Jack Brickey Expert

do you have the necessary permissions? You will need "Delete all attachments" to remove attachments others have added or "Delete Own Attachments" for those you added to an issue. One other thing to understand/consider. Depending on whether you allow issues to be editable when closed, even with permissions you can't delete…

That is how it exports. If you want a different format you can use Excel/Sheets/Numbers to convert as desired. 

Hi @Fred Maamari , let me share some thoughts however, keep in mind that even though you have provided some good details it is difficult to provide an exact answer. Hope this helps... * 1 project per client is fine and has some advantages but also some disadvantages. If the workflows are going to be the same and the users…

can you share the automation rule screenshot? also, outside of the automation, are you able to verify that the two apps are indeed connecting and working correctly?

you might consider contacting a local Atlassian Partner too. They are often very experienced w/ upgrades.

You might find this article useful - estimate-an-issue . How estimation and time logging work depend on configuration but also how you use it. What I tend to due is to keep remaining time enabled and I focus on Estimation at the task level leaving sub-tasks un-estimated but I do my Time logging at the sub-task level.…

hi @Helenius Ville , it is hard to compare performance between the two as they are such different products and the hardware differences where installed. Obviously that doesn't help w/ your concerns. To the be of my knowledge, the underlying HW configuration is the same between the versions. Though I do expect the Free…

@[deleted] , if you want an OOTB solution consider the following. Granted it want be as glamorous as a purpose built app as suggested by @Gökçe Gürsel {Appfire} but it might do the trick for you. Use the existing Due date field to capture when an issue is due. Next, create filters and associate them to gadgets on a…

You mention organizations but later mention “we have a lot more customers than 250.” If you are indeed talking about organizations I have to wonder, given the 250 number, if you have hit a limit in the SW or maybe a bug. I would search the Community if you have not as yet for similar post and the reach out to Atlassian…

Ok so you have two Jira instances. Got it. I’m guessing that something is taking an abnormal amount of time to setup on the one instance. What I find odd is that it seems you have actually created a project in the instance. If you are the one that set it up you would be the site admin by default. I would reach out to…

You could use automation. However the rule might become cumbersome if it needs updating frequently. This would depend on how many clients/epics you have at any given time and how often they change. Here is how... trigger - issue created condition - whatever you need to ensure the appropriate issues are actioned action -…

Hi @Hanin Faqih , I assume by “workspaces” you mean projects? Further it seems you are stating that you are able to add an issuetype to on of the two projects but not the other. Is this correct? In the image above what is it that your are trying to convey? It doesn’t seem to related to adding issuetype. mare both projects…

Ah yes. Unfortunate that cannot be configured. 

which toolbar are you speaking of. There isn’t a way to freeze part of the screen. 

Consider creating a group that includes all customers based on the domain. You might need to export to excel and use the filter capabilities to find all users in the domain. Then use “membersof()” JQL function. 

On the surface all looks clean so I’m thinking bug. However, a bit of sleuth work might reveal something. Compare the history of an issue that stopped to one that did not and see if there is any clue. Short of that reach out to Atlassian Support. Many moons ago there was a similar bug. 

I don’t have any insight into when or even if shared custom fields would be presented in NG. 

Why can’t you simply create and save a filter that excludes issues with statuscategory() = done?

Hi Tony, you are in the wrong place for this. You need to open a Jira ticket within the company you are working with. This is a public help forum for Atlassian products. 

You simply need to ensure that the workflow for the one project isnt used in other projects. If it is the create a copy of the workflow, edit it in the inactive workflows and then associate the workflow with the project in question. 

Is it possible that these agents are also listed as customers in the project?

Can you check the workflow post function on the create transition?

I have never seen this error before TBH. I did a quick check in the docs but didn’t see anything. You might contact Atlassian Support. 

I would suggest talking to your admin to understand when one might use simply Story vs the custom Job Story. 

Have you reviewed the docs - embed-a-widget-onto-a-web-page ? basically when you embed the JS into your webpage then a ? Icon will appear in bottom right corner. 

Where have you been hearing this? My suspicion here is that this is simply a custom issuetype that has been created in your instance or possibly another instance. If so then the meaning needs to be stated by the one that created. Please share more info. 

Thanks for the response @blim . One obvious challenge that you will face here, and I’m sure it hasn’t escaped you and the rest of the team, is the automatic conversion of all existing Classic projects into the next-next-gen project. Without that the realization of a single project type (?) won’t be fully achievable. With…

Ok so how exactly is the user attempting to create s project? They should be able to simply click on Projects in the menu and Create project. Can they get that far? Assuming so please provide some screenshots of what occurs. 

Automation is native to Jira Cloud. 

Please verify that the users are in a group/role that has the necessary permissions - admin > system> global permissions > create next-gen projects