Jack Brickey Expert

To be clear, does the "all" tab show this precise chronological events * request participants added at create * request participants Removed by automation * request participants Added by reporter without any events between?

Hi @Juliana Vieira , Por favor, veja se você pode acessar esta URL- https://my.atlassian.com/products/index

Hi @Edgardo Ibarra , indeed the email subject is key. Ensure that the subject has the issue key and Sunnmary of the issue.

Hi @Dave Kellogg , there should be a checkbox in the Sprint created rule Details that you need to enable. Below is the text explaining the purpose. Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.

Hi @Michael Reznicek , can you look into the History tab to see if there is a clue?

Thanks for sharing. Yuck!🤮 

@Andrew B , it looks like that comment has a link to an external website. The Community has automation spam detection that will often catch this and remove. Given the rest of the content in the message and comparing to other posts, I expect that is what happened here.

Thanks @Darkstar . if you don't see any log then that tells me the emails are not arriving in the Jira email handler. It is possible that your exchange server is marking these as spam or something similar. I will check with your IT group if that is not you and check the exchange logs.

Hi @Darkstar , can you have a look at the email logs and assess what it is telling you? Feel free to share a Screenshot.

Hi @David Farrington , welcome to the community. Can you share exactly what you are seeing via a sweet shot? You should be able to click on the cog in the upper right corner and then select billing. Can you share what you see in that scenario?

Exactly. Not ideal for sure. If you go this route I would add an else ate the end that sends an email to the 'rule admin' to indicate 'no team found for assignee'. This will allow the admin to inspect and update the rule as needed.

Thanks @Jennifer Maurer , that is what I expected. The one obvious challenge here is keeping the rule up to date. If changes are made to one of the Teams the rule will need to change. Hopefully we will get a way to search for any team(s) that a user is in one day.

Hi @Selva Praveen Elango , interestingly enough, I was just commenting on a previous post related to your post here. How-do-I-configure-an-automation-rule-to-set-the-Teams-value the issue, I believe, is that we do not yet have the ability to use JQL to assess if the user in a user field is a member of a team or return the…

Hi @Roy , you can link issues (regardless of type) to each other using the link icon. I am not quite following on other questions. Feel free to restate.

@Bill Sheboy , as always, thanks for your expertise in Automation. I am missing the bit on how this works based on assignee though. I have a use case where I want to keep the Team field updated based on Assignee changing. @Jennifer Maurer , could you share your full automation so that I, and others can benefit? I suspect…

Hi @Martin Kabeláč , what are you using for email server? Exchange, google, etc. the email should be marked as read but not deleted. Do you find the email in deleted folder? Just curious what you want to do with the processed email too.

Hi @Michał Kowalewski_SolDevelo , thanks for sharing this option. You might want to add a vendor lozenge to your name as described here - Atlassian-Community-online-guidelines-Marketplace-Solution 

Hi @Fiona Brown , the following might work for you. create two workflow rules: * on Create add an edit fields rule to set the value of your field to an initial value, e.g. "empty" which equates to the field not yet being edited * on transition to Done create a rule that restricts the transition if that field equals "empty"…

the problem for me is there are so so many I wouldn't know where to begin! :-)

Hi @Shefali Tayade , if you are an admin try clicking on the "configure" button at the bottom of the list of fields. This will allow you to configure the layout.

You could enter billing info if you wish to opt into Confluence or you could reach out to Atlassian to request mor time to evaluate. Unsure if they provide that or not.

Hi @Jira Admin - Ram Sai Adusumelli , you might find this discussion useful - Cant-access-issue-history-through-changelog-in-Automation 

Hi @Jira Admin - Ram Sai Adusumelli , unfortunately you would need to manually inspect the history of each issue and change. Certainly update the automation conditions to ensure the error doesn't continue.

Hi @rodney.gidney , are you speaking about notifications that have been configured for your specific instance of Jira? If so you will want to reach out to your administrator.

Hi @Darryl Lee , the link doesn't seem to work,

Good input @Kasia Kowalewski . Thanks for sharing!

Hi @ramya goparaju , there isn't a default "test case" issue type. You could create such an Issuetype and define the various fields you need. However, you need to assess what your requirements are and determine if Jira can natively achieve them. You may need to consider an addon test management app.

Hi @Florin , there are similar posts in the Community. I did a quick search and here is one that I believe can help - How-to-automatically-link-issue-based-on-custom-field . There are others as well. If this does not get you to your solution please share an image of your rule and audit log so that we can drill into your…

Hi @Wouter Wisselink , welcome to the community! most of this is available but ultimately depends on your acceptance of the capabilities against your requirements. Here are my thoughts... * In JSM queues you can filter by the columns so if you include Reporter in the list then you will be able to achieve your goal.…

Ann, can you verify that the users that you are attempting to assign to are in fact members of the project and that they are in a role that can be assigned issues? I can be more specific if you tell me if you are in a Company or Team managed project (lower left corner).