Jack Brickey Expert

Where are you looking? Can you go to admin> user management and find the user there and try to reactivate?

Ah, good theory Andy. I would have never thought of that. Let’s see if it pans out. 

Are others experiencing this behavior? Have you tested with another browser? If this persists contact Atlassian Support. 

yes. you can used the Advanced search page and build the filter that defines your backlog. for example maybe.... project = mynextgen and status = "to do" Once you have that you can use the excel/sheets icon to export. Alternatively, once you have the filter you want you can use the Excel/Sheets extension to perform the…

Hi Bob, I think you may already be aware of this document area but just in case - automate-your-jira-cloud-processes-and-workflows , what-are-smart-values For Regex pick your favorite website, here is one - Regular_Expressions 

Request types within a project are visible to all customers of that specific project. If you wanted different request types per customer organization then you might consider separate projects.

Hi Ricardo, This is an interesting scenario. So JSM doesn't really have this handled 'cleanly' IMO. Let me explain further and offer a solution (?). So you can set up a JSM project to be open, allowing anyone sending in an email to log an issue but it doesn't flag these in a manner that would then allow you to know to go…

I see. so, as expected, Atlassian is making provisions to accommodate these migrations. I think you would need to contact Atlassian Support to get an answer for this or simply try to add a user to your cloud instance first.

one more question (?)... does this person want every issue in a version to link to every other issue in the version, example.... Issues in version x.y: ABC-1, ABC-2, ABC-3 ABC-1 has links to: ABC-2, ABC-3 ABC-2 has links to: ABC-1, ABC-3 ABC-3 has links to: ABC-1, ABC-2 I'm unsure if this is doable but if it is I feel it…

Hi @Sofia Quintero , you could achieve this via automation in conjunction with a custom field (previous status). Actually two rules... Rule 1 - Record previous status Rule 2 - transition back to previous status on comment you might read this previous post - How-can-I-record-the-last-status if this option is not too…

@Muj Mumtaz , this does not sound correct. Are you still experiencing? Can you share details/screenshots?

Hi Cody, welcome to the Community. I have not observed this. First I don't know what "notes or acceptance criteria are". Maybe customer fields? However, for Comments as long as you save your edit then it should indeed save. Please note that for many custom fields you need to click outside of the field for the change to…

i would have thought the address on that would be what is used. Try going here - https://my.atlassian.com/product

go to admin > billing > billing deails

Free trials are limited to 10 users. Unless Atlassian provides some special terms for server migrations which they may. I would reach out to Atlassian Support regarding details of migration support or search the Atlassian Support site. 

All I can tell you is that the screenshots you have show for Approvers is empty of users. If you create a test issue today is anyone notified of the need for approval? I suspect not. 

I don’t understand “pulled into a ticket”. I don’t understand your goal. What problem are you trying to solve?

Jira doesn’t have fields associated with projects. Unsure how you would signify a project status. Maybe somehow assumed from number of issues completed vs open which isn’t a good indicator IMO. Regardless, this is not supported OOTB. The best I could recommend is to create a Dashboard that captures issue progress that…

I don’t know what you mean by “Confluence Portal” links. You can certainly create a link to a confluence page in a Jira issue simply by clicking on the link icon and selecting confluence. 

You have to set the project up to create the users when email is received if they are not already customer or you have to monitor the log, manually add them and then open the issue on their behalf. Once they are a customer future requests will be successful. 

What does the automation audit log tell you. It seems that it isn’t triggering? Could you remove the “for” edit issue and leave blank. 

Not a custom field but you can use card colors (Classic) on your boards. This is configured in Classic projects under board settings > card colors. 

You will need to consider Issue Security. Please review the docs and if you get stuck come back to the Community. - configure-issue-security-schemes 

The question I have is how did you get sub-tasks assigned to an epic in the first place? Cloud currently has a bug whereby you can make this error condition happen if you convert a story to a subtask and choose the epic as the parent but I doubt that is the cause here. By design subtasks cannot have an epic link so if it…

here is another post on this - How-to-Capture-Original-Reporter-Information-on-Forwarded-Emails I encourage you to search further in the Community as you may very well find some breadcrumbs.

yes this would have to be handled outside of JSM. ultimately the "from" that JSM sees is the reporter.

So JSM provides a single email channel. Are you saying you have some forwarding happening here where your support channels forward the incoming emails to the JSM email channel? If that is the case I would expect JSM to see the customer as the support-email address not the original from email address. Admittedly I have not…

@AlL-here, you might watch/vote one/all of these... JSDCLOUD-4770 JSDCLOUD-8625 JSDCLOUD-6383

I think you are looking for the Disable option NOT Delete. When you make changes to the available select list it will in fact impact what is there... * if you delete a value then any existing issue w/ that value will be cleared * if you rename a value then any existing issue w/ that value will change to the new name If you…

well that seem like something weird with your instance maybe. Can you try a different browser just for grins?