Jack Brickey Expert

If your question is about licensed users versus non-licensed users then to answer that question in a user that will be assigned to an issue must be licensed. If your question is about how to integrate to a third-party application several options exist: APIs, web hook, email.

It is possible that they started rolling it out early. I would reach out to Atlassian support directly to inquire

I don’t understand your question. Do you mean “who” can edit the rule? That would be achieved by an admin. If global rule then only site admin. If project rule the project admin. 

Is this only associated with Watch/mentions? Are you receiving emails if an issue is assigned to you? Have you checked the notification scheme for the project(s)?

learning opportunity for me... I have never done a release across multiple projects where I set the version. Question - once you do this, if you go to the individual project’s release pages what release is shown and what issues are displayed. I assume that each project would have the same version displayed but the release…

Hi Rob, the only naggy alerts are associated with the Notification bell icon. You could leverage automation to send an email. You could consider marketplace options. 

I recommend you open a new question if my previous response isn’t helpful. 

What is your JQL query?

You posted in the wrong collection. I will move it. 

There is insufficient info to assist here. Please detail what is going on here. 

If neither the stories nor sub-tasks are appearing on the scrum board and you still can’t complete the I recommend having Atlassian Support log in and have a look. 

You can delete the board by going to the view all boards page. Find the board and click on the ellipses on the right.

IE has been EOLed and Atlassian no longer supports. 

What exactly is not exporting? You should be able to export all custom fields and system fields. if You have some addon (checklist) that dat may or may not export. Please explain what fields are not exporting.

I have never observed this behavior if neither was the cause. You mention the permissions have not changed but I would recommend you inspect the permission closely as well as the groups/roles the users are in. While the permissions may not have changed it is possible the groups or roles for the user has.

And you are sure the sub tasks sprint field is in fact clear? If you remove the sub tasks from the current sprint they should not show in the active sprint board and should not be blocking. Otherwise, I have to wonder if you have any addons that may be causing the conflict. Beyond the I would refer you to Atlassian…

JQL works on issues not projects so this isn’t possible. It would be nice to be able to find ‘idle’ projects. There may be addon options but I don’t have firsthand experience with any. I saw one called Project Labels and wonder if you could use to achieve your goal along with automation. Of course it would only work in the…

Yes. Sorry I missed that this is a single user. If this is a Customer there is no way to isolate a single customer AFAIK. If this is a Jira user they are notified according to the Notification schemes for each project. In this case ensure the one user never appears in any role or group used in any notification schemes.

Two possibilities that come to mind. Either it is a permissions issue where certain users do not have the permission to comment or the issue is closed when the user is trying to comment.

Can you clear the sprint field for the stories and sub tasks then check that the issues are in the backlog and retry?

That seems odd for sure as incomplete issues should move to next sprint of backlog. However, check to verify that the parents (stories) of the incomplete subt-tasks are not marked done/resolved. The story should remain open if the children are still incomplete.

Have a look at the field config under project settings > request types. Find your request type and edit fields. Here you should be able to make the desired field optional in the customer form

This is not configurable unfortunately. generally, your team will be working more from the active board not the backlog. Or at least most teams operate that way.

Ah. So their Atlassian account is disabled not their user account in this instance. Have them go to id.Atlassian.com and check there. I don’t recall offhand the process for reactivating an Atlassian account but will research a bit. 

Update.... I have heard back from Atlassian Support on my support request (JST-628326). Wrong or right, this is not seen as a bug. Note that this is counter to how it was viewed in the old view JSWCLOUD-18722. "discussed this with the internal team and the thing is that we generally don't advocate using Subtasks under…

If you want to send to individuals that do not have access to your Jira (non-users) then you should use Automation. Trigger - scheduled rule to run daily Conditions - what ever meets your needs Action - send email It is pretty straightforward to do but if you have questions when setting this up just let us know. Glad to…

This is available in cloud. I use it all the time. Have you loaded all gadgets?

agree w/ Daniel. If a customer can see projects that they should not have access to then simply put they are a customer of that project and need to be removed. Possibly this customer has been placed in an organization that is then added to various projects. 

screenshot of what you are seeing?

I was unable to access the video recording here but did so via my phone. I noted that this is a Next-gen project so my previous testing to see if I could reproduce was invalid. That said I just tried w/ NG and it works fine for me. I suggest checking on Andy's theory.