Jack Brickey Expert

Sorry my answer was not helpful. 

yes sorry. this would be a Kanban board then. @Lore Eargle, can you verify that all of the issues have the Resolution field set when moved to Closed? Could you post an image of the board where you are releasing or did you already perform the release. If so then go to the Releases page and find the recent release and select…

If the agent opens on behalf of then the agent MUST ensure that they not only change the Reporter to be the customer but also must set the Customer Request Type. If the agent uses the "Raise a request" method rather than "Create" method this will not be an issue. Now if the customer uses the email channel to create a…

are all issues in right most column? if you look at the sprint report it will show those not completed. any issues deemed incomplete will go to next sprint or backlog.

can you share details, screenshots. I can't really inspect if I am seeing similar w/o understanding more.

Ha, I eat Mexican food whenever I can. Of course the definition of Mexican food can vary from Taco Bell (oh hell no) to Tex Mex (yummy) to Interior Mexican (my favorite). I'm interested in knowing what Mexican food looks like for Icelandic folks. Send pics! :-)

Hi Robert, first consider voting watching this issue - JSDCLOUD-9230 second you can do this in the old issue view so consider switching back to edit and return. third, recommend to your client to use "raise a request" method of creating issues where they create via RT.

@Trevan Householder keep in mind that there are NG JSM projects.

I am planning for a change of scenery. I am fortunate in that we have a small beach cottage at our disposal and it has really helped breakup the cabin fever that is 2020. Just another cabin but still.... HAPPY NEW YEAR TO ALL!!! Cheers to a better year!

You create different screen schemes and associate issuetypes to one scheme or another (relationship is N:1 issuetype:screen scheme). Here is an example of where I have two screen schemes. Now with this I can go to layouts and see this...

@Jenny Galow , to be clear if you start typing in the provide input frame nothing appears? To be clear, whereas the Assignee field will offer options as soon as you click into the field, Watchers does not, you must begin typing. If you attempt every letter in the alphabet and nothing appears then this would be quite odd…

what is the status of the user? active or inactive? if inactive please reactivate them. also verify the email address is accurate.

yes that is the icon I referred to earlier.

I don't actually use SR (anymore) so can't give you a good example. However, here is one old post on this topic... Format-to-restrict-certain-values-of-single-select-drop-down you might search for others in the Community and also check the docs. Also, you might wish to consider Power Scripts which is another good tool to…

can you confirm that the desired RTs are in fact associated to the issuetype? In the image above your Issuetype is "Csutomer Request...", what RTs are associated to that issuetype?

Hi Alexey, indeed the layout/config between the two apps are different. I am guessing in time we will see them converge.

and this thread might be helpful. it explains that this info is provided as part of your specific training, i.e. it is dynamic - Question-about-Accessing-Atlassian-in-Cloudshare 

Hi Shoeb, welcome to the Community! Where is it that they cannot see this? I assume the Portal? Have you logged into the portal as a customer and observed this behavior. In short please confirm the claim and if possible share a screenshot of the same. Is it only certain customers or all customers. Is it one project or all…

you would need an app for that, e.g. scriptrunner. You might consider a different approach to get you part of the way there, e.g. differently issue types (L1, L2, L3) and restrict the ability to move based upon group permissions. In this case a L3 person would need to move the L1/2 issue into their queue. Further prevent…

Hi Rosana, this is a good question actually. I have never found a way to influence this default behavior but really have not focused much effort on it TBH. I simply ignore the default comment field that appears in my transition screens. I have seen where Server users have leveraged JS to accomplish this apparently but that…

Projects are visible on the portal only to those users defined as customers. So if your demo project has no customers then it will not be seen. 

Hi @antonio.franco , i am unable to follow the issue you are experiencing. I think you are having an issue with the limitation on the size provided for the Type field in the Portal. Unfortunately that cannot be changed for select field. I would consider shortening the values so that the are readable within the space. 

This is not possible at least OOTB and I am not immediately familiar with any addon app. Moreover I think a more appropriate approach would be to not restrict at the assignment of issues but rather at the transition based upon story points. So if you could find a way to determine the total in progress story points for a…

Check and see if you have any components for the project. If not, as a test add one and then see if you can close an issue. Also, if you don’t need/want the component field to be required at closure, check the workflow for a validator - field required and remove it. 

In the upper right is a cog/gear icon. If you cannot access then you don’t have the necessary site admin access. Is there someone else that does?

You should be able to go to admin> user management, locate the old user and deactivate their account. 

The other option is just to own it. Have the HR agent own closure with Payroll. 

Hi Justin, welcome to the Community. Well there is a bit of black magic (IMO) surrounding this. The key is that the reply needs to have the issuekey in the subject, at least generally, though I have witnessed an exception to this rule. Now, you mention that replies to Jira notifications are creating new issues. This really…

Hi Alex, so if Payroll does not use JSM at all (unfortunate) then I would simply close the issue with a resolution of your choosing and add a comment to the reporter to please contact Payroll. There is no reasonable way for HR in this case to monitor the closure between Payroll and the employee. Now with that said, given…

when you are trying to add them where and how are you doing so? What error do you receive? Did you check to ensure they are active now? Is the user a Customer (JSM portal only) or do they have an Atlassian ID account? Check under admin > user management and also under JSM in the same admin area.