Jack Brickey Expert

@Jonathan Smith , What would management want to see? How about a weekly filter subscription? 

Hi @Maeneth , you could add a Field required validator using Attachment field. You will need to create a transition screen with the Attachment field exposed and associate the screen to the desired transition. Please note that this will not work for Customers so you should not expose the transition with this validator on…

Hi @S Sheikh , I wonder if the following could work? I have not tested your specific scenario. * create a filter called "test filter" and save using "Found in" !~ "Rel ABC *HF*" * Enter this JQL - "Found in" ~ "Rel ABC*" and filter = "test filter" again this is just an idea to play with...

You might have a look at Backbone. I don't have personal experience with it though.

Hi @Don Hames , How are you dealing with giving the epic a name in your automation? Are you somehow using smart values. Understanding this will help define the best course of action for your automation rule. If you have a rule that you have created as a starting point please share via a screenshot.

hi @Akhand Pratap Singh , yes and in fact their are quite a few posts discussing this in the community. Often what folks are looking for is a way of summing up the original estimate in subtasks. If the above link is not helpful then please provide more information about your specific scenario so that I might be able to…

ah ok TMP project. can you go to Channels > Email requests? add-a-custom-email-account-in-team-managed-projects 

So how will these ~600 employees be setup as customers? How would they create tickets? If they use their personal emails why can that not be used to set up these customers thus ensuring they get proper notification?

What do you see if you go to project settings do you not see email requests in the side bar?

Obviously, you need to change your status is there. As well I would add a check to that JQL to see if the label already exists in that way you're not adding the label again. So yours should look something like this.... Status in (Blocked, Open) and created <= startofday(-180) and labels != xxxx

Hi @Pawel Halas , try replacing your two conditions with the branch as shown below...

Hi @Mike Oh , have you seen this set of articles- site-backup-and-restore 

Also, given some of the potential pitfalls of this migration, I would recommend perusing a number of posts in the community on the migration between the two. There are some good lessons learned and feedback that may assist you in these posts.

You cannot change it but you can migrate from one to the other. Here is a reference - migrate-between-team-managed-and-company-managed-projects 

Hi @Ganesh Acharya , Welcome to the community. The precise answer depends on a great deal of missing information here. How do you want to present information and what information do you want to present? If the management team has access to the Jira instance then I would recommend creating a dashboard using gadgets that can…

Hi @Guilherme de Oliveira Viol , welcome to the community. I assume by portals you mean projects? Are these projects in the same instance? If so, then, you could use automation easily enough to create another issue based on the status changing. If they are separate instances, then you would need an add-on.

Hi @Gowtam Kumar Kakani , Jira has a built-in concept for this using the Resolution. However, this is only available on CMP projects, not TMP. The other option you have is to add a custom field that has a drop-down value.

So if you select "Disconnect" on the servicedesk@lifeextension.com custom email is it successful? Are you saying the procedure outlined is unsuccessful?

Agreed... very likely that it has been updated. In any event, I agree completely as well on the fact that this is not configurable at this point. I suspect that that will change in time otherwise why have the "open team " on the screen at all.

Hi @jalelabbassi1920 , could you provide a little bit more information about your specific goals in your Roll as it relates to Jira service management? What exactly are you hoping to attain?

Hi @Katy de Bruijne , When did they vanish? What happened just prior to them vanishing? Is it possible that the workflow was modified? There are a number of reasons why this might happen. Can you share screen shot of your board and Issue view?

Hi @Yasser Lahiby , so I did a bit of a reset here and reread your post and also your follow on responses. So it appears that you believe an issue has been removed from a sprint. Is that correct? And looking at your screenshot of the history for the one issue I never see the issue being added to the sprint so my question…

Hi @Jason Christina , would you mind sharing a screenshot of what you are seeing? It may be an issue of configuration for the old user management view. Also, to be clear, you will have to have managed accounts where you have verified your domain to perform what is explained in the document.

Hi @Jaime Basco , I am wondering if this post is what you are looking for - How-to-sum-up-sub-tasks-to-total-story-using-original-hours 

Hi @212462653 , welcome to the community. This feels like a browser related issue or at least that's where I would start. If this is reproducible on multiple browsers I would recommend contacting Atlassian support so they can reproduce and assess. 

Hi @Anna Arczynska , what you will see in the filters review or filters that you have created as well as default system filters. You have the ability to edit and remove any filters that you have created but you cannot edit or remove system default filters. So, if you click on a system filter, you will only have the same as…

@Trudy P Claspill , I was looking for the reference on the document you provided that discusses the open versus private topic here. I must be blind I'm just not seeing it. I do see the bit about not being able to see documents that I don't have access to already but that doesn't really address not being able to set a team…

First let me say I have always found the presentation of customers confusing but it has gotten better. let me share the following with you in hope the official documentation helps - what-are-user-types-and-roles 

If you are referring to the People screen under project settings it encompasses all people associated to the project which can include: Jira service desk team, administrators, and customers. It basically illustrates the users and their role. So Customers is one role within a project.

Thanks for sharing! Please keep us posted on any response to your PCS.