Jack Brickey Expert

Feel free to click "accept answer" if your questIon is resolved.

@michael_glenn_williams , hopefully the rest of this thread helps isolate the cause. However, it may be that your issue falls into the scenario discussed in this post. Angelica explains the issue and the solution - How-do-you-delete-issues-on-Jira-Free-plan 

@michael_glenn_williams , in the free plan all users or site Admins by default.

I have never seen anything like this for Confluence. I guess the question I have is what do you want this menu bar to do within the page? Is it simply like a table of contents that is arranged horizontally or something more elaborate?

Hi Tyler, Is this a active workflow? Can you try to make a copy and see if you can edit the inactive copy?

I suspect this is a custom field? Are you wanting to remove from the portal or the App create or both? portal - go to project settings > request types and edit your request type then simply remove the field app - go to project settings > screens and edit your screen and remove the field

I have one JSM team that is really stretching the limits when I compare to the rest of the bunch. My Drone team is heavily leveraging Automation and APIs to integrate with partners, customers and internal ERP system to track issues and stay aligned with our customer service orders. As a result we are not only seeing growth…

Hi @Sudhir Bhatia , You cannot get the TOC in the sidebar. What you can see in the sidebar is the page tree but not sections in a page.

Ah yes I see now. So as far as Atlassian to chain goes the best tool for the job is Jira Service Management in cooperation with Opsgenie. Now the link that you provided has a great deal of information. If you look towards the bottom of the page there is explore our resources. I am unsure exactly what you're looking for…

@Thomas Scheer , where are you seeing this reference?

AFAIK, this is not possible. They are sorted in the order that they are created. You could re-create all your SLAs in the order desired but I'm not sure that would be worth it. I also checked JAC for a suggestion but did not find anything.

This sure feels like a browser issue. It is not permissions based unless there is something unique installed on your server.

You are correct, the issue type description is not displayed on create screen. I checked JAC but did not find an open suggestion. You might want to use the feedback link to share your interest with Atlassian.

Here are some articles overview-of-permissions-in-team-managed-service-projects overview-of-jira-cloud-permissions 

Yes of course. The ability to access a project is controlled by Permissions. In TMP projects this is achieved under project settings > Access. In CMP you will go to project settings > permissions. Have a look at this and let me know if it makes sense.

Could you share your current automation? There are a number of posts on this in the Community. It should look something like this... trigger - issue transitioned condition - type = sub-task branch component - for parent condition - if sub-tasks status = done action - transition issue to done action - add comment "issue set…

If it isn't transitioning then it is likely in your workflow. Possible things to check: * condition restricting the transition * Validator requiring a field, etc. I do see your transition is "client approved" so wonder if indeed there is some approval set up. If so consider a separate transition specifically for bypassing…

I would suggest you have a look at these articles - how-do-customers-send-requests-by-email The process of setting this up and getting it to work really is relatively straightforward. I’m just wondering if you’ve got something configured odd here.

To be clear here you are using the email handler set up by JSM under project settings/email request correct? Assuming so are you using a custom email or the Atlassian provided email?

So I want to make sure that you are using the email handler within your JSM project. That is are you using a custom email or the default email that JSM provides under project settings > email requests?

Does a new ticket get created? If not please check the email logs - project settings > email requests > view logs. If you see a failure what is the failure?

Hi @Jacqueline Eddison , indeed that is exactly how it works. The key is that the client needs to respond to the email notification from Jira. More specifically the issuekey and Summary need to be in the subject of the reply. 

Yes my suggestion would be for them to create a new request.

no there isn't a means of doing that. I don't understand the ask though. Adding a field is different from creating a new request.

here is what I see...

Sorry, what is the "find help"? is that your custom field? I'm a bit lost here.

* Click on the search bar in the top menu and then select advanced issue search * in the next screen copier JQL that was in your quick filter and pasted in the advance issue search bar

hi @[deleted] , nothing to do with it being a trial. Can you please provide more info? I assume you are using a Company managed project project correct? Where do you have added the field to your screens and also what you see in the request form as far as available fields?

First don't run this every 5m as that is an unnecessary performance hit on your system. Rather run this daily. Second you are going to want a condition that checks the time it has been in the one status and when it meets the criteria then execute your action to resolve it. trigger - scheduled daily condition - JQL - Status…

Sure. Here is what I suggest... * create a dashboard and explore the various gadgets to determine which work best for you * create filters that will present the data you want to monitor, e.g. project in (a, b, c, d...) * associate the filters to your various gadgets now you may also want to create a Kanban board based on a…