Jack Brickey Expert

unfortunately there is no access to an outgoing email log in Jira Cloud.

hi @Siddharth Kumar , you don't add custom fields to TMP projects in that way. The custom fields under settings>Issues>Custom fields is for CMP. You add custom fields to TMP directly under the project > project settings > issue types.

The issue key is required to ensure that any replies are treated as comments in the issue rather than creating a new issue. I I am unaware of any means of removing the issue key.

Can you share a screenshot of what you are doing?

I don’t know of any means of doing this for the native canned responses.

Hi @Morgan Bouvet , welcome to the Community. Have you sent an email to the vendor? info@terrastruct.com I am not familiar with the app and unsure why it might fail.

Hi @Uliana , welcome to the community. When you say the support page opens up what exactly do you mean? Could you show a screenshot of this? Also how are you navigating to your dashboard? Are you using the dashboard menu drop down? Are you the owner of the dashboard if not please talk to the owner as they may have made…

Can you check the email logs for errors? Project settings > email requests > view logs

@Pathan Zubair Khan , when you add the action to edit issue you will be able to select which field you wish to edit. Begin typing in the field to see if your field is listed. Keep in mind the solution here deals with a known list of possible values. It does not dynamically extract the text from the description and insert…

No that is not possible. 

here is what i do... * hit <CR> to insert line where I want to place the image. This will give you a numbered light of course. * then place my cursor at the end of the previous line just above the new image * using the "forward" delete key it will remove the number or bullet on the image line and numbering is preserved…

One possible cause is a current degradation on some instances. In any event be sure that when you create a new project you are not using an old deleted projects key.

When you are creating a new project you aren't by chance using the capital project key are you? If possible please share screenshots of your attempt to create a new project from beginning to where your error is observed.

I don’t know of any solution for validating an email against he current customer list. I would suggest looking at the APIs for a possible solution.

Hi @[deleted] , welcome to the community. By default only admins will be able to create plans.please refer to this article - set-permissions-in-advanced-roadmaps you will need to contact an admin to change permissions.

JQL can’t get you there. If you happen to have Scriptrunner you could use the following previousSprint(board name/ID)

We are in lock step @Walter Buggenhout ! 😀

The Notification section under Project settings is for internal (licensed users). External Customer notifications is managed under Project settings > Customer notifications. You will note that you cannot use roles here. what is your goal with using roles? Maybe you could use Automation to achieve it?

Natively Jira does not provide a solution for time in status. Their are addon in the Marketplace for this you can consider.

you should reach out to Atlassian Support for this.

do you have a transition from Acknowledgement to Closed? Are there required fields that are not getting set by the rule? Does the Automation log give a clue?

It seems that you need to update your screen. Someone has made fields required but nit updated the create screen to provide these fields. Are you an admin? If not you need to reach out to them. If you are go into project settings > screens and add the necessary fields.

Hi Alessia, AFAIK natively cloning an Epic does not clone the underlying children. This open suggestion which seem to confirm that - JRACLOUD-77192 - When cloning an Epic, add the option to clone the linked Stories as well Regarding security questions I would refer you to Atlassian Trust 

hi @balieksieiev , welcome to the community. I am not sure I understand what you mean by toggle different pictures. Maybe you are thinking of a picture stack where are you could click it it will just rotate through or something similar? In any event I don't know of any way to achieve such in confluence.

Thanks, so again as stated above the customer should see it assuming the conditions are indeed met. I would recommend testing with another customer user such as your own personal email account. Maybe with some screenshots I could see something that would lead to an aha moment.

It is free for 10 or less users indefinitely.

Hi Magda, welcome to the community. Are you using a CMP or TMP project? Regardless, you should be able to put both done statuses into the last column. Example below for TMP

Another question for you Pete. Is this a CMP or TMP project?

Would it be possible to share some screenshots. Tried creating a test issue I'm behalf of a customer. Share of the screenshot of the issue and also the portal where the customer is not seeing said issue. Fundamentally as long as the agent sets the appropriate reporter on the issue and sets the request type then the…

I left the story part off as I was unsure if only stories was truly desired here. But for sure if that is the case include.