Jack Brickey Expert

The only means of doing this is under admin > user management > groups. You can view members in the group or you could export users and groups and view in excel.

Hi @Jeremy Blough , one of two ways: * you monitor the email logs daily (?) for failures due to inactive users or * the Customer needs a secondary means of contacting you about not getting a response i wish the system could provide notification of failures, e.g. emails and there is a request for this.

But this would only work if the issues have not yet transitioned to done. If you have a lot of old open epics with done children then you would need to ferret out manually, I think, right?

A user can share a link to the issue but it will only be viewable if the user has Browse permissions. Get with the admin and have them check permissions. 

Is that Finn the Human from Adventure Time? 

So I think maybe you are saying you have added statuses to your workflow and now you want columns in the board. Maybe? So first are you on NG or Classic project? If NG you add columns by clicking the + symbol on the left. In Classic, if you have a configurable board then you click on the ellipses in the upper right and go…

without an addon, e.g. scriptrunner, you would need to run a query that includes all epics and export to excel where you could inspect more completely.

i'm not seeing this at all. can you provide your actual query here? Also, I would be interested if you created the query under Basic mode does it work and if so if you then click on "switch to JQL" how does it compare to the original.

BTW... you should use ">=" in the first created if you wish to include 7/1

try this... project = TRK AND created > 2020-07-01 and created <= 2020-09-30 AND "Issue Jurisdiction[Select List (multiple choices)]" = MiFID AND issuetype = "Client Assets"

Hi Anna, could you provide a screenshot of what you are referring to?

BTW, you cannot access the outgoing email logs, only the incoming. :-( also I assume this is a Classic JSD not Next-gen?

Hi Eugene, welcome to the Community. I thought I would jump in and see if I could help by providing some troubleshooting step I might try myself. * do you know if the problematic users are using the same email client? * do you happen to be using an email server that you have access to, e.g. O365 so that you could log into…

so i'm not following exactly as it seems we have migrated away from the original post a bit or maybe it is just more details. * With next-gen there are certainly transitions they are simply of type "All" where you can transition (drag and drop on board or selecting the status field in the detailed view). * Regarding "the…

So you might consider only setting the Resolution on the true ‘terminal’ statuses and not the intermediate done status. For example let’s say you have a two stage closure for an issue where the developer sets to Resolved and then it is left to the customer (creator) or QA to transition to the final done status of Closed.…

Correct. As set anyone from see.com can join without invitation so if you don’t want that the un-tick approve following domains. However, someone chose that I suspect so you might question that.

Ah another lover of Guinness possibly? Indeed it is!! stump us Liam.

To be clear Jira statuses fall into three “categories”: to do, in progress, done (grey, blue, green). You can even use “statuscategory” in JQL, e.g. statuscategory = done. So even if you have multiple done statuses (e.g. Done, Cancelled, Declined...) they would all show in the previous JQL. Regardless of how many…

Hi @Trena Norcia , I came across this email while working another post. Did this ever get resolved. If so can you capture the resolution here?

I may not be following you here. In NG the Backlog board is defined by the leftmost column in your sprint or Kanban board. So let’s say you have the following columns: To Do > In Progress > Done then all issues in To Do status appear in the Backlog board. If you creat a new issue it will be in To Do status initially and…

So how are you using two addresses when JSD only allows one per project. I assume you are forwarding each to the one address outside of Jira or maybe you are using and addon? im thinking you are going to need to capture the original “to” address within the subject or body of the email that JSD is processing. Then you…

The Resolution date is set when (if) the Resolution is set. Which is why you should always set Resolution when closing, or rather one of the reasons. Depending on you needs you could create a custom field to record the time to resolve issues and use a scripting or automation addon to calculate the difference between the…

Two ways to reach out: * Atlassian Support * Feedback link within the app - there are a few locations for this link but suggest clicking Your work where you will find in upper right

So then you are referring to a select list cascading field. The way it is working on Cloud is that when you use in JQL it lists out each combination separated by a hyphen. For example if I have T1 as states and T2 as cities the I would see... New York - Albany, New York - New York, New York - Syracuse, ... so I’m seeing…

You can’t link the two instances. At least not OOTB. There are addons like Backbone that you could look at to see if it meets you pr “linking” requirements.

Hi John, can you explain tier 1 and 2 here? Maybe an example?

If you were on Standard or Premium you could contact Atlassian Support and they could assist with this. However, as you are on Free plan this service isn’t available. One option you have is to start a new instance and move your issue over. Ugly solution...yes.

Ok so hopefully this is hard but someone can still figure it out. I visited here during a business trip many years ago and hope to return. If no one gets it within a couple days I can expose a bit more of the photo.

if you are seeing this behavior across multiple projects I really am unsure what to check next. I would refer you to Atlassian Support.

Hi Dennis, I have never been able to get this to work and I have done hours of searching and reading of articles including this one - search-syntax-for-text-fields . I have tried using boolean expressions etc. but not luck. While it likely exists somewhere I have yet to find any definitive word that say "you can't do that…