Jack Brickey Expert

you will do this w/in your workflow. Edit the workflow and find each of those transitions associated w/ these, click on them and then uncheck the expose in portal on the popup.

given your requirements I would suggest having these customers associated to different JSD projects. This is because you don't want Customer A creating tickets using a Request Type that is intended (workflow-B) for customer B.

Hi Vishal, you can create a free version and play with that before creating your company instance.

But you will still see the option in Standard but cannot invoke. 

Yes that is correct. 

Well Atlassian Support can do this but unfortunately you don’t have access to said support as you are on Free version. If you update to Standard at some point you can then request the change.

I suggest the following actions: * check the create screen to see if the Resolution is on that screen and remove it * edit your workflow such that if an issue is reopened the Resolution field is cleared. Use a post function to achieve this.

To be honest I’m unsure as I have not done this. However, easy enough to test it out. Create a test epic as desired, move and assess.

Hi Christine, you might wish to convert your findings to the actual answer on this post to assist others that might stumble upon this thread.

You might consider Automation. Here is a thread that discusses this - How-to-transition-a-newly-created-issue-from-backlog-to-board it mentions an automation bug but that appears to have been resolved. Can you give that a try? You may find that you wish to remove you NG rule and replace with an Automation rule altogether…

I’m not exactly sure the definition of a “product” admin but a trusted user can admin most everything except access the Administration site associated with your cloud instance where one admins users, billing, etc.

For Server there is an addon that might meet your needs - Better-excel-exporter-for-jira If you were on Cloud there is a very nice free Excel extension - jira-cloud-for-excel-official 

Hi Alison, you can add other users as Watchers. This can be done manually by clicking on the eye icon in the upper right on the view issue screen or using Automation or within the workflow Post Function.

Hi Hostitor, welcome to the Community. There are a number of threads on this in the Community. Here is one that might help - How-do-I-make-my-Portal-Request-forms-in-a-Jira-Service-Desk basically you go to Project settings > customer permissions and choose “anyone can...”

Hi Steve, welcome to the Community. So the JQL is malformed. Specifically you can’t use a time period, e.g. “24h” with time to resolution. Time to resolution is an SLA event so you can check for stopped, breached, running etc. you could consider creating an SLA to represent Your 24h assessment. For example, let’s say…

Well I don’t completely agre with you her TBH. Not that I need to of course. The underlying premise of NG is that they are islands. This supports the idea allowing anyone to create and admin a project. So as not to effect other project. I sure hope that NG doesn’t evolve into a near-classic model where anyone, regardless…

it should not if this is a Project specific automation but if it is Global it would I think.

Hi Rosa, can you look under project settings > people and find what role(s) you have listed? Is it possible that you are in a customer Organization?

but you would start from zero (mostly) on achievements. if that is important.

@Mikael Sandberg, yep that makes unfortunate sense. Can you imagine 10, 20, 50, 100 NG projects all w/ To Do, etc. YIKES! the trials and tribulations of NG. :-( NOTE: in my opinion there should be a separate issue from the one you offered. I think having duplicate statuses is much worse as I believe that 90% of NG projects…

for the benefit of others would you mind sharing the results here?

from what I can tell the automation should work but that depends on the details. I would suggest you try to simplify the rule just to get started. Try removing all but one condition, i.e. like this... when: issue transition from in progress to done if: severity_segnextgen is empty then: transition issue to in progress…

That is not how Kanban boards work in Jira at all. The board is a visual representation of the issue statuses and allows drag-and-drop transitions thru statuses. As you mentioned maybe there is a way to integrate your Jira project w/ Trello, dropping all issues into lists. I have never done this TBH so can't really offer…

unfortunately not. I wish there was as I would do this too. :-)

Alex, I see you accepted Patricia's answer but it is unclear how this was resolved. Did you get w/ Atlassian support? Did you get an answer?

I'm confused. If you need to work issues inside these 4-projects then you will be leveraging the workflows and statuses configured. You can certain create your own board for this but yes if you drag-and-drop issues between columns then the status will change that is how it works. I'm clearly missing something so maybe you…

agreed

Understood but I think my previous response still applies. If the agents that service each department are different then consider multiple projects. For example, I have three projects in my company: HR, IT, and Facilities. While I could have used a single projects I chose separate projects for two reasons: * different…

I think if you review the docs you will get your answers and beyond. If you look at the Permissions screen you will see there is a Manage Sprints permission so if the user does not have that permission they they cannot effect the sprint (start, stop, create, add, subtract). If they do not have Transition permissions they…

TBH, not really. I'm guessing what you are trying to do is to display one of your custom fields in Confluence and have it update in real-time? What comes to mind is to simply use the Jira filter macro in Confluence and set the display to be just the custom field. If this is not your goal I suggest you first scour the…