Jack Brickey Expert

Hi @Aleena Umaiir , can you share a screenshot of where you are observing this?

Hi @Ruth Davidson , can you verify that the reporter is indeed a customer in the organization and that the Customer request type is set? Also, can you test that a newly created issue can be seen by all request participants following these steps: create from portal: * customer create issue via portal * customer views new…

Hi @Sudip Roy ,how are you defining "service catalog". In the article below, I think, Atlassian is defining it as a set of JSM projects that cover the various needs of your company (HR, IT, Facilities, etc.) or external customers. what-is-a-service-catalog 

Hi @DE- Operations Hub , in JSM requests by email are done with a dedicated email per project. You cannot use a single email across multiple projects. 

Hi @Anurag Chavan , question - how are "clients" defined? Are these individual Customers or is there some field defining a group of Customers? This will help secure the best answers here. Ultimately I think the answer is yes, you can achieve your goal and it would be accomplished using specific filters that isolate issues…

Hi @Rajakumaran Balashanmugam , I do not understand your ask here. Could you rephrase? What does "Member" refer to? Are you using the "Teams" feature? Maybe you are trying to use JQL to find all issues associated with members of a certain Team?

Hi @Иван Пермяков , I cannot answer this question and I suggest that you would need to reach out to Atlassian support for an official answer. With that said, I am intrigued by the need for such. Could you share your use case?

It would be great if someone could post the cause here.

Hi @Robbie Lambe , yes if you are using backlogs on your boards then new issues are generally displayed there. It all comes down to the initial status of newly created issues and where that status is mapped on your board. Generally they are mapped to the backlog.

Hi @Stephanie Wald , it seems that you may be using a Team Managed project? Regardless, the ability to "copy" issue types does not exist. You might consider providing feedback on your wants to Atlassian via the in app feedback link under your avatar.

Hi @Edgardo Ibarra , it appears that you are using custom emails. Is that correct? If so I would ask your IT to block unwanted emails. 

Hi @Dustin Kalishoek , options: * Addon app * consider exporting to excel and leverage the built in capabilities * connect your instance to PowerBI or similar

Somehow it seems that some issues were created in the future. Someone possibly messing with the time....or a bug. I am interested in this data point...

it makes no sense that you are seeing date to be on today. I would be interested in seeing what data is feeding that chart. If you click on the dots on the line beyond today and select view in navigator what is displayed?

Can you share the screenshot of the gadget configuration screen please?

I have not seen any such article in the Community. I will see if we can get some input.

Hi @Iryna Dumych , I am not sure exactly what your expectations are but that gadget does have a trend line that can be included. Maybe you have enabled but you are expecting something different?

Hi @Nenad Neshov , you cannot change that display natively.

If not please share what you do see.

@hh mm , you should see the following under the Confluence settings...

Lol... well you might try contacting support. I do wish it would not display under those circumstances.

Hi @Gerri Mills , it is quite new so unsure but I would start with the Deactivate steps mentioned here - create-and-customize-a-company-hub/#Deacttivate 

hi @Ran Wronsky , if I understand your end goal you want to notify the agent if they have not updated the customer within an hour. Is that a correct restatement of your goal? If so then I would not do this with an SLA, and in fact you cannot. Rather, II would use Automation. * create a custom date field and name it as…

Hi @hh mm , if you go to settings (cog in upper right) and in the sidebar search for import you should find Import confluence spaces.

LOL....how sad that I missed that this was tied to my article! thanks @Trudy P Claspill for the save.

Cool! Please accept the answer so it helps others in future searches.

Hi @Robert Smith , go to project settings > features and enable the features you desire.

I'm sure it is. Did you check the legacy Automation rules?

It may be thate there are Legacy Automation rules in place that run as the technician. Can you check project settings > automation > Legacy?

Hi @Bobby Darian , you mention "all" notifications. I want to be sure this is literally the case or not. If you were to add a comment to an issue does the notification show the other technician or yourself?