Jack Brickey Expert

If you want to change the default for all actions. Consider changing jira.issue.actions.order under admin > system > general configuration > advanced settings 

Please inspect the History details and share here if unsure of the cause

Please provide a screenshot of where your board should be. Full screen, feel free to obfuscate any personal info. 

Hi Jeff, i'm not sure I am following. Queues in JSM belong to a specific project and each project has a specific email address for handling request by email so unsure what you mean by nickname here. In any event Queues are defined (display issues) based upon an underlying JQL so you would need to somehow get this nickname…

you might want to post a new question on this to get more eyes on it. i would first interrogate you board filter for anything like "...AND updated..."

you can reference the Sprint Review report and select the desired sprint. Also, look at the velocity report. You can click on the view in navigator and then sort by assignee if you want. Further you can consider creating a dashboard gadget that illustrates by assignee. For example create a filter for the sprint like sprint…

Based on your reply below I would then suggest using the built in Automation. It is quite straightforward. You will find this under project settings > automation. The basics are... Trigger - issue transitions conditions - status, field values, etc. action - add comment You will find documentation here…

Hi Shawn, are you looking for a solution that automatically adds a comment based upon a transition and conditions OR are you looking for a solution that allows a user to select from a drop down list of canned responses? If the former then consider Automation if the later you would need a addon app. You could also consider…

it might be that these issues have the resolution set? can you elaborate on "completed".

Things look a bit different than what I experience and trying to understand the source of that text. A bit confused by the breadcrumbs at the top where WFi Logistics appears twice. It seems you are in a sub-menu on the WFi Logistics portal? Can you check your project settings > portal settings and see what is under the…

Thanks for posting @Gabriele Cecco . One question, when you refer to "cancellation of the customer" are you referring to the customer actually disappearing from the Customer section or actual access? TBH, I do not use "Anyone on the web" for any of my projects so have not toyed with the settings. Having said that, I have…

Well if you have permission to write an article that would be cool and then paste the link here. If not just paste here would be welcome too! Cheers

See if this article helps you achieve you goal - migrate-between-next-gen-and-classic-projects 

i don't believe that is editable but to be sure can you please provide a more complete screen shot? i want to confirm where this text is located.

regarding working in Jira but not Confluence that is sort of what I suspected, though I do not have an answer for you as I have never experienced this. If others that have experienced this specific issue don't chime in I might suggest contacting Atlassian Support directly. If I think of something I will certainly post…

I searched a bit in the Community and found this post - Filter-Results-Macro-does-not-work-for-custom-fields that might be worth consuming. It refers to two open issues.

thanks for the clarification. I wonder if you would get the same results if you attempt in Jira dashboard?

if you are on Cloud you don't really have a version to consider. Any build info is not discernible by the user.

can you explain "Confluence filter results gadget"? Are you adding filter results w/in a Confluence page here or is this a Jira Dashboard?

is your filter literally all issues in your instance? is it just this one board throwing the error? I wonder if you could, for test purposes, restrict your filter a bit? For example edit the filter and maybe limit to two projects, e.g. projects in (abc, def) and ....

Hi Owen, unsure what might be the cause just yet. Could you please provide more info. To be clear, is this the "Filter Results" gadget you are using? Then you are able to edit the gadget and you find the field but if you add it to the displayed fields you are then unable to save the changes. Is this correct? Can you…

Ha, love it! That is an interesting automation rule. You should consider sharing the entire flow for future searchers.

Michael, sorry my response was not helpful. Can you share with the Community what you have so far? One thing you mentioned in the start of your question was referencing the due date but later you suggest the created date as the reference date. If you have a rule you have created that is falling short please share a…

you cannot add status categories. Given what you have stated you might consider creating a “sub-status” custom field that is a drop down single select. The question is do you need to have multiple custom fields or would a single one work. The other solution would be to make everything a status but that is messy IMO.

WYSIWYG where gadgets are concerned. If you feel you have explored all gadgets and still find them falling short then you might consider an addon app or simply using excel/sheets. However, if you could explain your exact goals maybe there is something within the existing offering that could work.

Hi Mua, as I mentioned to you in another post you really should consider help from an Atlassian Partner if you have that many questions and such a tight timeline. However, TBH, I’m doubtful that you could secure a partner and hit your April 8 date unless your immediate needs are reasonable. Still you best option possibly. 

Hi Michael, certainly it is possible to achieve this. I would create a rule that is of type Scheduled trigger. It would run daily and using an If/Else condition block compare the created date to now() and take action if it meets the # of days. You might reference these articles about automating and working with dates: *…

Hi @Mua Ly , If you have gone thru the docs and setup projects and still have so many questions, given the impending deadline of April 8th, you might be best served looking to an Atlassian Partner in your area to facilitate. The Community is a great place for Q&A but these are generally presented one question at a time. if…

Where does your "Done" status reside within the scrum board? When completing a sprint only those issues that are in the right-most column are consider truly done. Otherwise they will be moved to backlog/next sprint.

the import process is quite easy (few button clicks) once you have a saved template. The key is the reliability of the CSV format adhering to the template. Otherwise you can consider: * I have seen where others have used Bob Swift's CLI for doing this w/in the Community and I found this post that might be worth a look…