Jack Brickey Expert

Components shows in sidebar of CMP projects. However you will need project or Jira admin permissions to edit/add components.

Good deal! One thing to always be wary of is overly complex filters as they will ultimately “break”. Just as example… let’s say that you have these statuses: to do, in progress, in test, done, shipped and you wish to include all but shipped then… do this… project = abc and status != shipped not this… project = abc and…

Can you share your board filter?

Are you using TMP or CMP project? The former does not support Component field. 

Include the following in your board filter at the end… … order by created ASC I don’t understand the second question 

In the Free version you cannot. You might find this link useful - Adjusting-Data-Residency 

This is an appear to be a Jira issue. The link you provided to the previous issue I believe to be unrelated. I think this is something you’re gonna need your IT team to look at your PC. 

Does the group have browse permissions for all underlying projects associated with the dashboard filters?

I would consider using organizations within your JSM project. Set up your vendor as one organization and your customer as another. You won’t be able to share across organizations, given your requirement to keep the customer out of the loop, but you can create a linked issue (relates to) for the vendor communications. That…

This assumes you are using a CMP project. TMP does not yet provide for cascading custom field.

Free or cheap solution - look into an auto text expander app, e.g. autotext text expander, phrase express These solutions provide a very feature rich solution for a reasonable price and some free (but less feature rich). Marketplace app - canned-responses-pro-templates-for-jira I have not used this but am impressed by the…

Ok then yes likely a different project. Generally speaking I create a different project if one or more of the following is true: * different agents supporting the requests * Very different request types, e.g. IT and HR * Very different audience (customers)

Excellent thanks for the follow up! 

Never seen this group either and it has been >5yr now n cloud

It likely is not used. What I might suggest as a first step is to simply rename the field. This will allow you to search for it independent of the other duplicate name. Also if anyone is using the field they will get confused by the renaming and contact you or another ad man I would assume.

This is the oddest thing. I’m trying to wrap my head around it. I’ve always avoided trying to duplicate anything like custom fields but particularly statuses strikes me odd. It feels like this would create a lot of confusion internally. I guess it feels like a hack but then Atlassian specifically offers it as a…

So when you say you want a different portal what exactly does that mean? The reason I ask is that in Jira service management there is a Help Center which is the top level screen and then each project will present a portal on the Help Center. Which portals a customer sees is controlled by whether they are a customer of the…

Looking at your screenshot the first field is used on two screens and the second on 10. Is there overlap here? Are the first 2 screens referenced in the 10 or separate. I assume separate. What you may be able to do is simply add the 2 screens to the second field here then delete the first. Or maybe the projects associated…

Hi Bruno, welcome to the community. to be clear the community is an informal support forum primarily made up of users and Atlassian partners with a number of Atlassian team members also sprinkled in. With that out-of-the-way, there isn’t a sales organization within Atlassian. There are quite a few videos and articles on…

Do you by chance have any automated back ups that are taking place? if not I’m really unsure how to troubleshoot from here. You might need to reach out to Atlassian support to discuss this.

You appear to be using a TMP project. If so please see this document- enable-estimation 

It depends on your requirements and expectations. Again, generally one would build the form into the create screen. For example I have one project that has about 10 custom fields. These custom fields are added to the create screen, some required some optional. These custom fields along with the existing system fields…

Typically you will build the “form” into the Create screen itself. However if you want a form as an attachment then you would likely be looking at an addon. Note that Atlassian acquired Thinktilt the maker of Proforma so I suspect to see something integrated in the near future. However, it may only be in Premium.

Hi Laura, yes the Cloud version is most certainly different. It used to be closer to the server view but that changed quite awhile back. Unfortunately there is no way to change this. Note too that the any invalid transitions will not show in the list. That is, if you can’t transition from the current status to another…

Yes but your URL will be different for each of course, e.g. acme1.atlassian.net acme2.atlassian.net

Yes

Ok…so “I think” I know what is going on to explain my observations. when I did my test my TMP was public allowing anyone to have access to create, edit issues. This appears to override (?) the roles as it allowed me to assign an issue to a viewer. However, when I changed the project to Private and attempted to assign the…

Here is the pertinent article on permissions in TMP - TMP-permissions 

So this is a TMP project. I did a quick test and did not see that a Viewer changed to both Viewer and Member when I assigned them to an issue. However, I would not expect that you could even assign an issue to a user that is only a Viewer since a Viewer cannot own/work on issues. So it would seem reasonable to expect that…

Threaded comments is not supported out of the box. There is one add-on for cloud that you might want to have a look at. Note that I have no experience with this add-on, just offering it as a consideration - threaded-comments