Jack Brickey Expert

my only suggestion would be to try creating a completely new instance. Unsure what could have gone wrong based upon your post.

You will need to reach out to Atlassian Support?

In Server you will need an addon, e.g. Scriptrunner, automation for Jira, power scripts, etc.

There is not a cascading field type for NG as yet. You have the drop down type only.

What is under More drop down? Also ensure they have Transition Issues permissions.

Plan is part of Premium. Standard has basic roadmap that is enabled in the board settings on the board.

You enable roadmap on via board settings.

Hi @Gui Ávila , you can choose to use the same workflow between projects if you wish and in doing so the transitions would be shared. However if you have different workflows the transitions are unique.

please check the notification scheme in the JSW project(s). I suspect that you added him to a common group, e.g. Jira-users or whatever and that group happens to get notifications in multiple projects. To limit a user to a specific project only be sure they are not part of any group used within notifications.

one idea (not really pretty but should)... * Create a custom field called say "Parent-Issue" that is either none (default) or "Yes" * Create an automation rule: trigger on issue created, condition of JQL issuetype=sub-task, action - set the Parent-Issue" to Yes for the parent of the current issue * use JQL to color the…

also consider Atlassian University , documentation and of course the Community is a great resource for specific questions. :-)

likely you have an automation that is reopening the ticket so if you don't want that to happen disable this rule. Now to clean up those that have already reopened you will need to check your workflow (project settings > workflows) and ensure you have a transition from the current status to the Resolve status. Note - I…

I think what I would refer you to is this article - kanban-vs-scrum The main thing to consider is how does your team work today and are they interested in a new approach. Switching to Scrum as a top down decision likely will meet w/ some resistance at least and failure at worse. So I would pull in the entire team or at…

created date is the starting point. now end-point for TTFR depends on your definition. For example in one of my projects it is when a public comment is made but your definition could be different. Ultimately you will need to ensure you can reference the date at which "first response" occurred. You might have to consider…

Hi Marielle, welcome to the Community. So I need some more info to assist. Are you on Next-gen or Classic? I think maybe what you are asking is the following.... "I used to have all issues appearing on my Kanban board but then changed so that the issues in the leftmost column moved to a "backlog" page. How can I revert…

@Dan i think simply because of the author's word choices.

This is not currently possible. The following suggesting is open for this and you may wish to vote/watch - JRACLOUD-72263 

we have seen this before and you know I love it Mo!

just getting back to this. You need to use the startofday(-5d) as a Condition not as part of the schedule. I think...

sorry so you are wanting mouse-over pop up for the portal? AFAIK this is not supported. The help text will appear under the custom field. The same applies for w/in the app. You indicated that you have found references to being able to to this in the Community. Can you share an example?

I think what you want is managed here - project settings > request types > request form tab. Here you can edit the help text.

AFAIK Feature isn’t an OOTB issuetype but maybe that is a recent change. You can certainly create issuetypes but the fall into either task or subtask type. Jira has the following issuetype ‘categories’: Epic - story/task - subtask. 

I suspect that the system is not configured to allow you to add organizations. Can you request a site admin to check the following - admin > products > jira service desk > configuration > organization management.

You should consider using automation for this not post function.

If you look at the details for the user under user management what if any products are enabled for the user?

Hi @Vishwanath Yemula , welcome to the community. Unfortunately you cannot configure the portal in this way.

There are a lot of posts on this topic. This field and other SLA fields are not exported. They are calculated fields only. You can export and use excel to recalc if you wish.

You can use this to find all issues created in previous day ...AND createddate > startofday(-1) and createddate <= startofday() add to the rest of your filter, save and set up a subscription for daily report.

You would want to map product grooming to the backlog column - board settings > columns

I would point you to the documentation