Jack Brickey Expert

No. You cannot mix order by on a single board. 

TBH, without understanding what was done I wouldn't know how to unwind it. If you made the changes you are in the best position unfortunately. With that said, here are some docs that may help if you have not already seen. Depending on how deep you are into this project you might just try to get back to basic permission and…

unless you simply created a new scheme and directly edited the active one there is no easy way to get back to the pre-edited version. :-(

note i did see this post under "Related Community content" in the sidebar of this page referencing Team Reports and it seems to be point to the need to ensure Time Tracking is added to the issue type(s) in Next-Gen. It is associated with Automated log work - Team reports app. Useful?

Hi Michal, welcome to the Community. I am not familiar with "team reports" TBH. Can you share a screenshot? Maybe this is an addon or something I just have not come across.

for 'shipped' you can always find release notes by clicking on the ? icon in upper right which takes you here - https://confluence.atlassian.com/cloud/blog For sure NG is getting a great deal of focus and it is the future. I think Atlassian has made that clear.

If you are convinced this is a JSM issue then please contact Atlassian Support as this would be a bug as you have described.

i wish they would disallow until they could support unconditionally. and i don't think they should allow renaming but rather allow adding a new issuetype of type Epic.

Hi Kyra, i'm not sure I understand. A dedicated link to what? Where are you accessing this link? Is it a URL or something else? You mention "to our general mailbox" is this a "mailto" link?

this tells me that the email is not getting to the JSM inbox. Can you check w/ your IT department (assuming you have such) and ask them to do a message trace? Somewhere the email is getting dropped.

And if you have any specific concerns I would contact the app vendor support directly.

Good so when you say they are not resolving what exactly do you mean? Are you trying to close the sprint and issue are moving to the next sprint or backlog, or are they not showing with strike through? If the later then it is because the Resolution is not set. Likely in the previous workflow the transition to the done…

Most certainly if this is a classic project. Alternatively, if you want to support multiple resolution values you can add a screen to the transition and a Validator that the Resolution is set.

Is this NG or Classic?

This is not possible.

When using Scrum board issues will be considered done if they are in the right most column. Any issues in other columns are not consider complete regardless of the status is actually in the done category (green). Also, you should be setting the Resolution when you move an issue into a final done status.

Here is a useful read from Devinti How-to-merge-Atlassian-software-instances-a-customer-case although not precisely your use case it has some good points that apply. here is an earlier post that discusses your use case - Merge-two-Jira-server-instances finally, you might wish to consider an Atlassian partner to guide you…

Are you setting the Resolution field when closing issues? If not please give that a try.

Are they putting GameStop stock in vending machines yet? 😂 I can’t remember the last time I hit up a vending machine but I am a fan of Cheez-It so that would be my go to.

One possibility is that automation is sending the second email. Another possibility is that you have an addon, e.g. JEMH that is sending a notification. I would closely inspect the emails for any differences. Maybe even temporarily change the standard create notification so you can verify if the source is the same.

I would first inspect your Automation section under project settings for a badly formed rule. Check the audit logs to see if you find where a rule was successful in creating the dup.

My question would be why. Why would you want/need to log lunch? Generally you log the time you work on issues not time you don’t work on them. Maybe if I understand your needs better I could offer an answer. Maybe you create a sub-task for lunch and log time on it?

I don’t understand what you mean. However I have never used Zendesk so that might explain my lack of understanding. Simply put Jira Software and JSM are separate products so if an agent in JSM wants to create an issue in a project in JSW they need access. Now you could handle this differently and notify someone in the JSW…

Customers don’t require an Atlassian account to create and view issues via the portal. They simply need to be added under the project > customers page. If the do have an Atlassian account already and are Listed as users under admin > user management you would still add them as customer under the desired project in the same…

The first thing I would try is another browser and/or clear cache on current browser.

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Generally what is done is that when an issue in JSM requires development’s attention then an issue is created in the appropriate JSW project and linked to the JSM issue. To be able to create an issue in the JSW project you must have create issue permissions. You would also want browse permissions as well. Finally you might…

The first thing I would check is the email logs - project settings > email requests > view logs. Look for the request being sent by her to see what the error is.

Parallel sprints are not yet supported in NG. Please watch this issue for updates - JSWCLOUD-17195 

i wonder about using the "Add value to audit log" action to help see where time is being spent. I use this for my debugging. Unsure but would home a timestamp could be leveraged.