Jack Brickey Expert

Agree. There is a way to do this so I don't feel that adding another way is high on my list of things to add. Just my $0.02.

Hi @Elitsa Velikova _Nemetschek Bulgaria_ , you may want add your company's identity to your name as explained here - Atlassian-Community-online-guidelines-Marketplace-Solution . That document explains how to obtain the partner lozenge as well.

Understood. You could also consider using Google sheets and the extension that allows you to schedule a JQL query and then set up a script to automatically send it to your customers. And then there is the add-on application consideration. oh and don't forget the APIs if you're so inclined you could script from something…

Hi @tulio_domingos , assuming you are an administrator you should be able to first click on your avatar send it to you and select manage columns. Note not the "manage columns you see as a button on your image here. Once you have selected the correct manage columns, you will be presented with a list of available fields that…

I think you are in the wrong place here. This forum is all about Atlassian products. It appears you have arrived here because the application you are using actually uses Atlassian service desk application to support the customers. 

Hi @Durga Solse , measuring "performance " is a tricky thing. First you need to define what "performance " means to you and your team. In Jira scrum the tool I use is the Velocity report accompanied by the retrospectives. Over many sprints the Velocity report will begin to illustrate the # of story points the team is…

Hi @ServiceDesk_horder_support , where are you adding this email? Have you verified the email actually works?

It is likely that you simply need to add " ... and sprint in opensprints()" to your filter if your goal is to only see the issues in the active sprint.

Hi @Mark Nesbit , welcome to the community. Please provide your filter so that I can inspect it. Also, a screen capture of the gadget where you use. The filter in the configuration view would be helpful. Basically, if you don't wanna see the entire project, then your filter needs to be defined such that that is not the…

Hi @Salvador Asensio Martinez , welcome to the community. There isn't sufficient information to assist here. Could you explain what "widget" you are referring to? Is this a dashboard that you're working on or something else? Are you using any third-party add-ons?

Hi @[deleted] , welcome to the community. Could you please share the audit log associated with the rule triggering? Another thing that you're going to need to consider here, after we get the basics working, is that an issue could be added to the epic after it has been created so I think you're gonna wanna trigger on the…

Hi @Colleen Gotling , are they using email to respond or the portal? If email are there any logs in project settings > email requests - logs? Is it happening in multiple projects? This may require Atlassian support to log in and assess. 

when I search in the Community here is the first one that turns up... Copy-Comment-to-linked-Issue-when-new-comment-is-added 

Ah, you are on free instance. John has flagged the post so hopefully someone can provide assistance.

Unfortunately, you cannot control the sequencing order of tasks the way you desire. One possible consideration, though, assuming that simple linking is not sufficient, is to create a custom number field and use automation to fill in the information that you desire. You have to play around with exactly the right approach…

Hi @Joaquin Tegtmeier , personally, I think it's like anything else new. Anytime you look to take on some new application there is a learning curve. I find confluence quite easy to use especially if you're just doing basic documentation. There is a ton of good documentation training, YouTube videos, etc. that can help you…

Hi @Natalia Carrera , you indeed need to insurer that you share the filter with the user, and also share the dashboard. Please see the image below for the location. The Viewer is required.

You might consider one of the following options: * turn off the issue created notification in Customer notifications and use Automation to send email to the customer. Trigger - issue created, conditions- as required to meet your use case, If/Else condition to check the time issue is created, action to send email in each…

Hi @Richard Schmid , welcome to the community. This has been replaced by "parent".

Hi @Temitayo Ajayi , did your org admin leave the company? If so you can reach out to Atlassian support for assistance - https://support.atlassian.com/contact/ if you can access the user management section (click on the cog/sprocket in upper right and see if User management is there for you) then you can search for users…

Hi @rustin.binger , welcome to the community. Just to clarify and get terminologies straight, I Think that you are saying you have two stories that you wish to link and the stories reside in different projects. Is that correct? Assuming so then your question is, can you include the comments from one story or task into the…

And if interested, Jira uses lexorank for ranking. Here is a good article I came across awhile back speaking to this - lexorank-jira-ranking-system-explained 

Hi @Andreas Kemper , basically ranking allows you to order issues in your backlog by relative importance with the other issues in the backlog. Here is an article explaining more - rank-an-issue 

Of course the agent could do this for the customer.

Hi @Berik Irgebayev , there are open suggestions for this that you may wish to watch/vote for. JSDCLOUD-826 Ability to export issues as a customer

My point was to creat the issue but exclude from your board until 30d later. You could do this as follows: * edit your board filter to exclude issues that have a label of "30d-later" * when the specific issue transitioned to done trigger a rule which will create the new issue an add a label of "30d-later". * create a…

Hi @apeksha chawan , welcome to the community. Who is making the updates when you are not receiving the notifications that you expect? If you are making those updates and you are the assignee, it is likely that you have it disabled in your profile to send you notifications of your own updates. This is a commonly desired…

Hi @Venkat Rohit Akurati , Not to my knowledge but I have not tried lately. The ticket remains unresolved as well. Unless Atlassian replaces their incoming mail handler I don't suspect they will support but that is just my opinion. Of course you could look into one of the third-party email handlers if that is an option.

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Ok so is everything else working in the project? Can you create, view issues? Also, there is a link in your image. What does is state and where does it take you?