Jack Brickey Expert

* Make a copy of your current workflow * make a screen to be used in your transition and include description field and any others you might want users to consider updating. I highly recommend requiring Resolution. * Edit the copied workflow in Inactive section under admin>issues>workflows * click on the transition desired…

Hi @jelmerjellema , welcome to the Community. Your assessment appears accurate. The issue here is that w/ NG projects and the fact that they are (currently anyway) self-contained. If you wish to reuse configurations from project to project you should use Classic projects where you can build and share: workflows,…

Gerry, No problem, glad to assist. you need to not copy my example but rather simply build your own. For example, I see you have your Epic Links using part of my epic link name, e.g. " - epic sum up". That is simply the name of my Epic in my test example. You need to go to each epic that you want to include and find the…

The workflow editor is still WIP. I played w/ this and found you cannot move the create transition. I even tried changing the current initial status from To Do category to In Progress to see if I could then move the transition to a new To Do status but no luck. There are a number of limitations where you can get into…

so there are fields that can be rearranged and those that cannot. You should be able to move those under Contexts that do not have a grey background. See example below. As you mouse over the fields you will receive a hand icon indicating ability to rearrange.

Hi Aaron, so if you go to Project settings > Request types and select a request you should be take to a screen where you can select agent view, request form or workflow statuses. The agent view allows you to modify the fields and order. Are you not seeing this?

If you are a site admin go to the admin section > user management > Jira service management and search for the customer their. 

Thanks. So I have never seen the ellipses in those screens but TBH I rarely use NG and if I do I never look at the reports. With that said, if the report displays a list of issues at the bottom then likely there is a “view in navigator” link and from there you can export. 

Can you share the link where you read this. I don’t understand the concept of exporting a report. I assume it will simply export the underlying issues which can be pulled using advanced search. 

If you are using Free plan there isn’t any trial. As long as you stay under the allowed user limit you will be fine. 

Sure that should be possible. You just need to distinguish subtask 2 so that it can be used as a condition for setting the assignee. For example, in your rule to create you could add a label to subtask 2 then check the subtasks as part of rule 2. 

Lol. Yes that captures my wife at Christmas. 😉 you will be on the road trip list. SUMMIT 2022!!!

Hi Reuben, welcome to the Community. Note I'm just a user like yourself so can't really answer why names/fonts/placement might have been chosen as they were. With that said, i'm unclear what you are referring to exactly. Maybe a screenshot with arrows? Ultimately maybe this input would be best served delivering via the…

love this tree and the whole animal theme!

If you are working with Classic projects custom fields can be associated to screens from various projects. If you are using Next-gen you cannot (yet).

for this you would need to leverage the APIs. you could build a query for items created since startofweek() and then using the API to get the results from the filter that would include the total number of items. Then leverage this to send email. I did a quick search in the Community and found this post that might help…

@Zoe Williams , have you or, for that matter, anyone heard back from Atlassian?

Beautiful tree @Kristján Geir Mathiesen . Iceland is on my bucket list for sure and when I go I will reach out for pointers. ;-) Here is our tree this year. It resides in my office so I get to see every day which is nice. My wife decorated for the most part this year. I think she wanted it to turn out just so. :-)

interesting find Bill and maybe it is. However, I don't see a "." in the images above. Regardless maybe worth reporting to Atlassian Support @Mariana Allen 

Have a look at this documentation and see if it helps. - set-up-a-knowledge-base-so-customers-can-serve-themselves 

consider reporting to Atlassian Support

take a look at Automation. trigger - issue transitioned condition - status = aaaa action - email

first I have to laugh at myself for using "bare" with me rather than "bear". Please, in fact, do not "bare" with me. LOL Now on the error message, I am stumped. I have never experienced this. It appears you are simply trying to "Release" everything in the Done column and everything looks ok. So either there is a bug or I'm…

@Vanderley Ramos de Lucena , you might wish to edit your post and remove your personal info given this is a public forum.

Thanks Gerry. So here is a test I just did. Note I did this on Scrum but should work for kanban too. Here is my filter below. You will want to ensure that you are using the epic name when using for the epic link w/in JQL. You will also need to ensure you are including Epics in the filter otherwise you will not be able to…

oooo...don't like that approach. this means the user ends up w/ two Atlassian accounts and other messiness.

i just wanted to add that you can create a sub-task specific workflow if you wanted to leverage PF. But it may be that automation is the better/simplier approach and will defer to John to work that to closure with you here. 

Anna, important to mention you work for vendor. But will add, that while I do not personally use the app I have heard very good things about it. ;-)

unmanaged? If these are Atlassian accounts each user must access and update via id.atlassian.com

Gerry, I'm getting a bit lost here. I don't understand the use of standardissuetypes() and subtaskissuetypes(). Sorry I expect it is me not paying close enough attention. I would like to go back and have you restate your precise goal as I am no longer sure. Can you state your something like this... I wish to create a board…