Jack Brickey Expert

some fields should be directly editable but I don't use server so not sure.

you can click the Edit button w/ the pencil.

Hi Ted, welcome to the Community. See if this article helps - jira-server-sizing-guide 

well, there really isn't an "agent" role. Agents are those individuals that you add thru the "invite team" link in the side bar and they will be given the necessary permissions. Service Desk Team is where my agents are listed. i don't know of recent changes but given this is a SAS solution it could be. is there a specific…

oh sorry. i thought you had an idea of a better method. :-) Maybe a suggestion made to Atlassian would be in order. With that said, for me anyway, this is a rare or occasional task at best so it wouldn't make the top of my long list.

yes. i know, that is an unreasonable suggestion in most cases. consider voting/watching - https://jira.atlassian.com/browse/JSDCLOUD-5878 consider too that this is not unique to Jira. I see the same issue discussed with the likes of Freshdesk, Zendesk, Spiceworks....

Hi @Jørgen Chr Hansen sorry for the delay in getting back. Before diving in I wanted to mention to keep replies w/in this answer to ensure the thread remains clean vs. using the "Suggest an Answer" button. Here is some info you should consider: * Request participants are customers not Agents. Request participants cannot be…

sorry for the delay in getting back to you. first i spoke incorrectly about the limit of users in Free. it is 10, my bad. Now, I'm a bit concerned that you removed the user as I have seen it problematic to add the same email back in. Can you go to advanced JQL search and enter the following - assignee = xxx where xxx is…

Unfortunately no. The only real solution is to not include the signature. If the signature contains an attachment you’re a service desk sees this as an attachment. It can’t distinguish between a signature image and some other image.

What would be a better method?

Hi Antonio, welcome to the community. are you listed as a Trusted user or site admin? Under user management?

Well you have to consider that a text field really doesn’t make sense in a pie chart. Imagine if you were to show a pie chart of a text field, you could have hundreds of slices of that pie just because of one variation in the text this recorded. Now in the filter results gadget displaying the text custom field is perfectly…

What exactly is your goal. Understanding that might help me come up with a reasonable solution for you.

Can you provide a screen shot of what you are seeing when you go to create a project?

here is fine but obfuscate any personal info.

I'm not sure what you are asking for here. are you asking to include a public comment that notifies all users/participants when a new Request participant is added? or something else.

text doesn't work well for gadgets

hi Elena, welcome to the community. it might be because of the custom field type possibly. that is, not all field types are applicable to a gadget. but maybe some other explanation. can you provide more info? gadget? field type? etc...

and include screenshot of the permission setting for each project illustrating where you are a member of the group/role that has manage sprint permission.

i would recommend using a dashboard if the user has access. there are a number of gadgets that do a good job of illustrating this. you couple the gadget with a filter that meets you requirements.

yep - you must have Manage Sprints permission for All projects in a scrum board.

Yes this indeed is a known limitation. I expect they will probably address it in time.

There are a few things that can be done on that screen. For example you can expose transitions on that screen that the customer can use to close an item cancel it escalated etc. i’m on sure what you mean by a home button. If you want the customer to be able to get back to the main screen they were already icon/links but…

Sorry I do not understand your question. Could you reword what you’re trying to accomplish here? 

Hi Leonor, welcome to the community. I’m unsure about tracking website traffic. However, you can visualize the number of issues by channel type. JQL supports request-channel-type function. This may also be available in some dashboard gadgets. example of JQL - request-channel-type = portal

I’m with Warren here. This is odd. Mine works as expected. I recommend you reach out to Atlassian support to have them login and take a look.

Absolutely! Good point. My answer is generic notifications. If everyone else is being notified and this is specific to the user making the changes then enable this feature. But, be careful what you ask for here. ;-)

My guess is that you have a multi project sprint. That is the scrum board that you are using is associated with multiple different projects. Is that possible?

Notifications are configured under Project settings > Notifications. They are not specific to a board. Check in the location I specified to ensure you are in a group or role that is configured to receive notifications. 

I will get back to this ASAP but likely tomorrow.