Office365-Shared 

Demo-desk - you can delete the project altogether but you may not wish to do this. I would recommend simply limiting the people that have access to this. For example if you are the only agent/admin then you will be the only one to see the project. Location of Request Types - You can't customize this. How it displays is…

Hi Dawn, this is per project. this is why you find it in the Project settings under each project.

got it. I was confused by the use of form which is really associated to creating an issue. You are referring to the view issue screen. Here is an article that references the custom fields available in the portal view screen - list-of-supported-custom-fields-for-request-types-in-jira-service-desk-customer-portals 

I sort of get your goal but the Burnup is for active sprint analysis only. Not sure the best way to achieve your goal. Maybe using an Epic and leveraging Epic reports. Not sure.

Can you better explain this "rule". Ultimately you can only create a single request type for email requests. However, it might be possible to change the issuetype or request type using Automation after the issue is created.

Are you talking about adding the custom field to the Create form? that seems sort of odd to me since a value in Fix version would be after the fact. Or maybe you are wanting the customer to enter the version they are on where an issue was seen? Regardless, if you want a custom field to appear on the form: * make sure the…

* click on the Search bar * enter a JQL query (advanced) or click on Basic and build from the dropdown fields. Regardless of the method include ... AND fixversion = xxx ... ,along with any other relative conditions for your query of interest, where xxx is the version of interest. * Save the filter once you have it…

sure/maybe.... lets say you want to exclude issues create in the last 24h... AND createddate < startofday(-1d)

Burnup charts are for active work not backlog so I'm confused by your goal/request.

if you mean to capture issues created in the last 24h.... AND createdDate >= startOfDay(-24h)

that is certainly odd. could you share a screenshot of your edit where you enter a letter. Ideally a letter that is the first letter of one or more saved filters

this is a rather complex query and will require an addon like Scriptrunner or similar. Do you have such an addon?

Hi DS, welcome to the Community. This is correct. Fixversion is not a JSD field. You might consider creating a custom field and use automation to copy the value from Fixversion to your custom field and expose that.

Hi Amruta, welcome to the Communnity. The Community is largely made up of users like yourself. As such we do not have access to your instance. With that said let me see if I can assist you here. So "My open issues" is defined by the following: Assignee = currentuser() AND Resolution is empty. So one of the following is the…

Hi Kumar, welcome to the Community. * unfortunately Epic is the 'top-most' type level and you cannot go about that OOTB. You could consider Portfolio for Jira, Jira Align or Structure for Jira. I believe Cloud Premium has some notion of this via Roadmaps as well but I haven't personally played with it. * see answer to #1 *…