Jack Brickey Expert

Are you using a Quick filter? Can you share your current JQL filter and image of workflow? I suspect you want to add... status != CLOSED but need more info to be sure.

@Ivan Andrieiev , I do not understand. Can you restate? Maybe you are trying to require certain fields to noy be empty when transitioning to Done? if so, and you are using CMP project, then edit the workflow and add Conditions or Validators to the transition to Done depending on your requirements.

Hi @Chaitanya B , this can be achieved via Automation. Are you familiar with this feature? if you are an admin you can access under project settings. here is a rough (untested) example. The 120 is just an arbitrary number.

Hi @Adrien Zemma , in a word - No as I previously inferred, JQL operates on Jira fields only. 

Hi @Wanderson Ávila , So one of the challenges in your automation rule is that you are trying to do it all in a single rule. I think you are going to want to break it into two rules. The first will create the subtasks associated with the project master and the second will create the Task and subtasks for the other project.…

Hi @Paul Heath Armengol , when you say “incidents” are you referring to the ITSM issue “category” that Atlassian has presented in their implementation or do you mean you have created an Issuetype called Incident? Regardless, could you please provide the underlying JQL for your queue? My suspicion is that the JQL needs to…

Thanks @Wanderson Ávila , I think I have a better understanding now. The usage of project and master project was really throwing me off. So now, my understanding is as follows. You have multiple tasks with subtasks. There are tasks named “project” with underlying subtasks. These subtasks may have links to other subtasks…

Here are the results from one quick search I did in the community - https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=Scriptrunner+update+summary+include+custom+field+value 

Hi @Sahish , I’m confident it would be though I have not attempted. I recommend search the Community (Scriptrunner append summary) and also check the Scriptrunner docs. If you don’t have any luck let me know. I will check with colleagues to see if they can chime in. 

Hi @Barış Özer , I am mobile at the moment but will try to get back to this later today. If you have attempted the rules please share here as that will remind me and might be quicker to resolution. 

Could you please provide screenshots of your SLA as well as your automation rule? This will allow me to assist you more easily. 

Hi @Tiago Dias , From the screenshots that you have shared along with your post what I gather is that you have edited each of the request types to change the statuses the customer seas as one of to statuses: "On Going Support" or "Resolved". Is this correct? You go onto indicate that the customer actually see statuses…

Hi @Julie2.Stevens , you might be interested in this In Progress issue - JRACLOUD-21372 Allow Exact Text Searching in JQL . Please note the latest comment about complexities with roll out. It is not clear to me if the solution would achieve your goal of exclusion. 

Hi @Patricia Johansson , If you are not actually working on software where you are creating versions and releasing the content then "Release" provides no value to you. BTW, I assume that you are using a Kanban board here and not a scrum board. With that said, depending on your actual requirements, you may wish to change…

BTW...here is a screenshot that illustrates an example of Timeline and where to find it.

Hi @Dominik Kulbe , The "Timeline" represents the roadmap functionality for JWM. Here is an article that discusses a bit about timeline/roadmap. - Announcing-the-waitlist-for-Jira-Work-Management . Note, I expect that this will continue to improve as JWM Is an enhancement priority from what I have seen.

Maybe you were looking for this... Project settings > customer notifications Within the customer notifications you can edit any of these. Let me know if I'm on target here or not.

Hi @Amanda Culver , I am not immediately aware of any add on that does asset scheduling. However, I thought I would ask how Jira fits in here in the event it might spur an actual answer. I have actually used Microsoft Outlook for a similar use case (just like conference rooms). While not ideal for more complex use cases,…

Hi @Sahish , if I understand your question here, you wish to append the summary of various issues with the value of your custom field. For this you would need do you some form of automation or script. In cloud I would use automation (formerly Automation for Jira which is available as an add-on for server). With this said,…

Hi @Kiran Khan , before turning to the actual dashboard part of your question let's try creating the JQL and asses the results to see if it contains what you want. Try the following as a starter but tweak to meet your actual needs. project = abc and type = subtask and parentepic in (x,y,z) In the above you'll define your…

Hi @Benjamin Markendorf , welcome to the community. Let me first state that I am a user of Atlassian products like yourself. The community is primarily a user forum, though there are a number of Atlassian team members that respond here as well. For actual support you would go to support.atlassian.com. With that said there…

Hi @Wanderson Ávila , this seems a bit strange. Let me try to respond to your points. * I create a project A (which will be the master project) and this project will have 4 subtasks, for example A, B , C and D. >>> You did not mention anything about tasks are stories here. Subtasks or a Child of a task or story. So maybe…

Hi @Dorota Kokot , you cannot search for partial labels. You must search for the entire level, e.g. abc123. While JQL does have the "~" function it does not work with the Label field.

Hi @Jenny Sercombe , what type of user? Have you considered @mention ?

agree with Nic. You indicated you have different Sprints for each team so with only two axis you will see every sprint and every status. BTW, if you want to include backlog issues in the JQL where an issue has no sprint then add... project = abc and Sprint not in closedSprints() or sprint is empty

hi @Amare Janjeva , if you use this filter... parentEpic = ABC-123 then your Board will only show issues within that epic. Primary (Stories/Tasks) and Secondary (sub-tasks) will be included.

Hi @Nicole Kandora , so you could use the two dimensional gadget to illustrate sprint vs. type. It seems you simply need to exclude closed sprints so maybe this… project = abc and Sprint not in closedSprints()

Hi @Umar testing , I am a bit confused with your post. It seems that you have an existing rule that creates an epic and 4 tasks under that epic. It seems this is working. Now you wish to add to this the creation of sub-tasks under one of the tasks (task 4). Do I understand this correctly? assuming so you can add a Branch…

Excellent work everyone!

HNY everyone! I certainly did not make it to midnight this year. We were at the beach cottage and after a nice meal we binged on "You're dead to me" on Netflix. We made it till about 10:30. Fireworks around our house started before dark so we got to hear and see them well before that Magic hour. Here's to hoping everyone…