Jack Brickey Expert

And if you can’t create a team manager project check with your admin to make sure he or she has enabled the ability to create those projects 

Precisely

Actually that’s not true. I just tested for a test TMP and I can add multiple versions. Please provide a screenshot of what you’re experiencing

Is this a team managed project or company managed project? I knew in my CMP projects I can do this just fine. I don’t use TMP but I am suspicious that it might be limited to a single fixVersion

But just a single user?

Indeed that query seems impossible to maintain 

If you’re asking about customer notifications where they will receive an email if the ticket is created or commented on then that is all managed under project settings, customer notifications. Note that is for CMP not TMP projects. 

I would have the admin check that you indeed have permission to those projects. 

My point was by using status category you’ll get three values: to do, in progress, done. The actual statuses underlying those status categories will not be displayed if you use status category as your display. In any event if this is not what you want and you’re looking to combine certain statuses into a single status that…

Sorry I don’t understand your question.

What about other users are they getting the same error? Have you attempted this on different browsers? Have you clicked on the status link in that error message to see if there’s any reported operational issues with your cloud?

Your filter can exclude those statuses so the count won’t include those.

That won’t be possible. What about displaying by status category?

Hmmm, to be honest I’m unsure about that. Have you tried that?

What gadget are you using? I don’t know of any way of combining statuses and presenting as a different status in a gadget. However you might be able to show something by status category but I’m sure if it meets your needs.

He will need some sort of automation or scripting add-on. Examples - automation for Jira or Scriptrunner

? But you don’t want to be a customer and an agent. That will cause notification issues. Is the issue that any email sent to the configured default email address not resulting in issues being created? If so is the email request fully configured i.e. is there a request type assigned to the email address?

You can only configure the display of cards on CMP SW kanban boards. Can you give an image screenshot of your kanban board? Do you have… In the upper right corner where you can do board settings?

Yes. Are you running into an issue doing so?

You can easily get a free cloud instance here -https://www.atlassian.com/software/jira/free 

Oh OK I see what you’re saying it’s another sub task that is associated with the same story

Hmmm , what defines a sibling of a sub task?

Is it possible you’re trying to move a TNP to a CMP? Personally I’ve never tried that so just a guess. The only other thing I would guess is permissions on the project which seems unlikely since you created the project.

To add to Liam’s input here in TMP issue types are created per project. So if you have bug in one TMP then you need to create a new bug issue type in another TMP. Issue types are not shared across projects in TMP. 

I don’t understand the usage of teams here. The point with Jira service management is that agents of a project have the ability to reply to customer if you don’t want individuals to have that ability then they need to not be agents for the project. They would need to be set up as ‘collaborators’ with browse/comment…

Yes basically you’re asking if any user can transition an issue. So as long as you allow other users to transition issues then they can certainly transition it out of “on hold“

Have you tried to use JQL e.g. updated >= date1 and updated < date2

You will need some form of automation or scripting addon. for example Scriptrunner or Automation for Jira. 

You need to check what roles/groups the user is in and remove them. A user’s access to projects is controlled by the permissions configuration. Check to ensure the user does not exist in roles or groups that have permissions to projects that are not associated with the dashboard.

Are you asking to find all issues assigned to you in the current Sprint? If so does the following accomplish your goal? project = abc and assignee = currentuser() and sprint in opensprints()