Jack Brickey Expert

Correct. Now you could be a project admin but that only allows you to admin a specific project.

You want to keep the JSD ticket intact and create a linked issue in JSW project. Use JSD automation to update the JSD issue when the linked issue is resolved. There are a number of posts on how this is done in the Community. It is a bit different in server than cloud but the concept is the same. 

If you are a site admin... * click on the cog and select Billing then manage subscriptions. On this page you will see the number of users per product * if you can achieve #1 you are an admin

You would need to use your email server and creat a forwarding file from the team email to others. 

Before adding them go to project settings > customer notifications and disable the customer invite notification. 

Simply click on the org under Customers page and click Delete organization. 

I have not worked w/ Shared mailboxes but there are a number of threads out there on this. You might find this one of interest - Configure-Incoming-Mail-Handler-on-Jira-Data-Center-using-Shared 

the only OOTB offering is Project Category. I assume that will not meet your needs?

yep. .msg files are not viewable outside of the email client unfortunately. 

Hi Anna Marie, welcome to the Community. So "Acceptance Criteria" isn't a default field in Jira so either it is a custom field or maybe associated with an addon? If it is a custom field that is odd behavior and I have not seen this before and, w/o further info I would refer you to Atlassian Support. If it is a field…

i can't really weigh in on that TBH as I am but a user like yourself. However, I can say that I am frequently engaged w/ a number of PMs on product feedback sessions so my experience/opinion is they are listening. But I certainly understand/empathize with your feelings. :-( 

Yes you can easily add additional statuses. in your NG board simply click on the "+". Once created you can drag the columns to whatever order you want them in. Just realize that your right most column (regardless of the name) equates to the terminal Done state.

Those images were built using Confluence (server specifically I think). If a user is licensed to have access to Confluence they can login and see all of the capabilities it has to offer. However, JSD Customers are not licensed for access to Confluence but rather are given a limited 'portal' view of the resulting page. I…

Hi Beth, welcome to the Community. Your project is a Next-gen project which does not have traditional workflows. The workflow is simply governed by the board columns your create and you can move from any column (status) to any column (status).

Don't really disagree. Having a 'clone epic and all associated issues' would be nice. You might be interested in this open suggestion (JSWCLOUD-7721) where you can vote/watch and comment. It is a very old suggestion though. :-(

that was my second guess! maybe Epcot but there are a number of geo-domes around so...

Are you wanting to create an instance of Jira or is there an existing instance you wish to join? former go to this page latter contact the Admin for the current instance and request an account

Somewhere in the Crochet Islands? ;-) this is going to be tough!!!

Hi @Shane Witschen , yes I did but thanks for resurfacing this. A very recent post on this same issue (?) might help others that land here much more than my earlier target miss. Board-view-for-next-gen-project-showing-Your-board-has-too-many 

if the user is a customer w/o access to the site they will not have a Profile. Greyed out customers do not have profile.

Disclaimer: I don't use NG much and certainly not for this specific suggestion. While I know it will work for Classic I'm unsure if there are any NG - automation limitations that would preclude the solution or not. I would recommend you use Automation to create this 'template' and run it when you want. Specifically I would…

You need to ensure the Resolution is set on all issues moved to the "done" category.

So then you need to use Classic project, if you are not already, and edit the current workflow or create a new workflow. Then you need to ensure the transitions are created to align with your needs. You might find this article useful - what-are-jira-workflows 

Projects do not have statuses only issues do. Well, in fact with Cloud Premium there is sort of project statuses since you can Archive or Trash a project. So one could argue those are statuses. So given you are on Premium you do have that at your disposal.

Hi Tony, welcome to the Community. So how do you define "prematurely"? I would need that detail to suggest an answer I think. It might be that you want the issue to navigate thru some specific statuses before arriving at Done or it might be that you want some fields completed before moving to done or something else. 

Hi David, welcome to the Community. First I want to make it clear that this is a user Community so we really can't assist with a true bug which should be reported to Atlassian Support. With that said, what do you mean by "switch filters"? How are you switching filters exactly. For example, if I click on Filters in the menu…

@[deleted] , as you can see from the variations in the responses we really need more info to give you the best answer. If you simply want to ensure that your customers give you a clear view of what their issue is then you should stick with one project and leverage well formed Request types. Request type would be things…

Can you check the settings in the following Location - admin > user management > site access

Is the “team@email.com” listed as a customer. If you go to the email log (project settings > email requests > view logs) what error if any is provided.

Hi Jessica, welcome to the Community. It could be a number of things. I am wondering if there is some Automation at play here? The fact that in the detail view if you choose Dismiss transition and see the Done status until reloaded leads me to believe the transition occurs but something is undoing it. Can you first check…