Jack Brickey Expert

@KimiTomo Toda , This is an old post I'm wondering if you are still experiencing this or resolved it and can share the details here?

You could export your data to excel and produce a chart like this or consider one of the mini charting addon apps.

Please note if you are on the free tier then the community is your only available support option. However the community cannot achieve your goal.

Any such request needs to be made directly to Atlassian support. However I'm unsure that that is possible at this point. With that said please report back on what you find.

Hi @amirKing0 , it appears you may be referring to what the Statuspage product from Atlassian presents. 

Old post but cleaning things up. there are two recommendations here: * use the Resolution field and add "Do not complete" as an option to the Done status, or.... * use "Do not complete" as a status of type Done category and place this status in the right-most column along with Done

I realize this is a very old post but as I am trying to clean things up a bit in the community I thought I would respond in the event it might assist someone in the future. it is not possible to modify the units of time for your reports in Cloud

I think things are getting lost in translation a bit. Which of the following is true? * the email channel is one of abc1@gmail.com or abc2@gmail.com. That is, users send an email to one of these email addresses to create issues, or... * abc1@gmail.com or abc2@gmail.com represent Customers that are raising an issue via your…

@Sonal I think @Nic Brough -Adaptavist- is on the right path here. One thing I would be interested in here or at least what I would look at if I were you would be to interrogate the issues that are 'missing' from the backlog view. If you look at your burn down chart and reports and inspect every issue with it burn down…

@__ Jimi Wikman , what results if you simply paste that filter into Advanced issue search? If that works as expected please share images f your board similar to what @Alex Koxaras -Relational- presents here.

Try one of these depending on your actual goal... project = "PROJECT_NAME" AND component in ("COMPONENT_1", "COMPONENT_2") AND status not in (Queue, Blocked, "Closed/Lost", "Monitoring Adoption") or project = "PROJECT_NAME" AND component in ("COMPONENT_1") OR (component in ("COMPONENT_2") AND status not in (Queue, Blocked,…

Hi @Trevor Kozar , welcome to the community. So the example you provided above doesn't have any component of not in. Could you provide the example of the one that's not working? Below is an example of what should work. project = "PROJECT_NAME" AND status not in ("Data Collection", "Kick Off") in the above you should…

Duplicate post

Too, issues are assigned to individuals not groups. There are methods, e.g. the use of Teams or a custom field, to associate issues to groups.

So either you are on a free tier plan in which case the community is your source of support or because you are not listed as a technical contact you cannot open a ticket with Atlassian. If the latter is the case here then you simply need to contact your administrator so they can open a ticket.

Retention of pages? My personal experience is that we rarely remove old content. However if we choose to it's a fairly simple matter. We can archive it and delete it later if you like.

Have you tried this on a different browser? I wonder if it's browser dependent.

if that is the cause you will need to have the admin contact Atlassian support directly.

try {{Issue.reporterName}} The reporter returns the account ID which is a unique string of characters.

You will need to reach out to your administrator to assist you in this matter. It seems to be a simple issue where you are not part of the group or role that is configured to receive notifications in that project.

Well like others, I'm way too old to celebrate birthdays. However, we will always find family or friends to have a cookout or go out to dinner for fun and laughter.

If you use TMP it gets easier, just set up Access under project settings.

Hi @Andres Gandara , Assuming that we are talking about a CMP project then please do the following: * go to project settings and then notifications * for the specific notification events of interest inspect the roles/groups that are configured to receive notifications. For example check Issue assigned and look at the…

Hi Arun, So if you are using TMP project then you cannot as the custom field is not shared across the two projects. So this event you would have to create that field on the other project and manually add it. If you're using CMP project then you simply need to ensure that your custom field is shared with both projects. If…

The first one on the list offers - Automatic+backups+for+JIRA+Cloud 

Hi Ramesh, if you look just to the right on this page under related contact you will see a number of related posts on this matter. This is often discussed in the community and several posts have links to articles explaining the process.

Here would be my troubleshooting tips: * Try different browsers. * Try a different dashboard to see if it is unique to one dashboard. * Is it consistently repeatable? * Contact Atlassian Support to have them login in and have a look

I don't know of any definitive addon. You might reach out to https://www.help-desk-migration.com/help/ I worked them previously on a Freshdesk migration. Short of that consider using CSV import. While this can be messy it does work.depending on the situation you might consider a fresh start and only import open issues.

Hi @Lexie Westbrook , welcome to the community. This is such a broad ask is sort of difficult to answer. I will offer this article Confluence-best-practices . But that's just the tip of the iceberg in my opinion. It really comes down to how your organization likes to work. Here is another article that I found useful -…

Nice read @Mandy Ross . Thanks for sharing. With all of the recent events in the world my IT team is taking a deeper dive into security. We are all educating ourselves more completely and establishing new security measures. So I am consuming all I can.