Jack Brickey Expert

The sidebar for a given project has an add item link which allows you to add a Shortcut. You might try that.

As I suspect that is not possible to customize.

I believe the answer is you cannot, however, I’m not exactly sure what your goal is. What do you mean by the navigation bar and adding a tab to it? Maybe a screenshot?

The error message is odd. And I wonder what your automation looks like. Could you share a screenshot? What I don’t understand in the error is you have a custom field that appears to be looking for a value that is less than 1433 minutes and at the same time greater than 1440 minutes which certainly doesn’t make sense.

Fundamentally it has to do with the relationship to each other. epics have stories and/or tasks as children stories and tasks can have sub-tasks epics often span multiple sprints and or releases of software. Whereas stories and tasks should always be done within a given sprint. Sub-tasks or simply a way of breaking a story…

That is precisely how organizations work. The customer to an organization it allows them to share issues among themselves but not with other customers in other organizations. I just need to be sure that you don’t have the same customer in multiple organizations where you don’t want them to be able to share issues. Try this…

That looks strangely familiar!

project = EXBA AND issuetype = Epic AND labels = ccc_health_assessment and labels = 2021_h1_planned ORDER BY cf[10009] DESC, cf[20963] DESC, created DESC

try this…. Project = abc and labels = string1 and labels = string2

Scrum boards can only be added directly to a software project. However you can set your profile as the location this will create a fully functional scrum board it just will be associated with your profile. To make it accessible from your project then you can use the add item link in the side bar and paste in the URL to…

the definition of JSM queues are limited to the associated project. You cannot define projects in the JQL of a queue. Queues cannot span multiple projects.

Hmmm, unsure. Have not seen this. Is this a filter you created? Can you simply create a new filter. For example simply perform a save as and enter new name.

Workflow tab? Can you share a screenshot? The status drop down generally shows both for JSM, for example…

To change the name pull up the filter in the advanced search and click on the details link at the top and then click on the permissions link in the modal pop up.

That is quite strange. Are you using the native OOTB email notifications or maybe an addon? Can you check project settings > customer notifications > request created

It will be difficult for the community to really assist with this. It might be that you have more than 10 users which should not be the case if you were truly not a free version. My suggestion would be to reach out to Atlassian via their support portal and select billing, payments and pricing as the topic.

We would need to better understand the details. Can you assess what is different between an issue that succeeds in one that fails? Are there differences in issue types, statuses, etc. if you take one of the ones that fails can you manually execute the change?

I have been able to create campaign boards for JSM projects.

What screen is this that you’re showing here? I’m not immediately familiar with it. However I know for sure that if I create a filter with results and I toggle on key it will show it in the correct order. So in my opinion it appears to be something unique with this screen.

You don’t need to be an admin but you do need to have permission to create a CMP. An an admin is required to give you those permissions.

Hey @Ollie Guan , is this true?? There is a TMP version of JSM projects. I’m confused by your response. isn’t the issue more likely he doesn’t have permission to create a CMP?

There are some YouTube videos that you might consider. Here’s one for example - Building an addon with Atlassian connect also this article(s) - getting-started-with-connect 

Hi James, can you ask one of the admin‘s (project or site) to check the permissions for any one of the projects you should have access to to ensure that indeed you do have access to the project.

I’d love a bit of tea with splash of milk please. ☕️🥛

Have you tested the connection? Start with this article and see if it helps - check-your-connection-to-troubleshoot-email-channel-issues also log into your email account and see if the emails are actually in the inbox. 

What triggers this automation rule? If you want to capture the comment if it is done by a customer at the time the comment is made then consider using the following if block in your conditions. 

I think the issue is order of defining and defined? Do you know if the opsbar properties works?

So the order in the drop down is associated with the underlying ID which is associated with order created. What follows is a bit dated and I have not attempted of late so you will need to test or await an answer from someone that has recently attempted. The following post will outline how you can reorder…

If you go to the detailed issue view try this…

That doesn’t make sense. Are the emails exactly the same?