Jack Brickey Expert

@Ali Sanne , thank you for once again providing us with an excellent recap of our Community! I always enjoy reviewing the stats you collect and share. The continued YOY growth of our Community never ceases to amaze me an it is rewarding to be a part of such a great group of humans!!

Hi @Даниил , do you mean that you wanted your responses to the customer to include the public comment history (quoted/threaded messaging)? Or do you mean you need access to old emails? The former is a suggestion that is in progress of being developed and I suspect we will see this in a few months and certainly this year.…

Ah I see! 👍🏼

And the documentation is also worth a look - https://support.atlassian.com/jira-software-cloud/resources/

The app mentioned above works for Server only. You can export your users directly from the admin > user management > users page in Cloud and then filter on you gmail users.

Free version is free. This doesn’t say that Atlassian can’t stop providing a free version if they wanted to but I personally don’t see that happening. Ultimately I suspect many free user convert down the road so there is a value there. You don’t provide any payment info unless you convert to a paid plan.

Are you using a Kanban board? Does your team move the issue from To Do to In Progress or some other status? If so you could use - project = abc and status != “to do”.

Tom, sorry I missed that you were on Free. Did you try again after upgrading. I wouldn’t think that sharing filters require standard but not sure about that either. 

Seems odd for sure. I’m not where I can check mine at the moment. I might suggest contacting Atlassian Support. Might be some regression with recent update if you have been previously successful. 

Is this happening with other filters? Can you recreate the filter and try? Different browser maybe?

Did you use the “Add” button first?

The resolution being set moves the issue to the closed category as you have seen. I might suggest a custom field for this intermediate status. Just don’t call it resolution as that would creat confusion. 

If you are asking how to add a description to an issue type please go to admin (cog icon) > issues > issue types And find the issue you seek and click edit.

By register do you mean record the conversation or do you simply mean you wish to capture that the ticket was a result of a phone call? You could certainly have a custom field to indicate the source as a phone call. You could certainly capture the conversation in a comment or Description while on the call. As far as time…

Sure. You can use Bulk edit. Just construct a JQL to resolve to the issue you wish to transition to deploy. Then click on the ellipses to find the bulk edit as shown below. Be sure to click the tick box for sending the emails on the last screen. Note: I recommend constructing an Automation rule that can be run manually for…

“Last Modified”? Some field types cannot be added. Where you add fields is on the portal as an admin click on my request and the the ellipses.

Ah, sorry it seems you are asking to add the Label column into you bulk edit select screen? I thought you were asking about adding a label to a bunch of issues. You cannot change that screen. However, might I ask why you wish to do this? Maybe there is another way to achieve your ultimate goal.

You can provide Jira admin right under admin > user management > users. Find the user you are looking for click View details click add to group and find the desire admin group.

If you are talking about using the Bulk edit to add a Label to multiple issues at once you should be able to do that. If you select the tick box at the top of you image and click next you should then be able to add your label. 

I would start by looking at the email logs - project settings > email requests > view logs. It is possible you will see failures due to from address not being a customer unless you have the project as open to anyone.

Maybe use Labels? Or consider a custom field. 

You could add your support email as a Customer to the project and add that ‘customer’ as a Request Participant to every issue using Automation triggering on the Issue Created event.

Hi April, welcome to the Community. When you move an issue it should retain the original history and include history about the move too. You should see this under the history tab. Example below.

my instance does not yet allow me to sort so I cannot test this. I suspect that this is simply a matter of the behavior of Jira to hide some comments to conserve space (performance?). While it certainly makes sense when ordering by newest first (hide older), I can see that the vast majority of time the user would want to…

correct. you cannot configure that search window.

drag and drop is controlled by your workflow associated with your issuetype. Given that, I suspect that you have different workflows associated with your issuetypes. Where you can drag and drop between columns the workflow supports those actions but for the others "bug and security" the workflow does not. Assuming you are…

no admin capabilities are not part of the mobile solution at this time.

"quick search"? Please explain further. if you want to add a custom field to your JQL then something like this... AND "mycustomfield" = xxxxx

probably need more info here but let me start with this - add the following to your current filter... AND status = CLOSED

I suggest contacting Atlassian Support.