Jack Brickey Expert

yes that is why my last response conveyed that I misunderstood and you cannot get where you want OOTB. Look to Scriptrunner or other addon solution.

Nun, letztendlich hängt es von Ihrem Projekttyp ab (NG oder Klassiker, Software oder Geschäft). Können Sie also über die Ellipsen auf "Board-Einstellungen" zugreifen? Angenommen, Sie können ein Bild der Ansicht "Spalten" für Ihre Board-Einstellungen freigeben? Mein Deutsch ist übrigens nicht vorhanden, daher verwende ich…

there is not an OOTB solution for this.

thanks for the images. Yes you are on Classic. According to your filter you should see all open issues (resolution not set) and any where the resolution has been set less than 1wk prior. Now are you sure you have open issues? Check by clicking on the Open issues link in sidebar image 1. If you do please check board…

i would not suggest using automation to create an "age" of every issue. This will be an unnecessary performance hog IMO. Now if you just want to set it up as manual and run it on an issue by issue basis that would be fine but I don't see that very useful. Contemplate what you really need here and let's see if there is a…

Können Sie zu den Board-Einstellungen gehen und Spalten auswählen? Sehen Sie Backlog auf der linken Seite? Wenn ja, ziehen Sie den Status, der derzeit in der Kanban-Spalte ganz links angezeigt wird, in das Backlog.

Hi @achal khawale , could you please expand on your situation and goal. There just isn't sufficient info here to assist.

The notification isn’t directly coming from the automation itself. The notification is coming from the transition in combination with the notification scheme. The automation is causing a transition and that transition is firing a generic event post function which in turn results in the notification. So, the only way to…

So I assume you would create a single customer that has a Jira account and set that as the default? You would not want to use a JSM agent for default I think. I have not attempted this but should work and easy enough to test. Of course you want know who reported the issue unless it is buried in the email body but I guess…

If you are using legacy automation these rules should not count toward the limit. As I understand it legacy will disappear eventually so I would not rely on this long term. I believe that Atlassian will actually convert legacy rules to the new automation.

Basically a board is a visual representation of an issue query of the DB with some fancy features for working with those issues. So the reason that the issues are not showing is associated with what the filter. Now the answer here depends greatly on what flavor of project (Classic or Nex-gen template, software or business,…

Legacy rules should not be impacted by any limits unless they are triggered by an event that resulted from an Automation rule that was impacted by the limits. Consider using less global automation rules in favor of unlimited individual project rules.

The FV summary is not associated with issues directly and as JQL is all about querying fields associated with issues, your goal is not possible.

I don’t know of any manner of doing this in Jira. I assume by gantt you are using roadmaps or something else?

I do not believe a watcher gets notified when they are added to an issue. However they will when some updates the issue after they are added. Should be a simple test to verify. * Create issue * add watcher * make a comment * observe email notifications 

can you provide an image of exactly what you are experiencing?

So to find all issues where the agent has not yet responded in the required timeframe simply define your Queue as "time to first response = breached() ".

Once you added the user as a watcher what sort of update did you make. Just adding the user will not send a notification but assuming you have "Issue updated" set to include "All watchers" in your Notification scheme then when you next make an update on the issue then the email will be sent. Also, note that generally you…

i would do the following: * identify a colleague that gets notifications when you do not * go to admin > user management and find what groups/roles that person is in * check your user account and see which roles/groups you are in. how do they compare to #2 * check the project notification scheme and observe the…

when you say this "schema" what does that mean? Let me explain... Based upon your post I assume that there are more than this one client being served by this project. Correct? You mention you want a single issuetype to not start with Backlog but rather In Progress. Given you last comment are you saying that this one…

that is actually not the full story. those are your personal elections however, you need to take into consideration the project scheme - project settings > notifications. For example if the project settings does not include you in any/all notifications then your personal settings will not have any effect as they are…

they will need Browse permissions. Yes the eye is where you manage watchers. Once added then the user will receive notifications in accordance with the notification scheme for the project.

Hi Kate, there could be different reasons for this. It could simply be that someone has updated the notification scheme. I would start with this document - troubleshoot-notifications-in-jira 

Hi Alex, There are some questions I have around this that might alter my suggestion, like will the issuetype be used for other customers? Assuming so, I would suggest that you use automation to transition the issue from backlog to In Progress as follows... Trigger - Issue created Condition - client = xxx (now you need to…

have a look at using Automation. There is a call out action to Teams and you can construct the automation condition based upon assignee. if you get stuck LMK. I haven't done this myself but shouldn't be too difficult.

Hi Gabriel, that depends on how you define "been answered". Does that mean responded to the customer or does that mean resolved? Generally this is done via the underlying SLAs. For example Time to First Response (TTFR) and Time to Resolution (TTR). If not using SLAs then maybe this can be defined by the Statuses? Can you…

sorry...misunderstood your request. :-( i think you are going to need an addon e.g. Scriptrunner. this isn't possible OOTB.

cool. if you find a solution that works be sure to capture here. cheers!

Hi Andrea, first let me share the following resources that might assist you beyond my answer here. * what-is-a-jira-dashboard - here you will find a number of articles that help explain Dashboards and how to use. These are quite useful to illustrate to the team how they are doing. * use-jira-and-confluence-together I would…

I would consider simply using the created vs resolved dashboard gadget and the following filter project = itsd and assignee in membersof(itsd)