Jack Brickey Expert

Hi @James Arbelaez , welcome to the community. Are you actually referring to Chat for Jira service management addon? I am not familiar with an addon for Jira by that name. In any event I would recommend that you reach out to the add-on support directly with this type of ask.

Well it depends on more info but here is an example... project = myproj and status = To Do and createddate <= startOfDay(-60) in the above: To Do - assumes this status reflects your backlog -60 - assumes 60d old means old, adjust to meet your needs

Hi Nicole, for sure this is a Task for Automation. In server you do not have this OOTB so you would need an addon. There are many solutions, e.g. Scriptrunner, Automation for Jira, Power Scripts, etc. You may have such an addon that you can leverage.

Hi @Aykan Inal , have you begun to set up the rule yet? please give it a go starting from what I have shared and adjust to meet your needs. Come back here when you get stuck. You can use a JQL for much of the conditions, e.g. request-channel-type = email and reporter in (abc1, abc2) I am confused by the following... mail…

Are you saying that when an issue from user ABC1 or ABC2 is created via the email channel then you want to take some action? If so what action are you wanting to take?

for the action you can use smart values to add the watcher. I believe it would be as below, but that needs to be tested and validated {{initiator.assignee}}

You cannot update the system Created date field. You could consider adding a new date field to capture when an issue was moved.

Oh, and if your goal is to add children to epic than simply add it as a task or story instead of a sub task.

Hi @Alice Altomonte Coop , welcome to the Community. The error message seems to explain what is going on here.... You can't add sub-tasks to epics. Sub-tasks are automaticallv associated with the same epic as their parent issues. It appears that the issue triggering this rule was epic. Subtasks are only associated with…

The Community's ability to assist with billing/CC issues is limited. With that said can you explain exactly where you were going to update your credit card information? Ultimately you may need to reach out to Atlassian support directly and select the billing option.

Hi @Aykan Inal , I'm sorry I'm not completely following you here. It seems that you are trying to create an automation rule, correct? Please note that there isn't a trigger specifically associated with an incoming email. The trigger can be done based on some update to a specific issue. Maybe you are asking for is something…

Glad to see it. Please note that @Joseph Chung Yin provided the details on where to change the intro message in his first post where you see the red arrow.

Oh and you can access this page by clicking into the search bar and selecting Advanced issue search.

Hi @Mia Grandin , you can export in the Advanced Issue Search page. You create a filter to capture the issues you want to export and then click on Excel or Sheets icon or Export link.

You may appreciate these articles: jira-service-management-cloud brand-your-portal 

@sgreene , you change "welcome to the new..." here - project settings > portal settings Regarding the links I believe you are speaking about Knowledge base articles. These links are driven by the articles in the Space(s) you setup under project settings > knowledge base. The links will be associated with the articles you…

Please reference this article- supported-browsers-for-atlassian-cloud-products 

Hi @Nick Urbanik , this is pretty new info. Per this post I would recommend contacting Atlassian Support.

I cannot provide verified feedback as I d not have a sandbox. However I would assume that configuration of permissions would be the same as for production. An the Org admin not confirm that? 

Sí, como dije anteriormente, sospecho que ha editado su flujo de trabajo, lo que rompe el tablero predeterminado que viene con cada proyecto empresarial. Por lo tanto, para resolver esto tendría que volver a su flujo de trabajo anterior o puede crear un nuevo tablero a partir de un filtro y establecer la ubicación de ese…

Here is one article you might want to peruse to familiarize yourself with workflow properties. But here is a basic introduction on how to do it: * go to project settings then workflows * find and edit the workflow is associated with the issue type you are trying to work with. I recommend editing in diagram mode. * If you…

Can you contact the organization admin of your primary instance? They should have the ability to set up the necessary permissions.

It seems that you are not the organization admin. Did the org admin leave the company w/o adding another org admin? Can you navigate here - admin.atlassian.com ? if not, and no other user has access you will need to reach out to Atlassian support for assistance.

The first thing to check is if you have a transition in the workflow between the current status to the DONE status. 

Based on what you have shared here I would recommend adding a custom date field and either use a Post Function on the workflow reopen transition(s) or use Automation to update the new field when the issue has reopened. Note, Post Function method is assuming you are using CMP project. Please let me know if this makes since…

@Salim Hammar , please post a new question with the necessary details.

一度に少しずつコピーして公開するページを再構築する以外に、ここで他に何を提案したらいいのかわかりません。奇妙なフォーマットのテキストや画像があるに違いないと思います。

Hi @sgreene , what has been shared between Joseph and me is what you get. The ability to configure the individual portals is limited. Obviously you can change the request type names and form fields along with help text under project settings > request types.

私はこのエラーを見たことがなく、これが発生する可能性のあるシナリオがわかりません。すべてのコンテンツをコピーして新しいページに配置できますか?

What is your question?