Jack Brickey Expert

Please try adding to the Edit screen. For Automation to edit the field it must be editable. 

Yes that is correct. 

Hi @Cyndi Chadwick , are you seeing this in multiple browsers? There is no way to disable/enable this behavior.

Hi @Syed Ahmed , are you still experiencing this issue? I was trying to re-create but was unsuccessful. If you found a solution could you please share your findings here?

Hi Carlos, I see this is posted under Confluence but it appears to be a question for Jira. More specifically it seems related to a test addon possibly? Can you confirm if this is the case and if so which addon?

Hi @Вадим Чеверноженко , welcome to the Community. Here is a good KB article that I would refer you to - how-to-merge-two-different-jira-cloud-applications-together 

Hi @Gaurav , have you seen this post?

Well while we are wishing…Free licenses for life and an ice cream sundae.

First to be clear there are two different types of users in JSM: Customers and agents. In this case I think we are dealing with a customer. Regardless no users will automatically go inactive Once they are created. An admin must disable them to make them inactive. It could be in your case that that customer attempting to…

Seems like a browser interop issue. Can you check another browser. If it works in Firefox/Chrome I suspect it will work in Edge with future updates.

You need to be a site or Org admin to do so. If you are click Cog/gear icon n upper right corner and select User management.

What do you mean by coming and going? Agents can, if configured to do so, add customers. The admin must verify the customer is active if there are issues. You can also make your project public if that is desired which allows anyone to create an issue. did you check to see if this particular customer was active or not?

Note that Proforma is being integrated into Jira which may serve to achieve your goal but unsure.

OOTB you can certainly create an issue from within Confluence by highlighting some text or using the Jira macro. However, there isn’t a means of creating a form in confluence that a user could use to create an issue, populating all appropriate fields. maybe there is an addon in the Marketplace but I’m aware of any ATM.

Hi @SharmilaJira , can you provide more details. Specifically can you show the JQL you’re using to add color banner to your cards and an example of one of the issues that should fall into that JQL category?

Likely. You could create a combined dashboard to illustrate cross TMP activities but not an epic across projects. And I don’t believe that Premium Advanced Roadmaps supports TMP (yet).

I don’t know of any way of achieving this without some caveat that you would run into.

To assess “effort” the user would need to log time spent. If you wish to measure “duration” an issue is in a status the maybe consider an addon like Time in Status.

the image indicates that the user is inactive. have you checked/corrected this? if you are using a custom email you can log into the account and find all emails from that user and mark those that failed as unread for reprocessing.

Ah, this is Gebsun's Recurring tasks addon. I recommend reaching out to them directly - https://gebsun.atlassian.net/servicedesk/customer/portal/ I would suspect that there's some recent update that has resulted in this issue. There may even bean update to the addon to address this. Your admin can assist here.

Hi Emma, is migrating to CMP projects and using Epics not an option? indeed TMP is siloed by design.

 @Shana , @John Funk What is the "recurring tasks page"? FWIW if you are directed here (Community) from the support site then either you are on a free instance or you are not the technical contact for your instance. If you are on standard than contact your site admin to see if they can assist.

can you, as an admin, still access the free instance? What do you see when attempting to do so? Assuming you can access the instance then I would do an export of the issues and simply import them into your other instance into a new or existing project. If you cannot access the instance you need to reach out to Atlassian…

I'm just going to revoke @John Funk 's access to JAC. ;-)

yep I only have the Forma version...still waiting on the Pro version! 

Thanks and I assume that the specific issue in fact has SP filled in? Is it remotely possible that you have a custom field named “story points”.

Hi @Richin Gupta , I would refer you to this article for official response to Log4j - https://community.atlassian.com/t5/Trust-Security-articles/Atlassian-s-Response-to-Log4j-CVE-2021-44228/ba-p/1886598 

Yes and in all fairness I really need to engage with Insights (hopefully to be rebranded soon BTW) to understand what all I could gain from it. 

I would love to see support for JSM customer profiles. These would include custom fields that could then be leveraged in the issues opened by the customers. For example: organization, contact info, Active/expired support contract, etc.

Ok so that is the estimation ’bubble’. Please check your board settings for how estimation is configured. If it is Time estimation then change to Story points if that is what you want there. Board settings > estimation