Jack Brickey Expert

Thanks for sharing @Mattia Giol . Seems consistent with my understanding and good to see they value the idea changing the behavior enough to open a suggestion.

None that I am aware of at the moment other than following the best practice I mentioned. It is possible that Atlassian support may give you a different and better answer. If you do reach out to them and get a response it would be great if you were posted here.

While I do not see this as a browser specific issue, can you test with another browsers just to rule it out. I would certainly expect that hitting the backspace and return would do it. 😟

Hi @RAHUL INGLE , I note that you are on Server. I am using cloud so that will certainly be different. I don't have access to a server instance for testing.

Hi @Srujan kumar , I don't understand your last inquiry. To be clear, I do not work for Atlassian. I am simply a user of the products that contributes in the Community here. My previous response captures my recommendations. With that said, I would be very happy to assist further if you have a specific question.

You can retain comments and attachments however formatting would be lost. Regarding advice on the marketplace app I have listed one here that I have seen mentioned in the community but there are others. I cannot recommend any specific one as I have never used any personally. My recommendation though would be to peruse the…

Hi @Srujan kumar , that is good news and what I would have expected based on my understanding and experience. Regarding your feedback on how the tool should behave again I would refer you to Atlassian support for an official answer should that be desired. Basically it comes down to ensuring that the customer receives the…

Hi @Mattia Giol , when a user's account is suspended then any issue where the user is assigned will show as "deactivated" under their name in the detailed issue view. Why it shows as "unassigned" in AR is unknown by me. I think can you my have to ask Atlassian support why there is a different behavior. FWIW, I have a…

@Srujan kumar , Yes I agree the behavior may be different even though arguably it should not be. My suggestion was to test this out to verify if my theory was accurate. Now, let's assume that the method I suggested works as expected. Would that be the case, and you feel that it should not be different when using the create…

Hi @Gayo Primic , welcome to the community. If you are saying that you wish to move a project from one instance to another then I would suggest two options. * use the export/import CSV feature - This will give you complete control over what and how the import is achieved. You basically would set up a new project and the…

Based on your last screenshot you posted my guess is the Zen–53 is not in the Complete status. I am assuming that the Zen-53 is a link issue? For the sake of testing can you remove the issued link condition?

By the way, here is a quick solution I created just now. You can try it out and change as needed.

Hi @NANDHANA_VAZ , I just want to make sure that the linked issue condition is necessary. If you're simply wanting to close the parent when all subtasks are complete you certainly don't need to link the issue condition. However maybe that is something you desire? Otherwise can you please provide a screenshot of the audit…

Can you have the agent try using the "raise a request" or, if using ITSM project and you don't see "raise a request"in the sidebar, use the portal channel to create the request and choose the proper request type and set the reporter to the customer all during the create process. Following this process ensures that the…

I am unfamiliar with svc_jira_automation. Can you share a link to this app/addon? In any event you would need to review the documentation to figure out the solution.

@Trudy P Claspill , no worries at all here. We are all here to help each other. I got busy on other things yesterday. Very glad you were able to continue the efforts here and hopefully get this closed now.

So it seems that the issue occurs when the agent opens the ticket rather than the customer and adds the attachments at the time of creation. Correct? can you detail the steps the agent takes for opening the issue? Specifically... * Does the agent use the "Create" button or "Raise a request" link or some other method? *…

Sorry I missed this post @Andy - Urban Gorilla Boy also happy belated! August is birthday month in my house. All 4 of my family member's birthdays are in August. Each week we have a birthday. By the time we get to the last birthday we are tired of birthdays. My poor son. 😉 I like cake but not big on icings especially…

ah...i see...server w/ A4J using legacy automation which AFAIK cannot be copied only recreated. :-(

you likely do not have the necessary permissions. Can you click on the gear or sprocket icon in the upper right and see if you have System as an option? If not can you contact your site administrator?

Hi @assia.lemsyeh , you can go to global automation under your settings and select the current automation rule and click the… To the right then select copy and you'll be able to change the project and save.

Hi @Kako Kvantaliani , are you on cloud or server? The post is tagged as cloud but the fact you mentioned 8.20.6 seems to indicate Server. I only have access to Cloud so can't instruct definitively. What might be interesting to try is to use bulk edit to clear the field. If you don't know how to do this then simply go to…

Have you attempted to assess if it is specific attachments? Can you try different attachment types? Or some issues not having this problem or is it across all issues and projects? If this is an attachment your agent adds are you certain they added via a public comment?

If you click the "x" and then click outside of the field it should clear it.

It is possible with automation or scripting addons. Do you know if you have something like scriptrunner or automation for Jira or similar?

La imagen que compartí está simplemente en el sitio web de Atlassian. Nunca he visto el comportamiento que pareces estar experimentando. ¿Puedes reafirmar dónde/cómo estás agregando clientes que resultan en alcanzar este límite y experimentar la anomalía de sobreescritura? En última instancia, este puede ser un problema…

Esto es lo que muestra la documentación. ¿Tienes algún complemento que pueda estar causando este problema? Estoy seguro de que el comportamiento nunca sobrescribiría a un cliente. ¿Dónde estás añadiendo nuevos clientes? ¿Puedes proporcionar capturas de pantalla?

Eso es extraño. ¿Puedes decirme en qué nivel de producto (gratuito, estándar, premium) estás?

Hi @Kalpaj Kuber Parmaj , can you provide more details on your use case. I don't understand your request here.

Hola @Jacqueline Peralta , ¡Bienvenido a la comunidad! No hay un límite en el número de clientes, al menos no 250. ¿Ves algunos errores al añadir clientes?