Jack Brickey Expert

@Liron , excellent updates! Share my appreciation with all of the team.

Hey guys, thanks for each of your inputs here. I'll try to better explain the situation. Without giving away potential proprietary information I will try to explain with a hypothetical scenario. Background: Company ABC provides commercial refrigerators as a service. Company ABC maintains ownership and simply leases the…

Hi @Danno , I would recommend reaching out to Atlassian Support on this. Please keep us posted on your findings.

Can you check the Field configuration to see if the field is required on Create for the issue type associated with this Request type?

Hi @Stefanie Sullivan , I haven't given this a lot of thought as there hasn't been a need. However, I would play with Automation and a custom number field. Something like this... for the automation rule... trigger = sprint completed condition = for all issues not in done column category Action = increment the counter…

Hi @Alejandro Gayol Di Yorio , No estoy seguro de si te estoy siguiendo, pero parece que la captura de pantalla está ilustrando un JQL y en la consulta estás haciendo referencia a un campo llamado tableros, que es un menú desplegable. Suponiendo que lo que se muestra en el menú desplegable no está asociado con sus…

Hi @[deleted] , Welcome to the community. Adding attachments directly into emails is not supported. The following thread is rather updated, but I think still applies and has useful information that may help you. How-do-I-add-attachments-to-an-e-mail-with-Automation-for-JIRA One thing I would note regarding security is that…

I would need to play with the rule (and if I get some time today I will) but I would approach this way... update the parent date if empty or if it is > the date in the child issue that triggered the event using the following smartvalue context {{[date1].compareTo([date2])}} Compares date1 to date2, to find which date is…

hi @Thomas , see if this article helps - enable-child-issue-planning-for-kanban-teams-on-the-roadmap there is a great deal of related articles there that help explain the Roadmap for Free/Standard plans.

hi @Joao Menegueti , A lista de usuários disponíveis para mencionar deve ser associada aos usuários que têm permissões de navegação no projeto.

@Yesuratnam Maddu , I also wonder if your filter is what you want. I wonder if the scope of your goal is limited to the IOT_DS project. If so you need to add parentheses... project = IOT_DS AND ("Epic Link" = IOT_DS-2185 OR "Epic Name" ~ "Spring Window Fashion" OR issueFunction in subtasksOf("'Epic Link' = IOT_DS-2185"))…

Does the filter work if placed in the advanced issue search?

@Sandy Johnson , but this is cloud where re-indexing is automatic. @Robson, Stephanie , I responded in the other thread with different challenges. It might be worth opening a support ticket. I am interested in the solution so if you get an answer please add to post(s).

Hi @Stefanie Sullivan , is your question related to the topic of this post, I.e. how to report on sprint 'carry over' or are you asking specifically about reporting on closed sprints? The later is available in most default sprint reports where you can select the sprint of interest.

thanks for verifying. looks like OOTB it isn't possible.

Hi @Larry Zablonski , things have changed...you will now find this displayed in the bottom left corner as in the example below.

Ho @Don Hames , I thing the answer depends on the details. However, while you cannot have a rule directly invoke another you can do so via the triggers indirectly. For example... * Rule 1 triggers on transition and sets a value in a custom field (CF) * Rule 2 triggers on issue updated with a condition on the CF value The…

I don't know about the best way TBH. However, you can bulk create the customers using a CSV string of emails and copying/pasting into the Add customer dialog. I have seen others mention using the APIs as well. 

Hi @Jonathan Smith , Sorry but I don't really understand what you mean by "all of the same field information but in a different view.". Without understanding your exact needs it is difficult for me to recommend something. With that said, consider using the free Excel/Sheets extension to extract your desired data directly…

@melissa holliday , is this working for you or are you looking for something different?

To start here is a reference to Automation - set-up-rules-to-automate-repetitive-tasks There is a template rule in the library you might have a look at. An image is below...

hi @melissa holliday , I would create a filter for quick reference and be sure to "star" it so that it is pinned in your filter list. JQL ==> watcher = currentuser() and statuscategory != done you could use the filter in a dashboard if desired.

Hi Phil, yes this is possible. below is a quick example I created. Please note in my example all comments are concatenated into one comment in the new issue. However, you can replicate each comment individually. you can find out more here - {{issue.comments}} 

ok. so my issue is worse (?) as I cannot even add a label into the "Filter by label" field. :-( So I cannot test out whether the filter works.

ok so I guess by "letter" you mean "email"? Then you are saying that you need to manually choose the Assignee. Is that correct? By default the Assignee is "unassigned", however there are a number of ways to auto-assign an issue. For example you could set up Components and Component leads or you could set up automation rule…

i am assuming we are talking about page labels here and not something else.

but in @Robson, Stephanie images she seems to have been successful in adding the label. What she seems to be saying that the "Filter by label" is ignored in her search.

Sorry, I still dont understand. Your first image illustrates how the JSM email handler processes the email: * The email subject = Jira issue Summary field * The email body = Jira issue Description field * The email from address = the Jira issue Reporter field Your second image illustrates that when you cluck into the…

Hi @Robson, Stephanie , I am intrigued by this post and wanted to test it out. However, I'm stuck just getting started. I cannot seem to enter the label into the Filter by label. I added a label to one of my pages and then added the Live Search macro into my space page. When I attempt to add the label into the search…

Hi @Serhii Ovchynnik , What do you mean by "sending a letter" and what is the "task executor". The customer that sends an email to your email handler will be the Reporter.