Jack Brickey Expert

I guess I need to see a video of this as it is working for me. I come back to what Nic initially asked. As long as you are trying to reorder subtasks within the context of it's parent then you should be able to do so. You cannot move a singular isolated subtask, for example. Meaning, if you have three subtasks two assigned…

Hi @Benjamin Peikes , first let me thank you for the very well documented process and problem statement here. It isn't often that we get this level of detail so kudos for that. I believe that this should be possible and I may take some time today to play with it and see if I can get something working. But here's my…

Hi @Alexey , trying to follow here. In looking at this it seems that the circled bit would be trying to add links that already exist? In other words it seems that "for linked issues" that exist in the trigger issue you are the trying to link the to the trigger issue. I may need to try this but before I do maybe you can…

And you are sure that this board is only associated with this one project or that this user has manage sprints permissions for each associated project?

Yep...my first guess would be restoring "non-free" situation into a free instance. But just a guess. why not just export/import the issues using CSV?

Did you chat with middle supplier?

So you simply wish to combine billing? Can you not simply use a single Credit card?

If you go to settings-issues and then issuetype schemes then find the scheme and click on ellipses and select Associate. In the next screen you can choose the project. 

You would need to reach out to Atlassian Support Billing to see if they can accommodate. 

Yes precisely. I liked what I saw with Backbone but was in a C2C scenario.

With an addon app yes. When I investigated this one of the obvious things that became a bit of a hurdle was the need to position this app on both instances. Wow this normally may not be an issue it wasn't my case as the other instance was a customer. Other than that you could consider some sort of automation and emails but…

Hi @saidivyareddy , welcome to the community. First I would recommend using the search in the community here there are quite a number of discussions in around this topic. I would offer the following article as something to review and see if it meets your needs. Please understand I have not done this myself so cannot attest…

Based on what you have conveyed here I would reach out to lucid chart support directly and report this and see if they are already aware or if they can have a look. It may be an update Confluence or lucid chart has resulted in an Interoperability issue. 

Try adding a "refetch data" action after the trigger pre-conditions.

Your use case is different. I suggest opening a new question for the community. With that said, very briefly, Automation will not work here as it occurs after the fact. You need a conditional Validator. For this you will need an addon app.

Please share the permissions details (screenshot) for this individual. Are others able to close sprint? BTW, there are a number of similar posts in the Community with "accepted" answers so you might review them as well.

One thought here...if you are using organizations what if you include the address you "don't" want added in a separate organization, let's call it "excludeMe". Note, I have not tried this.

Hi @joemallion , there isn't a means of controlling which CC addresses get added to RP. At least I have not seen such added as yet.

Hi @Jean Francois Gelinas , yes my offering would create two tasks in any newly created project and each task would have two sub tasks. Obviously those details can change. with that said, in reviewing your response here, I remain a little bit lost. I don't know what you mean by "global project". Also I'm unsure what…

Thanks! Can you have a look at project settings > board > custom filters?

@Tamanna Godara , thank you so much for this article of recognition. I'm quite humbled by the outreach especially from those who I have so much respect for in the Community. The Community continues to be a place I enjoy visiting, contributing to and a source of continued learning. thank you...thank you...thank you!

Hi @Jean Francois Gelinas , Can you assess the following example against your requirements?

Hi @Mohamed Samy , first off are you sure this is a TMP and not a CMP? It seems to be CMP. Now can you assess the filter that defines the board and share it here?

Hi @Dewi Yulita ,What type of project is this? My guess is that is this a JSM ITSM template but not 100% sure. While I am not seeing this in my sample projects I suspect it's related to the template you have chosen and as such it is not configurable to remove. Still I cannot say for sure because I cannot reproduce as yet.

Have you contacted the vendor support? That would certainly be my first step.

One idea... If you happen to use JSM you could create a KB space and make these individuals Customers. However they would need to access the article via the Portal.

Hi @Nahuel Sznajderhaus , I would start with the documentation if you have not already reviewed. Here is a link that might help get you started - create-a-template Beyond creating the template it really comes down to educating all of your users to take advantage of this template. There's nothing to prevent them from…

Hello @Jose Gregorio Mandique Chacin , Cualquier correo electrónico enviado a la dirección de correo electrónico especificada en su controlador de correo electrónico dará como resultado un nuevo ticket o un comentario a un ticket existente. Esto último ocurre cuando el asunto del correo electrónico incluye la clave del…

Hi @[deleted] , it is hard for me to assess what might be going on without actually seeing it. You should be able to simply uninstall the unused products. however it may be that some complexities exist if you had a Opsgenie and JSM separate and then later combine them. With that said I would suggest that you reach out to…

Hi @Jesus Jerez , I see. In this case I would consider creating a unique transition for reopen if possible as it would make it easier to recognize an issue reopening. That means you can't use the "All" transition into a status where you would want to "reopen" to. Does that make sense? Assuming you can take the above path…