Jack Brickey Expert

Hmmm, could be. But it is a date field.

I have not played with it myself. I did find this thread that seems to indicate the need of the “#” - Format-Custom-Field-Date 

Backups are performed under admin > system > backup manager. The Restore is under “system” as well. If your admin is running regular backups then they would know if/when and where to access backups. yes you would need to re-tag. 😔

You cannot recover. You will have to recreate as you initially did. Arguably if you had done a very recent backup just before the delete mishap then you could restore from backup. But I suspect you would loose more than you would gain since any changes sine the last backup would be lost when restoring.

I can’t say how to do this but most certainly you can leverage the API to pull data. I don’t know anything about Kibana but maybe you can manage to integrate the two. Note that PBI connects to Jira cloud and will work with live data.

Have a look at this documentation - smart-values-date-and-time-functions . Focus on the {{[date].[dateformat]}}

That PF should be there by default. you could also consider setting up a unique Automation for this if you wish to notify a specific person or persons and include a custom notification.

I have not observed this. If you can reproduce this I suggest you try another browser. Then I would open a ticket withAtlassian Support .

You could connect a BI solution like Microsoft’s PowerBI or consider a Marketplace app e.g. Charts & Reports as one example. There is a good article on this app here - charts-and-reports-for-jira-servicedesk . There are other options out there I suspect so you may wish to check the Marketplace.

What is an “archived” sprint? I m only aware of active, future and closed. Active and Future will both show in the backlog while Completed will not.

So first let’s discuss JSD terms. Issue types are only seen by Agents while customers see Request Types. There is a N:1 relationship between RT:IT. Now if you wish to restrict which RT are presented to the customer and have some hidden them simply don’t assign the RT to a group. In the recent versions of JSD Cloud RTs are…

Assuming you have the right permissions - click on the search bar, at the bottom click on Boards, find you board, click on ellipses and choose delete.

You should have a look at Automation. Here is a post that seems similar and has an example. I’m sure you will need to adjust the automation but it should get moving in the right direction. I suspect there are other posts that will help as well so you may try the Search bar above.

so in fact I have learned that while Free instances don't have access to Atlassian Support you can and should reach out to the Customer Advocate support group. Plagerizing from another post here are the steps.... For other users that might have this same question, the best way for your regain control of this site is to…

Hi Jlk, are you talking about training in JSD? Have you considered reaching out to Atlassian Partners?

So I was just doing some testing in Chrome and then Safari and maybe seeing the same thing. TBH, I have never really noticed it before but the only way I see it is if I resize the window 'larger than necessary'. I don't usually have my browser at full screen so can't say when it started showing up. Let me ping some…

So this is either an odd bug or a browser issue. What browser are you using? Have you tried another browser? Have you seen what others are witnessing in your instance?

bingo. just say no to "shared emails". they will not work or rather they will give you problems. there are a number of posts in the Community on this if you care to search/read.

unfortunately w/ Free you don't have access to Atlassian Support. Was the individual that left the only one that had full admin access? This page talks about the process under normal situations - my-admin-left-the-company-how-do-i-gain-admin-access-to-atlassian-cloud-applications I will also reach out to my Atlassian…

can you check the email logs and see if it provides any clue? I'm not sure where this is in Server. In Cloud it is under project settings > email requests

There is no concept of start/end dates for Kanban columns. If you wanted you could create dates for issues but not columns. Unsure the use case for such. 

I’m unsure TBH. It might somehow be related to being on Free Jira but wouldn’t think so. I would reach out to the app’s support - https://redmoonsoftware.atlassian.net/servicedesk/customer/portal/1 

the issue is w/ Free you don't have access to Atlassian Support.

in Core there isn't the concept of Customers, only in JSD. All users in Core have licenses for access to the application.

a few things to consider.... * if you want the ability to reopen issues then edit the workflow to create the transition if it does not exist. * if you have the transition to reopen but it isn't allowing you to then there may be a Condition on the transition that is preventing that. Inspect the workflow transition…

i wouldn't use EMPTY since it might be that an issue was in a sprint (now closed) previously but then moved back to the backlog in which case the sprint field will have the old sprint (unless it was manually removed).

Hi Neha, I assume the rest of your post should read "Is there a way... to regain access." Now when you say you have lost access do you mean you can't log in or you don't recall the URL or you don't recall your password or what? Are others able to log in? Are you the only admin? If not have another admin check on your…

so you need to be able to create a filter that equates to your backlog. I can't tell you exactly what that filter would be from where I sit but here is something that may help.... Let's say you are using Scrum and let's say your backlog is defined by status of "To Do" and let's say your board's filter is simply defined as…

so one key difference between Jira Core (and JSW) from JSD is in how the users are licensed. With JSD you can have a couple of agents and then all the other users are customers. So in the case of your Sales team it might be that you would have all the Sales team members be free Customers. If you move the Sales project to a…

so having a user be both a customer AND and agent can cause issues. Is this your scenario? I suspect this is the cause but just my theory at this point.