Jack Brickey Expert

How is your Customer permissions configured?

Hi @Tiago Luiz Boaretto , I have not seen this. Can you access by going into the project settings > email requests?

Hi @Engineering , welcome to the community. The share with option is visible when viewing a given request in the portal only. The share with option is not available when creating an issue however. If you want to include a customer as an agent in the Issue view within the JSM application, you can add them to the Request…

@Bryanna Williams a, great news! If my instructions helped please consider accepting. If you resolved by other means please share here. Thanks!

Losing data can be frustrating for sure. This happened to me on a non-Jira scenario just yesterday. One thing to try is a solution dealing with the loss of web form data. As an example an extension like typio-form-recovery . This is just an example extension and there may be others. Disclaimer, I have not tested with Jira…

I think, now that we can have multiple help centers, the setting will be per help center, I.e. all portals on a given help center. I don't have multiple help centers to try as Free does not support.

This can help others...

Hi @Fuilares , I see what you are doing and it can be misleading. There are two "manage columns" to consider. There is one in the upper right of your Requests view which only changes for the current user. There is another under your avatar when viewing the Requests page. If you select the one under your avatar you will get…

I will attempt when I have access to my non-free account and report back. 

Note that this is a global change for all portals in the Help center.

Hi @Fuilares , see if the following article helps you - customize-the-columns-in-your-customers-requests-list 

It will not break anything. The only consideration here is that your customers now need to know not to use the old address.

Hi @Arturs Kalnins , thanks for sharing the automation. Indeed, that is pretty straightforward and appears to be working for you. Now as I understand it when a certain issue is moved to done status then do you want to create a new issue 30 days from that point, correct? The rest of my input is based on that assumption.…

Hi @Indigo Duenas , welcome to the community. It appears that the link you provided was in accurate so it has been removed so as not to confuse others and adhere to Community guidelines. You might want to check the documentation started here -use-the-virtual-agent-in-your-portal 

Feel free to report here Atlassian support.

If they have not opted into being notified they will not be. You might consider using automation and creating a group as previously discussed here - How-to-use-organization-members-as-email-recipients-automation . There is an improvement ticket mentioned in that post but don't believe it is yet implemented. There are addon…

Hi @EastOnline , 我已經尋求幫助了。

Hi @Robert Reichl , welcome to the community. I'm not sure I follow your used case here. However, I am wondering why you would not simply use the link feature to link the two issues.

hi @TheCoolestMalak , welcme to the community. Atlassian has some great free training content here - https://university.atlassian.com/student/catalog cheers!

Hi @Arturs Kalnins , It would help to see your current automation. Another question I have is how do we identify the "last" issue? Maybe you mean that after each ticket closes do you want a follow up ticket to be created? Finally, do you want the new ticket created exactly one month from when the "last" ticket was…

 How did I not know about these sites. 😳 you learn something new every day!

Hi @Pradeep , welcome to the community. Where are you seeing this Check access request link? Maybe share a screenshot? I suspect that link is meant for an administrator, not for a user. Where are you trying to access the page exactly? Are you able to get into confluence? If so, try using the search at the top right to find…

Hi @Niru V , personally, I would not use sub tasks, but rather separate tasks and link them as relating to the primary issue. The reason for this is that it may be that all of those activities may not be achievable within the same sprint. However, if that is not the case for you, and you're confident that everything can…

Hi @Inspire Digital , I would definitely suggest reaching out to Atlassian support on this issue. On the surface it seems to be a bug.

Hi @Bryanna Williams , where are you stuck exactly? These are the basic steps... * click on the Settings icon (sprocket) in upper right * select issues * in sidebar select custom field * click create and select the field type * you should be prompted to associate the field to one or more screens. This is where you are…

Yes it does. I was just testing that. I have always done bulk edit from the advanced search aka view all issues which has worked previously (pre-new experience).

Hi @Trudy P Claspill , I think that your study is accurate. I had seen this in the past. I feel like it is just something that has been overlooked or not a priority. It is pretty much useless as currently implemented. 😕 I did not find any support suggestions either. I think providing feedback is warranted here.

I did not see the created option when I looked @Kate Pawlak _Appsvio_ . I will have another look.

@Rahul Apte , I took a Quick Look and it does not appear so ...

Hi @Anurag Chavan , it appears you have accepted an answer from Gizem. Are you still looking for an answer here if so you should un-accept the current accepted answer. * Is it possible to generate a report that includes data from multiple clients within the same JSM project? You could use various Dashboard gadgets and…