Jack Brickey Expert

You could create a custom field, e.g. reopen count, and use Automation to increment the value by 1 if issue transitions from done to to do. The exact details of your automation will depend on your workflow.

Manage Sprints. Also consider schedule issue for ranking.

Anonymous is what is used when importing if some action, like updateddate during import. I have never attempted to retain ranking during import. Jira uses Lexorank but am unsure if it is importable. Ultimately you may need to re-rank issues post import. 

I would think that you could map your import field to “request-channel-type”. If that option is not available then I would suggest importing in phases (email, portal, etc) and use bulk edit to change this.

unfortunately I do not. I was assuming components would come over but have not confirmed for myself and it seems at least for server it does not. :-(

got it. Yes you would need an addon to present a dropdown. 

Given your input this has me doing a bit of head scratching. It seems like you’ve checked everything that I would suggest. One question, doubtful, is a quick filter. Invariably something is filtering out bugs that are in the In Review status. Question, if you take a test bug that is in some status that is showing other…

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Thanks for keeping this thread updated @Humberto Gomes . This sure seems to be an ugly bug. 🤔

So it seems you are waning some dynamic filter solution. TBH, I’m trying to wrap my head around the concept. My first question would be where does the list come from? Would you manually create this and somehow associate to a field? In any event for sure nothing like that exists OOTB. Maybe something in the Marketplace but…

Thanks Lisa I couldn’t translate the image and you indicated “downloaded” so was unsure. In any event, can you translate the error message ? Ultimately you may need to contact Atlassian Support and if you do likely you will need to do so under the billing question option since you are not yet a customer and intend to be…

You should consider creating a project template and use that when creating a new project. Disclaimer, I am on Cloud and not sure if this is available on Server but expect it is. When I create a project I have the option to base the new project on an existing project. 

Is this Server solution? If so I have to wonder if this is because they have stopped selling Server for any new customers. https://www.atlassian.com/migration/faqs

Interesting. I have never run into this or at least never drilled down to understand that to be the case. However I don’t often move issues between project. I found this other thread - How-does-the-Created-vs-Resolved-Gadget-report-an-issue-that-has... . You will see that the accepted answer indicates the moved issues…

Yes it does. I use it for that purpose today. 

Hi Sydney, if you mean to say that you want public comments to be threaded, having the previous emails included then that is an open suggestion that is being worked on by Atlassian. It may be a bit before we see it though. If you need so,etching immediate consider an addon like JEMH.

If your Done stories are showing in the dashboard post-sprint closure then that is an error condition. If Done is the status that is in the right-most column of your board then when the “complete sprint” button is executed then the done issues should disappear from the backlog.

Has Support responded to your updates?

Hi Karol, you will need to edit the workflow and add a transition from any done status where you wish to be able to reopen to the desired in progress/to do status. When you do so you should add a Post Function to clear the Resolution assuming you are setting the Resolution when you are moving issue to a done status. If you…

This is why Agents should use “Raise a request” rather than Create button. You need to train the agents to either use the first method or if they insist on the second they need to ensure they change the Reporter and set the Customer Request Type.

If I understand your goal you are saying that you would like a new sub-task Issuetype but you want it called “sub-bug”. To do this got to admin>issues>issue types and create the new Issuetype choosing sub-task as type. Following that you will need to associate the Issuetype to a Issuetype scheme that is associated with the…

Got it. Maybe someone has come up with an idea but again I don’t see an option to detect the users location.

You can restrict the users that have permissions at the project level (project settings > permissions) or consider Issue Security 

Hi Doug, have you looked at the documentation on date functions for automation? date-and-time-functions . While quite powerful I don’t see how you could find the date/time based on initiator location unless you had a custom field that the initiator filled in at the time of transition, e.g. UTC-Offset would be useful.

if you have been added as a user then you should be able to successfully hit the URL and be prompted to log in. Check w/ the admin again to see what your status is as a user (admin > user management > search for your name).

so is this a new site that you have yet to be able to connect to or was it working and now not? As you are on Free account you won't have access to Atlassian Support.

Hi Nani, the DC piece is quite important and this is where my confusion lies as your post is associated w/ Cloud and in Cloud this is precisely how it works. Unfortunately I do not have any experience with DC but I do not believe that this is available based on past experience and understanding. I can refer you to the…

But you should be able to configure working days as Clark illustrates with his link.

Yes exactly. That reflects my point. Isn’t that your goal? Doesn’t that image represent what you want and what you have? Show me an image where you are not seeing the avatars but desire them.

Thanks! I’m not familiar with schedule-issues feature. Appears this is unique to server. I did do a quick search in the server docs - schedule-issues . I would think that you would configure the days to schedule under settings > schedule but can’t try myself.