Jack Brickey Expert

i don't know about "best" but it is a way. There are variations of this I could come up with but all would involve Automation and somehow "flagging" the issues e.g. you could easily find them.

TBH I have never attempted to add an existing customer so unsure how it would be handled. That is, will it present an error or ignore the action or what. But you are saying that you added customers when the notification was on and they did not receive the email, correct? I would suggest retesting this using maybe a gmail…

So external vs, internal are really just defended by the Customers you have in the project. So you can easily add external customers to the current project. Now if you are actually wanting a different workflow that is defined by the external project template you can simply modify your current project workflow, however if…

With it enabled if you invite a new customer they should receive a notification. Note if the customer was added with a notification off email would not have been sent. Moreover the only way to notify them after you enable it would be to manually do so.

You enable/disable customer notifications under project settings > customer notifications.

Great work @Panagiotis , @Julian Governale , @Mikael SandbergI might suggest marking @Mikael Sandberg answer as the preferred here as it reads clean.

well you can prompt for reset of pwd on yourself. :-) you should be able to for others. now back to the issue at hand... is it possible that you are on premium and maybe these projects have been Archived or Trashed? I'm on Standard an unsure how that works or would appear in the Project screen.

excellent sleuth work @Mikael Sandberg this has to be the cause. I'm glad they closed this hole as it is a bad one IMO. you should move your reply and make it an answer so that it can be accepted.

one other request... could you expand your browser window so that the buttons at the top (attachment, create child, link...) expand to illustrate the details. I'm interested in what these are...

yes indeed. users can only have one email. the user ID is really the email so having two emails would equate to two users.

well i'm surely scratching my head. Again I have never seen sub-tasks under an epic displayed. I'm pinging other Community Leaders in hopes they have some experience and can chime in here. I can only guess that it is something new in your instance. Though you are saying now if you create a new Epic w/ stories that then…

if NG it will show as such in the bottom left and top right as below. Can you provide a full screenshot for the xxx-1 epic showing the sub-tasks? obfuscate any private info.

are you a site-admin or project admin? if project admin are you the project admin for those projects that do not have the ellipses?

note: it very well could be that you are on a new version of cloud as there are many different versions out there.

so I need to do a bit of research as I have never seen subtasks listed under the detailed view of an Epic. Let me ask... * are your two views above still present today? * assuming so are these two epics under the same project or different projects? if the same project is this classic or next-gen. if different is one…

I don't see this getting implemented TBH and the status of "Not being considered" reflects that. IMO this should be handled outside of Jira by setting up a forwarding rule if someone wants the notification going to two addresses.

sorry let me back up as I'm a bit confused. so you indicated that issue not in parent("issuetype=Bug") AND type != Bug was working for you prior to the new bug type and as such I was assumming that you were using some addon that supports "parent()" function as I it isn't there OOTB. Can you confirm that the initial query…

maybe this.... ("issuetype=Bug") AND type not in (Bug, "Bug - customer depending")

@Matthias Nickel does this not give you what you need? If not please explain your goals further. Please provide the filter you are using.

yep have heard good things about the addon but have not had the opportunity to use myself.

Hi Mark, welcome to the Community. Do you wish to remove this user as a customer of do you wish to add them to one of the Orgs? * remove customer - project settings > people, find the customer via search bar and click remove * add to org - click on the org you want and then add customer and enter their email. they will be…

Hi Barbara, welcome to the Community. OOTB you cannot configure this. The Marketplace has one cloud option listed - https://marketplace.atlassian.com/apps/1213103/surveys-for-jira-jira-customer-surveys?hosting=cloud&tab=overview 

You can set up a corn job in Jira to perform backups and a script to download to a remote storage. That is what we do.

Gui, the pages you show in you image are not a portal at all at least in the JSD sense. You cannot create the Atlassian Support look&feel using JSD. 

You might check addons. While I have no experience with these I found this one you might have a look at - color-workflow-actions the other option is to crack open the code and make changes. 

Please explain further. Unclear what ORG is.

The labels will not show if empty. There is a “more” expand link at the bottom of the right hand column. Check if that exposes Labels.

This is not configurable.

You could use the project category to capture the ‘status’ of the project but there would not be a workflow with transitions. You would simply manually set the category when the status changed.

If you are trying to find all issues in active sprints the this JQL should give you that - Sprint in openSprints() now keep in mind that if any of the issues in an active sprint were in previous sprints and unfinished in those now closed sprints they will still show in the opensprints() results.