Jack Brickey Expert

that is just weird. are you the site admin? do you have addons that might be adding this system field? You might need to contact Atlassian Support.

Hi Harry, this is incredibly interesting to me as I have spent a lot of time on the topic of email ticket creation vs. commenting. As a quick note it used to always be that for a comment to go into an existing ticket then the issue key needed to be in the subject. However, some recent testing illustrates some changes in…

what does the audit log tell you in each case? By the was an alternative to Automation for this is a Post function on the transition in the workflow. Assign to Current User - Assigns the issue to the current user if the current user has the 'Assignable User' permission.

i did verify that the system Flagged field worked for basic rule....

disclaimer: I have not use "flagged" in any automation as yet. looking at the log it seems to complain about multiple fields w/ the same name. I doubt, but could you verify that you don't have a custom field called Flagged that might be conflicting? In the meantime I will try to create a test rule and see what I can find.…

This is a must read for all new community members!

sure. when you go to copy the rule it asks which project to copy to.

Jimmy, thanks for putting this together. As you said there is a ton of content in the Community and it can be challenging to find things particularly those great nuggets of old. Articles like this help to resurface some of the goodness. Cheers!

So the extra tickets were caused by the Cc individuals responding the the initial email rather than a notification back from Jira which would include the ticked number in the subject. The Cc users would be added by the system to the Request participants IF you have sharing set up and the users exist as customers already or…

You may not have the necessary permissions. If you go to Channels and “open” the portal channel you should see a customize tab on the right side of portal. Clicking there should yield the following.

I am assuming that you find the current notification scheme options inadequate? Based on what you conveyed here you should be able to. If you can’t actually achieve your goals there then look to automation to send out emails. 

And if you just want to quickly know if you actually have Premium...do you see “Plans” in the menu bar?

I’m not sure I would hide issues permanently on a scrum board personally since the goal of a scrum process is to use the board to review the sprint daily and at the end to see what was completed. And completing the sprint considers all issues in the Done (far right) column as complete for report purposes. Maybe consider a…

Changing the URL requires Atlassian support assistance. Unfortunately as you are on the Free plan you do not have access to official support with Atlassian. 

i think this is just associated w/ the ap your are using, likely https://marketplace.atlassian.com/apps/1216863/jira-cloud-for-slack-official?hosting=cloud&tab=overview check w/ your admin to ensure it is up-to-date.

hmmm....are you sure you are on Cloud? Can you share a screenshot of your personal settings area? should look like below.

consider using two-dimensional filter. you can't get just the two open/closed categories but you could use Status or Resolution. If Status Category were an option you could boil it down to three - to do, in progress, done, but that option isn't available either.

can you check to ensure that you are not also listed as a customer? be sure to check any/all organizations as well. Also, check your junk/spam email. Finally, check with IT and ask them to perform a email search to see if the notification was received at the server.

so that article is about your personal settings but doesn't capture the whole picture on notifications. Here is a place to start to learn more - what-notifications-do-my-customers-and-service-desk-team-receive Based upon your answer to #3 - "none of my colleagues encountered any problems" we can conclude that it isn't a…

and if you are informed that you can't edit the active workflow (known limitations), then copy the workflow and go to admin > workflows > inactive and edit the copy. Once done go back to the project > project settings > workflows and Add workflow > existing workflow find your edited workflow and associate to the desired…

Again, I'm guessing you are in the new issue view and you really don't "need" to fix anything. The old issue will be going away very soon (March) so you need to get comfortable with the new view. With that said if you wish to disable the new issue view - click on your avatar > personal settings and scroll down to Jira Labs…

Hi Michela, could you share which articles you read that did not help? The reason I as is that when we are done here I would like be be able to provide feedback to Atlassian if their articles need some work. With that said here are my opening questions and pointers: * Q1: is this internal notifications or customer…

Hi @Joaquin Gutierrez , you have indicated you are on Cloud so you do not have a version like you would in Server/Data Center. If you are concerned with security issues I would direct you to this site - Atlassian Trust & Security 

Alex, let's keep the conversation in this single thread using Reply instead of Answer. So if you copy the current workflow, edit it to meet your needs and then come back to your project workflow area and click Add workflow > existing and find the new workflow then you will be prompted for which issuetype to apply to the…

Hi nutmix! Indeed Jira Cloud changes frequently and if you only use it from time to time this can be suddenly daunting to dive back in following a lot of changes. If you are looking for answers to specific questions using the new view then please let me know your specific needs. However, if you are looking for a solution…

ok so yes I think the issue is this... You have issues in the Done status but the Resolution is not set and you cannot set the resolution as they are non-editable in Done status. Is that correct? if so then two options: * if only a handful of issues and you are ok with reopening the issues then move them from Done to some…

so there isn't a means of exporting/importing individual projects. You can perform a backup of the instance and then restore elsewhere but expect that isn't desired here. Other options: * just export all issues from the project into CSV and use to import into new instance. * take screenshots of workflows, copy filters,…

but validators do not work for transitions executed via portal.

well that is interesting. it looks good and your columns even show that there should be 1 in To Do, 3 in Open and 1 In Progress which equates to the 5 total issue in the previous image. It doesn't appear there is any quick filter applied here but do check that. can you try assigning one or more to you and then click on…

it is the one called "Generic Event", should be the last one i think (?). If you never want some individuals to see a notification for any transition then you could exclude those users from the role/groups included here.